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Teleservice Agencies the Serve
Vertical Markets
The
call centers and contact centers in this listing specialize on providing
telephone services to vertical markets. These providers are ideal for
companies looking to outsource phone services to call centers that have
expertise and experience addressing specific industries.
 TeleMed
18 Beck St
Atlanta, GA
30318, USA
www.telemedinc.com
Contact: Steve Clover, VP sales and marketing, at 800-529-8010.
Services: Inbound
Vertical Markets: Medical
TeleMed is a leading provider of medical
answering service and advanced medical call processing solutions dedicated to
private practices, healthcare, university, and hospital systems.
 TeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Cindy Reed, executive director, at 888-203-1118 or
Cindy_Reed@teamhealth.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Spanish
Vertical Market: Medical
THMCC is a comprehensive 24/7 call center providing healthcare information
and nurse advice in an effort to direct to the appropriate level of care in
times of need.
 Etech,
Inc
1903 Berry Dr
Nacogdoches, TX 75964, USA
www.etechtexas.com
Contact: Jim Iyoob, vice
president at 936-559-2258 or jim.iyoob@etechinc.com
Services: Inbound,
Outbound, Email, Text Chat
Multilingual: English,
Spanish
Vertical Markets:
Telecommunications, Education, Retail, Finance
Etech is a leading provider of intelligent sales and service solutions
utilizing inbound and outbound voice and Web chat.
Investigator Support Services
1320 N. Milwaukee Ave.
Chicago, IL 60622, USA
www.researchsite.net/callcenter
Contact:
Karen Bork, operations manager, at 773-278-1567
or
k.bork@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
speaking agents; live
translations in 150 languages
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and Web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
Xturion
9420 Topanga Canyon Blvd Ste 207
Chatsworth, CA 91311, USA
www.xturion.com
Contact: Shree Ramadas,
president, at 818-305-6402 or
shree@xturion.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets:
Banking/Mortgage, Health/Insurance
Xturion provides quality services at competitive prices from call centers in
India ranging from boutique call center with 25 seats to large operation over
2500 seats.
ATS Call Centers, Inc., dba TeleRep
14 Wellham Ave
Glen Burnie, MD 21061, USA
www.telerep.com
Contact: Joe Simpkins, sales
and business development, at 800-638-2000 or
jsimpkins@telerep.com
Services: Inbound, Email
Multilingual: English, Spanish
Vertical Markets:
Pharmaceutical, Non-profits, Government Agencies
24-hour call center specializing in customer service and pharmaceutical
research and surveys. Experienced in media response and order entry.
Contact Bridge Inc
Suite 213, 7161, 121st Street
Surrey, BC, Canada, V3W1G8
www.contactbridge.com
Contact: Bobby Grover, director
of business development, at 604-537-9599 or
bobbygrover@contactbridge.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets: Collections,
Travel, Timeshare
Contact Bridge offers
call center and telemarketing services in BPO, increasing sales by delivering excellent quality, customer satisfaction, and revenue
generation.
Nurture Connect, Inc.
3434 E 7800 South #46
Salt Lake City, UT 84121, USA
www.NurtureConnect.com
Contact: Shana Duthie,
president, at 800-585-1093 or
info@nurtureconnect.com
Services: Inbound
Vertical Markets: Seniors,
Telecommunications
Inbound direct response
and high touch customer service specializing in senior focused product niches.
Highly flexible platform.
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: Mark Leidlein,
director of business development, at 248-583-8070 or
mleidlein@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
Consumer Goods (warranty sales and service)
Advanced Customer
Services is a full service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
Gateway Communications Services, Inc.
8070 Georgia Ave
Silver Spring, MD 20910, USA
www.gatewaycsi.com
Contact: Gilbert Smith,
president, at 866-976-7625 or
info@gatewaycsi.com
Services: Inbound,
Outbound, Email, Text Chat, IVR
Vertical Markets:
Telecommunications, Internet, Cable, VoIP
Gateway CSI provides Tier I and II advanced technical call center services.
ORC ProTel, LLC
17233 Continental Dr
Lansing, IL 60438, USA
www.orcprotel.com
Contact: Joan Mullen,
vice president, special projects and industry relations, at 916-683-8153 or
joan.mullen@orcprotel.com
Services: Inbound,
Outbound, Email, IVR
Vertical Markets:
Financial, Insurance, Cable
ORC
ProTel has been in business continually since 1980, providing services in a
blended environment; they are vertically structured instead of having a pod
environment.
RDI
Marketing Services Inc.
4350
Glendale-Milford Rd Ste 250
Cincinnati,
OH 45242, USA
www.rdioutsourcing.com
Contact:
Scott Monahan, director, at 513-607-5363 or
smonahan@rdimarketing.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical
Markets: Financial, Telecommunications, Insurance, Technology, Consumer
RDI provides call center and administrative
services and market research.
Synergy
Solutions, Inc.
20235 N Cave Creek Rd. #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com
Contact: Shannon Hays,
business development director, at
607-584-0216 or
smhays@callsynergy.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Financial
Services, Healthcare/Insurance, Telecommunications, Retail/E-Commerce,
Cable
Synergy Solutions is a premier provider of outsourced customer interaction
solutions in English and Spanish delivered from six US contact centers and
Synergy HomeZone, our Work@Home solution
Solix, Inc.
30
Lanidex Plaza West
Parsippany, NJ 07054, USA
www.solixinc.com
Contact: Steve Peralta, COO - care division, at 217-639-1101 or
steve.peralta@solixinc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Telecommunications, Utilities, Healthcare
Solix’s suite of customer care solutions include automated inbound and outbound
call services, live agent teleservices, click-to-chat, and product/service
fulfillment.
CustomerLink
1 E
1st St Ste 300
Duluth,
MN 55802, USA
www.customerlinkone.com
Contact:
Jane Fitzpatrick, at 800-722-2808 or
info@customerlinkone.com
Services: Inbound, Outbound, IVR
Vertical Markets: Energy,
Utilities
Full-service outsourced
call center specializing in inbound and outbound customer service and sales.
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
Ver-A-Fast Corporation
20545 Center Ridge Rd Ste 300
Rocky River, OH 44116, USA
www.verafast.com
Contact: Bob Bensman, president, at 800-327-8463 or
bbensman@verafast.com
Services: Inbound, Outbound, IVR
Vertical Markets: Newspaper, Yellow Page Directory
Thirty-five year company utilizing 100% U.S. calling staff for soft
verification, lead generation, research studies, and sales calls. Business and
residential data specialists.
CallPoint New Europe
Hermes Business Park
115 K Tsarigradsko Chaussee
Sofia, 1784, Bulgaria
www.callpoint-group.com
Contact: Xavier Marcenac, executive director, at 00359-898-952800
or
xavier.marcenac@callpoint-group.com
Services: Inbound, Outbound, Email, IVR
Multilingual: German, French, English, Italian, Spanish, Russian
Vertical Markets: E-commerce, Travel, Leisure, Software,
Telecommunications.
Eight hundred seats in Eastern Europe (Bulgaria, Romania) on three
sites; multilingual customer care, technical support, telephone interviews, risk
management services
Outreach Communications
2801 Glenda
Ft Worth, TX, 76117, USA
www.outreachcom.com
Contact: B. Darrell Alsup, president, at 817-288-7272 or
dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Cable, Utility
150 seat inbound/outbound customer care center with experience in sales,
collections, and CRM; all calls done from Ft Worth office.
ChoiceConnex
Plot 61, Raheja Arcade, Sector 11, CBD Belapur
Navi Mumbai, Maharashtra, 400614,
India
www.choiceconnex.com
Contact: Sriram Iyengar, USA country head, at 727-571-3302 or
si@choiceconnex.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Finance, Travel, Satellite
We are an ISO certified international contact center providing all
teleservices to clients in the USA, UK, Australia, and New Zealand.
UGL Premas Contact Centre
Blk 750, The Oasis, Chai Chee Road, Technopark @
Chai Chee, #01-01
Singapore 469000
www.unitedpremas.com
Contact: Roopa Chainani, business development, at
roopa.c@ugl-premas.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Japanese, Korean, Mandarin,
Cantonese, Malay, Indonesian, Tagalog
Vertical markets: Hospitality and Travel, Property
Developers, Financial
Twelve years of
experience in providing outsourcing services to clients in the Pacific Rim.
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