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Teleservice Agencies the Serve Vertical Markets

The call centers and contact centers in this listing specialize on providing telephone services to vertical markets.  These providers are ideal for companies looking to outsource phone services to call centers that have expertise and experience addressing specific industries.


TeleMed is a leading provider of medical answering service.TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

Contact: Steve Clover, VP sales and marketing, at 800-529-8010 or steve@telemedinc.com

Services: Inbound

Vertical Markets: Medical

TeleMed is a leading provider of medical answering service and advanced medical call processing solutions dedicated to private practices, healthcare, university, and hospital systems.


TeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110

Knoxville, TN  37932, USA

www.thmedicalcallcenter.com

Contact: Cindy Reed, executive director, at 888-203-1118 or Cindy_Reed@teamhealth.com 

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Spanish

Vertical Market: Medical

THMCC is a comprehensive 24/7 call center providing healthcare information and nurse advice in an effort to direct to the appropriate level of care in times of need.


EtechEtech, Inc

1903 Berry Dr

Nacogdoches, TX  75964, USA

www.etechinc.com

Contact: Jim Iyoob, vice president at 936-559-2258 or jim.iyoob@etechinc.com

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, Spanish

Vertical Markets: Telecommunications, Education, Retail, Finance

A Minority Owned Business Enterprise (MBE) with over 2000 team members in seven centers, Etech offers a trusted alliance focused on our customer’s priorities.


PhoneScreen

3232 N Elston Ave

Chicago, IL  60618, USA

www.phonescreen.com

Contact: Karen Johnson, business development, at 773-278-1567 or karen@researchsite.net

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French-Canadian

Vertical Markets: Healthcare, Clinical Trials, Pharmaceutical

24/7/365 live operators and interactive voice and Web response technologies support patient recruitment, retention, and compliance.  Online reports deliver real-time data for performance monitoring.


Xturion

9420 Topanga Canyon Blvd Ste 207

Chatsworth, CA  91311, USA

www.xturion.com

Contact: Shree Ramadas, president, at 818-305-6402 or shree@xturion.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Banking/Mortgage, Health/Insurance

Xturion provides quality services at competitive prices from call centers in India ranging from boutique call center with 25 seats to large operation over 2500 seats.


ATS Call Centers, Inc., dba TeleRep

14 Wellham Ave

Glen Burnie, MD  21061, USA

www.telerep.com

Contact: Joe Simpkins, sales and business development, at 800-638-2000 or jsimpkins@telerep.com

Services: Inbound, Email

Multilingual: English, Spanish

Vertical Markets: Pharmaceutical, Non-profits, Government Agencies

24-hour call center specializing in customer service and pharmaceutical research and surveys.  Experienced in media response and order entry.


Contact Bridge Inc

Suite 213, 7161, 121st Street

Surrey, BC, Canada, V3W1G8

www.contactbridge.com

Contact: Bobby Grover, director of business development, at 604-537-9599 or bobbygrover@contactbridge.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Collections, Travel, Timeshare

Contact Bridge offers cutting edge call center and telemarketing services in BPO, increasing your sales by delivering excellent quality, customer satisfaction, and revenue generation.


Nurture Connect, Inc.

3434 E 7800 South #46

Salt Lake City, UT  84121, USA

www.NurtureConnect.com

Contact: Shana Duthie, president, at 800-585-1093 or info@nurtureconnect.com

Services: Inbound

Vertical Markets: Seniors, Telecommunications

Inbound direct response and high touch customer service specializing in senior focused product niches. Highly flexible platform.


Charlton

222 W Washington Ave Ste 200

Madison, WI 53703, USA

www.tcgcorp.net

Contact: John Dragisic, chairman, at 608-259-8004 or jdragisic@tcgcorp.net

Services: Inbound, Outbound

Multilingual: English, Spanish

Vertical Markets: Telecommunications, Publishing

Providing inbound and outbound teleservices to firms nationwide since 1987.


Advanced Customer Services

32500 Concord Dr Ste 333

Madison Heights, MI  48071, USA

www.acscontact.com

Contact: Mark Leidlein, director of business development, at 248-583-8070 or mleidlein@acscontact.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Medical, Consumer Goods (warranty sales and service)

Advanced Customer Services is a full service contact center with offices in Michigan, Ohio, Tennessee, Florida, and Washington.


Gateway Communications Services, Inc.

8070 Georgia Ave

Silver Spring, MD  20910, USA

www.gatewaycsi.com

Contact: Gilbert Smith, president, at 866-976-7625 or info@gatewaycsi.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Telecommunications, Internet, Cable, VoIP

Gateway CSI provides Tier I and II advanced technical call center services.



ARO - Call Center Solutions

3100 Broadway

Kansas City, MO  64111, USA

www.callcenteroptions.com

Contact: Joe Gearon, director of sales and marketing, at 866-587-8555 or joseph.gearon@callcenteroptions.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Insurance, Healthcare, Financial Services

Our business model is based on a unique framework of a distributed workforce. Some call it virtual, others may call it remote. We keep it simple and call it a work-at-home model.


CustomerLink

1 E 1st St Ste 300

Duluth, MN  55802, USA

www.customerlinkone.com

Contact: Jane Fitzpatrick, at 800-722-2808 or info@customerlinkone.com

Services: Inbound, Outbound

Vertical Markets: Energy, Telecommunications, Publishing

Full-service outsourced call center specializing in customer service, inbound, and outbound.


Robertson Telecom

270 - 1075 West Georgia

Vancouver, BC V6E 3C9, Canada

www.robertsontelecom.com

Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, French, Spanish, Punjabi

Vertical Markets: Government referral services, IT help desks, automotive repair customer satisfaction surveys

Our specialty is content-rich, complex contact centers ranging in size up to 75 seats.


WRB Communications, Inc.

4200 Lafayette Center Dr Ste J

Chantilly, VA  20151, USA

www.wrbcorp.com

Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or denise.dixon@wrbcorp.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French Canadian

Vertical Markets: Healthcare, Consumer Goods

Our 24x7 operation offers a wide range of programs: product information, product complaint reporting, customer service (order intake, fulfillment) and technical support.


MarketMakers Group, Inc.

687 W Lancaster Ave

Wayne, PA  19087, USA

www.marketmakers.com

Contact: Robert G. Lail, president, at 877-567-8990 or rlail@marketmakers.com

Services: Outbound

Vertical Markets: financial, chemical, manufacturing,

MarketMakers specializes in B2B market research, sales lead generation, and telemarketing programs for technically complex and high-end products and services.


Ver-A-Fast Corporation

20545 Center Ridge Rd Ste 300

Rocky River, OH  44116, USA

www.verafast.com

Contact: Bob Bensman, president, at 800-327-8463 or bbensman@verafast.com

Services: Inbound, Outbound, IVR

Vertical Markets: Newspaper, Yellow Page Directory

Thirty-three year company utilizing 100% U.S. calling staff for soft verification, lead generation, research studies, and sales calls. Business and residential data specialists.


CallPoint New Europe

100 Blvd Maria Luisa

Sofia, 1202, Bulgaria

www.callpoint-group.com

Contact: Xavier Marcenac, executive director, at 00359-898-952800 or
xavier.marcenac@callpoint-group.com

Services: Inbound, Outbound, Email, IVR

Multilingual: German, French, English, Italian, Spanish, Russian

Vertical Markets: Travel, Leisure, Software, Telecommunications.

500 seats in Eastern Europe (Bulgaria, Romania); multilingual customer care, telesales, market research.


Professional Call Solutions Inc

11010 NW 30th St, Ste 104, SDQ 311

Miami, FL  33172, USA

www.procall.com

Contact: Al Cuccinelli, VP of sales, at 866-909-5151 or al@procall.com

Services: Inbound, Outbound

Multilingual: English, Spanish, French

Vertical Markets: Telecommunication, Banking

Procall is US-owned and managed with nearshore call centers in the Dominican Republic, Panama, and Nicaragua, offering services to U.S. and U.K. markets.


Outreach Communications

2801 Glenda

Ft Worth, TX, 76117, USA

www.outreachcom.com

Contact: B. Darrell Alsup, vice president sales, at 817-288-7272 or dalsup@outreachcom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Cable, Utility

150 seat Inbound/Outbound Customer care center with experience in sales, collections, and CRM; all calls done from Ft Worth office.


Anexa Teleservices LLC

7 Lakeway Centre Ct Ste 201

Austin, TX  78734, USA

www.anexatel.com

Contact: Mark Renfroe, president, at 512-633-0933 or mark.renfroe@anexatel.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: Spanish, English

Vertical Markets: Telecommunications, Insurance, Utilities

Anexa Teleservices is an outsourced bilingual call center based in Hermosillo, Mexico specializing in the U.S. Hispanic market.


Direct Line Tele Response

2847 Shattuck Ave

Berkeley, CA  94705, USA

www.directlineinc.com

Contact: Greg Gottstein, communication consultant, at 888-365-2424, 510-843-3900, or gregg@directlineinc.com

Services: Inbound

Vertical Markets: Property Management, Medical, Legal, IT Support

Inbound telemarketing, messaging, and emergency dispatch after hours, overflow, or 24/7, with state of the art equipment (PInnacle), we help ensure our clients never miss a call. No offshore; all USA.


ChoiceConnex

Plot 61, Raheja Arcade, Sector 11, CBD Belapur

Navi Mumbai, Maharashtra, 400614, India

www.choiceconnex.com

Contact: Sriram Iyengar, USA country head, at 727-571-3302 or si@choiceconnex.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Finance, Travel, Satellite

We are an ISO certified international contact center providing all teleservices to clients in the USA, UK, Australia, and New Zealand.


Sound Telecom

1131 Poplar Pl St

Seattle, WA  98144, USA

www.sound-tele.com

Contact: Brian Gabriel, CCO, at 206-774-7800 or info@sound-tele.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, Mandarin, Japanese

Vertical Markets: Medical, Real Estate

Sound Telecom provides customized, cost-effective call center solutions.


UGL Premas Contact Centre

Blk 750, The Oasis, Chai Chee Road, Technopark @ Chai Chee, #01-01

Singapore 469000

www.unitedpremas.com

Contact: Roopa Chainani, business development, at roopa.c@ugl-premas.com

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Japanese, Korean, Mandarin, Cantonese, Malay, Indonesian, Tagalog

Vertical markets: Hospitality & Travel, Property Developers, Financial

Twelve years of experience in providing outsourcing services to clients in the Pacific Rim.


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