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Teleservice Agencies the Serve
Vertical Markets
The
call centers and contact centers in this listing specialize on providing
telephone services to vertical markets. These providers are ideal for
companies looking to outsource phone services to call centers that have
expertise and experience addressing specific industries.
 TeleMed
18 Beck St
Atlanta, GA
30318, USA
www.telemedinc.com
Contact: Steve Clover, VP sales and marketing, at 800-529-8010 or
steve@telemedinc.com
Services: Inbound
Vertical Markets: Medical
TeleMed is a leading provider of medical
answering service and advanced medical call processing solutions dedicated to
private practices, healthcare, university, and hospital systems.
 TeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Cindy Reed, executive director, at 888-203-1118 or
Cindy_Reed@teamhealth.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Spanish
Vertical Market: Medical
THMCC is a comprehensive 24/7 call center providing healthcare information
and nurse advice in an effort to direct to the appropriate level of care in
times of need.
 Etech,
Inc
1903 Berry Dr
Nacogdoches, TX 75964, USA
www.etechinc.com
Contact: Jim Iyoob, vice
president at 936-559-2258 or jim.iyoob@etechinc.com
Services: Inbound,
Outbound, Email, Text Chat
Multilingual: English,
Spanish
Vertical Markets:
Telecommunications, Education, Retail, Finance
A Minority Owned
Business Enterprise (MBE) with over 2000 team members in seven centers,
Etech offers a trusted alliance focused on our customer’s priorities.
PhoneScreen
3232 N Elston Ave
Chicago, IL 60618, USA
www.phonescreen.com
Contact: Karen Johnson, business development, at
773-278-1567 or
karen@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and Web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
Xturion
9420 Topanga Canyon Blvd Ste 207
Chatsworth, CA 91311, USA
www.xturion.com
Contact: Shree Ramadas,
president, at 818-305-6402 or
shree@xturion.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets:
Banking/Mortgage, Health/Insurance
Xturion provides quality services at competitive prices from call centers in
India ranging from boutique call center with 25 seats to large operation over
2500 seats.
ATS Call Centers, Inc., dba TeleRep
14 Wellham Ave
Glen Burnie, MD 21061, USA
www.telerep.com
Contact: Joe Simpkins, sales
and business development, at 800-638-2000 or
jsimpkins@telerep.com
Services: Inbound, Email
Multilingual: English, Spanish
Vertical Markets:
Pharmaceutical, Non-profits, Government Agencies
24-hour call center specializing in customer service and pharmaceutical
research and surveys. Experienced in media response and order entry.
Contact Bridge Inc
Suite 213, 7161, 121st Street
Surrey, BC, Canada, V3W1G8
www.contactbridge.com
Contact: Bobby Grover, director
of business development, at 604-537-9599 or
bobbygrover@contactbridge.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets: Collections,
Travel, Timeshare
Contact Bridge offers
cutting edge call center and telemarketing services in BPO, increasing your
sales by delivering excellent quality, customer satisfaction, and revenue
generation.
Nurture Connect, Inc.
3434 E 7800 South #46
Salt Lake City, UT 84121, USA
www.NurtureConnect.com
Contact: Shana Duthie,
president, at 800-585-1093 or
info@nurtureconnect.com
Services: Inbound
Vertical Markets: Seniors,
Telecommunications
Inbound direct response
and high touch customer service specializing in senior focused product niches.
Highly flexible platform.
Charlton
222 W Washington Ave Ste 200
Madison, WI 53703, USA
www.tcgcorp.net
Contact: John Dragisic,
chairman, at 608-259-8004 or
jdragisic@tcgcorp.net
Services: Inbound, Outbound
Multilingual: English, Spanish
Vertical Markets:
Telecommunications, Publishing
Providing inbound and
outbound teleservices to firms nationwide since 1987.
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: Mark Leidlein,
director of business development, at 248-583-8070 or
mleidlein@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
Consumer Goods (warranty sales and service)
Advanced Customer
Services is a full service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
Gateway Communications Services, Inc.
8070 Georgia Ave
Silver Spring, MD
20910, USA
www.gatewaycsi.com
Contact: Gilbert Smith,
president, at 866-976-7625 or
info@gatewaycsi.com
Services: Inbound,
Outbound, Email, Text Chat, IVR
Vertical Markets:
Telecommunications, Internet, Cable, VoIP
Gateway CSI provides Tier I and II advanced technical call center services.
ARO - Call Center Solutions
3100 Broadway
Kansas City, MO 64111, USA
www.callcenteroptions.com
Contact: Joe Gearon, director of sales and marketing, at 866-587-8555 or
joseph.gearon@callcenteroptions.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Insurance, Healthcare,
Financial Services
Our business model is based on a
unique framework of a distributed workforce. Some call it virtual, others may
call it remote. We keep it simple and call it a work-at-home model.
CustomerLink
1 E
1st St Ste 300
Duluth,
MN 55802, USA
www.customerlinkone.com
Contact:
Jane Fitzpatrick, at 800-722-2808 or
info@customerlinkone.com
Services: Inbound, Outbound
Vertical
Markets: Energy, Telecommunications, Publishing
Full-service outsourced call center specializing in customer service, inbound,
and outbound.
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
MarketMakers Group, Inc.
687 W Lancaster Ave
Wayne, PA 19087, USA
www.marketmakers.com
Contact: Robert G. Lail, president, at 877-567-8990 or
rlail@marketmakers.com
Services: Outbound
Vertical Markets: financial, chemical, manufacturing,
MarketMakers
specializes in B2B market research, sales lead generation, and telemarketing
programs for technically complex and high-end products and services.
Ver-A-Fast Corporation
20545 Center Ridge Rd Ste 300
Rocky River, OH 44116, USA
www.verafast.com
Contact: Bob Bensman, president, at 800-327-8463 or
bbensman@verafast.com
Services: Inbound, Outbound, IVR
Vertical Markets: Newspaper, Yellow Page Directory
Thirty-three year company utilizing 100% U.S. calling staff for soft
verification, lead generation, research studies, and sales calls. Business and
residential data specialists.
CallPoint New Europe
100 Blvd Maria Luisa
Sofia, 1202, Bulgaria
www.callpoint-group.com
Contact: Xavier Marcenac, executive director, at 00359-898-952800 or
xavier.marcenac@callpoint-group.com
Services: Inbound, Outbound, Email,
IVR
Multilingual: German, French,
English, Italian, Spanish, Russian
Vertical Markets: Travel, Leisure,
Software, Telecommunications.
500 seats in Eastern Europe (Bulgaria, Romania); multilingual customer care,
telesales, market research.
Professional Call Solutions Inc
11010 NW 30th St, Ste 104, SDQ 311
Miami, FL 33172, USA
www.procall.com
Contact: Al Cuccinelli, VP of sales, at 866-909-5151 or
al@procall.com
Services: Inbound, Outbound
Multilingual: English, Spanish, French
Vertical Markets: Telecommunication, Banking
Procall is US-owned and managed with nearshore call centers in the Dominican
Republic, Panama, and Nicaragua, offering services to U.S. and U.K. markets.
Outreach Communications
2801 Glenda
Ft Worth, TX, 76117, USA
www.outreachcom.com
Contact: B. Darrell Alsup, vice president sales, at 817-288-7272 or
dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Cable, Utility
150 seat Inbound/Outbound Customer care center with experience in sales,
collections, and CRM; all calls done from Ft Worth office.
Anexa Teleservices LLC
7 Lakeway Centre Ct Ste 201
Austin, TX 78734, USA
www.anexatel.com
Contact: Mark Renfroe, president, at 512-633-0933 or
mark.renfroe@anexatel.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: Spanish, English
Vertical Markets: Telecommunications, Insurance, Utilities
Anexa Teleservices is an outsourced bilingual call center based in
Hermosillo, Mexico specializing in the U.S. Hispanic market.
Direct Line Tele Response
2847 Shattuck Ave
Berkeley, CA 94705, USA
www.directlineinc.com
Contact: Greg Gottstein, communication consultant, at 888-365-2424, 510-843-3900, or
gregg@directlineinc.com
Services: Inbound
Vertical Markets: Property Management, Medical, Legal, IT Support
Inbound telemarketing, messaging, and emergency dispatch after hours,
overflow, or 24/7, with state of the art equipment (PInnacle), we help ensure
our clients never miss a call. No offshore; all USA.
ChoiceConnex
Plot 61, Raheja Arcade, Sector 11, CBD Belapur
Navi Mumbai, Maharashtra, 400614,
India
www.choiceconnex.com
Contact: Sriram Iyengar, USA country head, at 727-571-3302 or
si@choiceconnex.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Finance, Travel, Satellite
We are an ISO certified international contact center providing all
teleservices to clients in the USA, UK, Australia, and New Zealand.
Sound Telecom
1131 Poplar Pl
St
Seattle, WA 98144, USA
www.sound-tele.com
Contact: Brian Gabriel, CCO, at
206-774-7800 or
info@sound-tele.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish,
Mandarin, Japanese
Vertical Markets: Medical, Real
Estate
Sound Telecom provides
customized, cost-effective call center solutions.
UGL Premas Contact Centre
Blk 750, The Oasis, Chai Chee
Road, Technopark @ Chai Chee, #01-01
Singapore 469000
www.unitedpremas.com
Contact: Roopa Chainani,
business development, at
roopa.c@ugl-premas.com
Services: Inbound, Outbound,
Email, IVR
Multilingual: English,
Japanese, Korean, Mandarin, Cantonese, Malay, Indonesian, Tagalog
Vertical markets: Hospitality &
Travel, Property Developers, Financial
Twelve years of experience
in providing outsourcing services to clients in the Pacific Rim.
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