Teleservice Agencies the Serve Vertical Markets

The call centers and contact centers in this listing specialize on providing telephone services to vertical markets.  These providers are ideal for companies looking to outsource phone services to call centers that have expertise and experience addressing specific industries.

TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

800-529-8010

Services: Inbound

Vertical Markets: Medical

TeleMed is one of the largest nationwide medical answering service and provides advanced medical call processing solutions dedicated to private practices, healthcare, university, and hospital systems.

TeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110

Knoxville, TN  37932, USA

www.thmedicalcallcenter.com

Contact: Cindy Reed, VP of Business Development and Client Services, at 888-203-1118 or Cindy_Reed@teamhealth.com

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Spanish

Vertical Market: Medical

THMCC is a comprehensive 24/7 call center providing health care information and nurse advice in an effort to direct to the appropriate level of care in times of need.

OnviSource - Business Solutions Division

2300 N 10th St

Enid, OK 73701, USA

www.onvisource.com/services/index.php

Contact: Jesse Eppler, Vice President, at 580-242-4636 or info@onvisource.com

Services: Inbound, Outbound

Vertical Markets: Regional telecom service providers

OnviSource offers all-inclusive performance-based outsourcing services with expertise in telecommunications and customer support.

ARO - Call Center Solutions

3100 Broadway

Kansas City, MO  64111, USA

www.callcenteroptions.com

Contact: Joe Gearon, Director of Sales and Marketing, at 866-587-8555 or joseph.gearon@callcenteroptions.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Insurance Health Care, Financial Services,

Our business model is based on a unique framework of a distributed workforce. Some call it virtual, others may call it remote. We keep it simple and call it a work-at-home model.

CRMI-Catalog Retail Marketing Int'l

76 Lakemont Rd

Newport, VT 05855, USA

www.crmi.cc

Contact: Steve Jenness, Director of NE Region Operations, at 802-334-1000 or sjenness@crmi.cc

Services: Inbound, Email, Text Chat

Vertical Market: Catalog

Specializes in providing contact center services to catalog companies.

CustomerLink

325 S Lake Ave Ste 710

Duluth, MN 55802, USA

www.customerlinkone.com 

Contact: Martin Pettersson at 218-722-2800 or info@customerlinkone.com 

Services: Inbound, Outbound, Multilingual

Vertical Markets: Energy, Telecommunications, Publishing

Full-service outsourced call center specializing in customer service, inbound, and outbound direct sales of retail energy, telecommunications, durable medical equipment, and publications.

IBT Solutions, A Nicor Services Company

1950 S Batavia Ave

Geneva, IL, 60134, USA

www.ibtsolutionsllc.com

Contact: Barbara Porter, General Manager, at 630 918-0226 or bporter@nicor.com.

Services: Inbound, Outbound, IVR

Multilingual: Spanish, English

Vertical Markets: Energy, Phone/Cable/Internet

J.D. Power Certified Call Center specializing in utility industry and connection services.

Inktel Direct

13975 NW 58 CT

Miami, FL, 33014, USA

www.inktel.com

Contact: Eddy Arriola, Executive Vice President at 305-523-1110 or ed.arriola@inktel.com

Services: Inbound, Outbound, IVR

Multilingual: English, Spanish, French, Portuguese

Vertical Markets: Multi-Channel Catalog, Telecommunications, Travel

Provider of call center, fulfillment and direct marketing services. National footprint.  Since 1997.

Knoah Solutions, Inc.

701 N Green Valley Pkwy Ste 200

Henderson, NV 89074

www.knoah.com 

Contact: Kerri Coll, VP of Marketing, at 919-533-3025 or kerri.coll@knoah.com

Services: Inbound, Email, Chat, IVR

Vertical Markets: Technology, Retail, Finance

Knoah Solutions provides clients with low-cost, award-winning multi-channel customer service and technical support.

arvato services, Inc.

235 King St E

Kitchener, ON N2G 2K8, Canada

www.arvatousa.com 

Contact: Silke Beckmann, at 519-772-8508 or Silke.Beckmann@arvatousa.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Travel and Tourism

CRM provider with global footprint and integrated value chain direct marketing and supply chain management.  Key services: tech support, loyalty, and retention services.

Influent Inc.

565 Metro Place S Ste 250

Dublin, OH 43017, USA

www.influentinc.com 

Contact: Hayley J. Savage, Senior VP Sales, at 614-280-1600 or hayley@influentinc.com 

Services: Inbound, Outbound, Email, IVR

Vertical Markets:  Insurance, Financial Services, Energy, Healthcare, Telecom

Influent provides multi-lingual outsourced customer contact solutions, including outbound B2B and B2C, inbound customer care, and business process outsourcing (BPO).

Robertson Telecom

270 - 1075 West Georgia

Vancouver, BC V6E 3C9, Canada

www.robertsontelecom.com

Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, French, Spanish, Punjabi

Vertical Markets: Government referral services, IT help desks, automotive repair customer satisfaction surveys

Our specialty is content-rich, complex contact centers ranging in size up to 75 seats.

Answering Service Care

777 S State Rd 7

Margate, FL  33068, USA

www.answeringservicecare.com

Contact: Stephen Shooster, Co-CEO, at 954-973-7300 or Stephens@globalresponse.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French

Vertical Markets: Catalog sales, Medical support services

Answering Service Care provides value to clients by giving the magic ingredient of “care” to everything we do.

The Connection

11351 Rupp Dr

Burnsville, MN 55337, USA

www.the-connection.com

800-883-5777

Contact: Erin Brooks, Sales & Marketing, at 952-948-5335 or erin.brooks@the-connection.com. 

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Catalog, Direct marketing

Multilingual: English, Spanish

Award-winning call center service provider; extensive experience in the catalog and direct marketing industries.

WRB Communications, Inc.

4200 Lafayette Center Dr Ste J

Chantilly, VA  20151, USA

www.wrbcorp.com

Contact: Denise Dixon, Vice President, Marketing, at 703-449-0520 or denise.dixon@wrbcorp.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French Canadian

Vertical Markets: Healthcare, Consumer Goods

Our 24x7 operation offers a wide range of programs: product information, product complaint reporting, customer service (order intake, fulfillment) and technical support.

SupportPRO

84 Whitman Dr

Schaumburg, IL  60173, USA

www.supportpro.com

Contact: Aji Abraham, VP of Business Development, at 847-717-7647 or 2007@armia.com

Services: Inbound, Email, Text Chat

Vertical Markets: Technology

Offers transparent technical support for small and medium businesses.

Call Desk Inc

16100 NW Cornell Rd Ste 280

Beaverton, OR  97006, USA

www.CallDesk.com

Contact: George Mwangi, President, at 503-531-1323 or george@calldesk.com

Services: Inbound, Email, Text Chat

Vertical Markets: Travel, Finance, Real Estate

Call Desk provides contact center services to companies in the automotive, food, financial, hospitality, and retail industries.

Marketstar Corporation

2475 Washington Blvd

Ogden, UT  84401, USA

www.marketstar.com

Contact: Troy Cottam, General Manager, at 801-622-9671 or tcottam@marketstar.com

Services: Inbound, Outbound

Multilingual: Spanish, French, English

Vertical Markets: High Tech, Consumer Electronics, Home Appliances

Our solutions include: profiling & acquisition, lead management, & customer/technical support.

MarketMakers Group, Inc.

687 W Lancaster Ave

Wayne, PA  19087, USA

www.marketmakers.com

Contact: Robert G. Lail, President, at 877-567-8990 or rlail@marketmakers.com

Services: Outbound

Vertical Markets: Financial, Chemical, Manufacturing,

MarketMakers specializes in b2b market research, sales lead generation, and telemarketing programs for technically complex and high-end products and services.

Ver-A-Fast Corporation

20545 Center Ridge Rd Ste 300

Rocky River, OH  44116, USA

www.verafast.com

Contact: Bob Bensman, President, at 800-327-8463 or bbensman@verafast.com

Services: Inbound, Outbound, IVR

Vertical Markets: Newspaper, Yellow Page Directory

31 year old verification company utilizing 100% US callers for soft verification, lead generation, appointment setting, and sales calls.

Anserve, Inc.

1250 Route # 23

Butler, NJ  07405, USA

www.anserve.com

Contact: Bob Ward, VP, at 973-838-2242 or robert_ward@anserve.com

Services: Inbound, Outbound, IVR, Multilingual

Multilingual: English, Spanish

Vertical Markets: Medical

Anserve provides telephone answering, order taking, voice mail, paging, and appointment setting service. Founded in 1969, and family owned.

MedVia

253 Summer St

Boston, MA 02210, USA

www.medvia.com/wps/portal/medvia

Contact: Steve Pace, Director of Sales, at 617-478-7104 or Steven_Pace@nhp.org

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Spanish

Vertical Markets: Medical

MedVia is a multi-functional turn-key patient communications solution that supports the needs of the medical community.

Synergy Solutions Inc.

4451 E Oak St

Phoenix, AZ  85008, USA

www.synergysolutionsinc.com

Contact: Lori Fentem, President, at 602-296-1600 or info@callsynergy.com

Services: Inbound, Outbound

Multilingual: English, Spanish, French

Vertical Markets: Financial services, Healthcare, Insurance, Telecommunications

Synergy Solutions offers inbound and outbound live agent call center solutions from seven U.S. facilities.

QCSS, Inc.

275 W Dundee Rd

Buffalo Grove, IL  60089, USA

www.qcssinc.com

Contact: Karin Hall, COO/Executive Business Development Officer, at 847-229-7046 or khall@qcssinc.com

Services: Inbound, Outbound, IVR

Multilingual: English, Spanish

Vertical Markets: Technology, Manufacturing

QCSS Provides customized call strategies both inbound/outbound lead generation, appointment setting, tele-selling, and event marketing services.

CallPoint New Europe

100 Blvd Maria Luisa

Sofia, 1202, Bulgaria

www.callpoint-group.com

Contact: Xavier Marcenac, Director Business Development, at 00359-898-952800 or xavier.marcenac@callpoint-group.com

Services: Inbound, Outbound, Email, IVR

Multilingual: German, French, English, Italian, Russian

Vertical Markets: Telecommunications, Financial

250 seats in Eastern Europe (Bulgaria, Romania); telesales, debt collection, and multilingual market research.

Concorde Communications

3699 Wilshire Blvd # 850

Los Angeles, CA  90010, USA

www.concordecommunications.com

Contact: Keith Mitchell, Business Development, at 800-800-4411 or sales@concordecommunications.com

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, Spanish

Vertical Markets: Health Care, Medical Durable Goods, Transportation

Concorde is an award-winning provider of outsourced call center services.

Orion Marketing Group, Inc.

12000 Network Blvd 105A

San Antonio, TX 78249,USA

www.orionmkt.com

Contact: Michael Seringer, Exec VP, at 210-694-4114 or mikes@orionmkt.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Financial, Medical

Multichannel call centers with outbound, inbound, and live chat.

Professional Call Solutions Inc

Miami, FL

www.procall.com

Contact: Al Cuccinelli, VP of sales, at 866-909-5151 or al@procall.com

Services: Inbound, Outbound

Multilingual: English, Spanish, French

Vertical Markets: Telecommunication, Banking

Procall is US-owned and managed with nearshore call centers in the Dominican Republic, Panama, and Nicaragua, offering services to US and UK markets.

Outreach Communications

2801 Glenda

Ft Worth, TX, 76117, USA

www.outreachcom.com

Contact: B. Darrell Alsup, Vice President Sales, at 817-288-7272 or dalsup@outreachcom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Cable, Utility

150 seat Inbound/Outbound Customer care center with experience in sales, collections, and CRM; all calls done from Ft Worth office.

Bay Area Message Network LLC

248 S Cedar St

Kalkaska, MI 49646, USA

www.bayareamessagenetwork.com

Services: Inbound

Contact: John Wheeler, Owner, at 231-995-4800 or bamnone@yahoo.com.

Vertical Markets: Medical, Oil & Gas, Heat & Cooling

Telephone Answering service, established in 1995.

Anexa Teleservices LLC

7 Lakeway Centre Ct Ste 201

Austin, TX  78734, USA

www.anexatel.com

Contact: Mark Renfroe, President, at 512-633-0933 or mark.renfroe@anexatel.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: Spanish, English

Vertical Markets: Telecommunications, Insurance, Utilities

Anexa Teleservices is an outsourced bilingual call center based in Hermosillo, Mexico specializing in the U.S. Hispanic market.

Tele-Direct Call Centers

4745 Chippendale Dr.

Sacramento, CA 95841, USA

www.tele-direct.com

Contact: Jamei Cales, Sales Manager, at 800-776-1081 or jpuff@tele-direct.com

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, Spanish

Vertical Markets: Auto loans by phone, mortgage banking

800#, Web-enabled, on-demand telephone call center answered by “live operators" 24/7.

Anexa Teleservices

7 Lakeway Centre Ct Ste 201

Lakeway, Tx  78734, USA

www.anexatel.com

Contact : Mark Renfroe, president, at  512-2631455 or info@anexatel.com

Services: Inbound, Outbound

Multilingual: Spanish and English

Vertical Markets: Telecom, Cable, Direct Response

Anexa offers a comprehensive and high quality suite of outsourced Hispanic call center services.

Metro One

11200 Murray Scholls Place

Beaverton, OR  97007, USA

www.metro1.com

Contact: Colin Taylor, VP Contact Services, at 503-524-1204 or colin.taylor@metro1.com

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, Spanish

Vertical Markets: Telecom, Financial, Wireless

Inbound customer care and technical support, Outbound telesales, lead generation, 24x7.

Direct Line Tele Response

2847 Shattuck Ave

Berkeley, CA  94705, USA

www.directlineinc.com

Contact: Greg Gottstein, Communication Consultant, at 510-843-3900 or gregg@directlineinc.com

Services: Inbound

Vertical Markets: Property Management, Medical

Inbound telemarketing, messaging, and emergency dispatch after hours, overflow, or 24/7.

Intelenet Global Services

2325 Coit Rd Ste B

Plano, TX  75075, USA

www.intelenetglobal.com

Contact: John Bugh, President, North America at 972-712-7426 or John_B@us.intelenetglobal.com

Services: Inbound, Outbound, Email, Text Chat

Vertical Markets: Telecommunications, Finance, Travel & Hospitality

Intelenet offers a broad range of BPO services to Fortune 500 firms throughout North America and Europe.

Gateway Communications Services, Inc.

220 H Log Canoe Circle Ste H

Stevensville, MD  21619, USA

www.gatewaycsi.com

Contact: Suzanne Elzey, Vice President of Carrier Services, at 443-955-5047 or selzey@gatewaycsi.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical markets: Cable, Telecommunications, Technology

24x7 technical support for Internet, telecom, VoIP, and enhanced On Demand PC Support.

XL World

Aleea Sadoveanu 13

Iasi, IS, 700490, Romania

www.xlworld.eu

Contact: Anelia Trifu, Account Manager, at +40 (0)332 403 001 or info@xlworld.eu

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: Romanian, English, French, Italian, Spanish, German, Portuguese, Hungarian, Russian, Polish, Czech

Vertical Markets: Telecom, IT, Travel, Banking, Insurance

XL World provides multilingual call center and BPO services from Romania.

ChoiceConnex

Plot 61, Raheja Arcade, Sector 11, CBD Belapur

Navi Mumbai, Maharashtra, 400614, India

www.choiceconnex.com

Contact: Sriram Iyengar, USA Country Head, at 727-571-3302 or si@choiceconnex.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Finance, Travel, Satellite

We are an ISO certified international contact center providing all teleservices to clients in USA, UK, Australia, and New Zealand.

Abacus Business Solutions

4440 Grissom St Ste 104

Bakersfield, CA  93313, USA

www.abacusbs.net

Contact: Laura Blaise, client care representative, at 661-835-5225 or clientcare@abacusbs.net

Services: Inbound, Outbound, Text Chat

Vertical Markets: Medical, property management, industrial services

Cybergenic Associates International

3911 Concord Pike

Wilmington, DE  19803, USA

www.cybergenic.net

Contact: Rene Bergado, sales@cybergenic.net, at 877-688-7724 or  admin@cybergenic.net

Services: Inbound, Outbound, Email, Text Chat

Vertical Markets: Telecom

We are a solutions and services provider for your data processing and customer services needs.

Digitex Central America

Blvd, Los Proceres 18-67 Zona 10

Guatemala, 01010

www.digitexca.com

Contact: Gerardo Ochoa, sales director, at 502 22770500 or gerardo.ochoa@digitexca.com

Services: Inbound, Outbound, IVR

Multilingual: English, Spanish

Vertical Markets: Telecom, Finance, Utilities

Digitex Central America is located in Guatemala City and San Salvador, both nearshore locations for the US market.

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