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USA Teleservice Agencies

The USA call centers in this listing go by various labels, such as Teleservice Agency, Outsource Call Center, Telemessaging Company, Telemarketing Firms, BPO (Business Processing Outsourcing), and Telephone Answering Service.  Regardless of what they call themselves, all provide various phone answering and call processing services.  They can customize their services to meet your needs, providing overflow coverage, after hours support, or complete 24-7 call center services.


Answer Center America Inc

5532 N Broadway

Chicago, IL 60640, USA

www.goacanow.com

Contact: Sales Team at 800-270-7030 or sales@goacanow.com

Multilingual: English, Spanish


Corporate Call Center, LLC

1400 Union Meeting Rd

Blue Bell, PA  19422, USA

www.corporatecallcenter.com

Contact: Cynthia Minuti, Director of Marketing, at 215-283-4233 or cminuti@corporatecallcenter.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Inbound and outbound teleservices for customer care, member benefits, help desk, database management, enrollment, order fulfillment, direct marketing, and lead generation.


TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

800-529-8010

Services: Inbound

Vertical Markets: Medical

TeleMed is one of the largest nationwide medical answering service and provides advanced medical call processing solutions dedicated to private practices, healthcare, university, and hospital systems.


TeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110

Knoxville, TN  37932, USA

www.thmedicalcallcenter.com

Contact: Cindy Reed, VP of Business Development and Client Services, at 888-203-1118 or Cindy_Reed@teamhealth.com

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Spanish

Vertical Market: Medical

THMCC is a comprehensive 24/7 call center providing health care information and nurse advice in an effort to direct to the appropriate level of care in times of need.


MAP Communications Inc

840 Greenbrier Circle

Chesapeake, VA  23320, USA

www.mapcallcenter.com

Contact: Karen Oluwabusola, Sr VP, at 800-955-9888 or kareno@mapcommunications.com

Services: Inbound, Outbound, IVR


Personalized Communications

205 E Center St

Duncanville, TX 75116, USA

www.per-com.com

Contact: Stanley Gardner, President, at 214-361-6684 or sgardner@per-com.com  

Services: Inbound, Outbound

Multilingual: English, Spanish

Outsource your full operations while maintaining ownership of your clients: 24 by 7 live operator, order-taking, inbound telemarketing services, internet operator, web-enabled.


Contact One Call Centers

818 W Miracle Mile 

Tucson, AZ 85705, USA

www.wetakecalls.com 

800-278-3347

Contact: Shelly Corrough, Sales, at 800-278-3347 or shelly@wetakecalls.com

Services: Inbound, Outbound, Email, Text, Chat, IVR

Multilingual: English, Spanish

24 hours a day, 7 days a week call center services.


Taction - The Contact Center

251 Jefferson St

Waldoboro, ME 04572, USA

www.taction.com

Contact: Randy Anderson, VP for Client Services, at 800-508-9936 or ran@taction.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Taction takes orders and literature requests, up-sells and cross-sells, answers FAQs, and performs telesales for DTC and B2B clients.


OnviSource - Business Solutions Division

2300 N 10th St

Enid, OK 73701, USA

www.onvisource.com/services/index.php

Contact: Jesse Eppler, Vice President, at 580-242-4636 or info@onvisource.com

Services: Inbound, Outbound

Vertical Markets: Regional telecom service providers

OnviSource offers all-inclusive performance-based outsourcing services with expertise in telecommunications and customer support.

 

1-800 We Answer

545 8 Ave # 401

New York, NY 10018, USA

www.efls.com

Contact: Robert Porter, VP, at 212-868-1154 or rob@efls.com

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

35 year old state of the art answering service and call center.

 

ACS

2828 North Haskell

Dallas, TX 75204, USA

www.acs-inc.com

Contact: Wayne Rowe, Dir. of Marketing & Sales, at 866-802-1365 or wayne.rowe@acs-inc.com

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

Offers a wide variety of contact center services.

 

Advanced Communications

203 N Main St

Baltimore, OH  45872, USA

www.myadvancedcomm.com

Contact: Jayson Wickard, President, at 866-442-5050 or AdvancedComm@Verizon.Net 

Services: Inbound

Advanced Communications operates 24/7 with friendly agents and  accurate, professional service.

 

AmeriCall

1502 Tacoma Ave S

Tacoma, WA 98402, USA

www.americall.com 

Contact: Scott Hager, President and GM, at 800-809-8835 or shager@americall.com 

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

AmeriCall can support Web Based Projects

 

Anser Services

2761 Allied St

Green Bay, WI 54304, USA

www.anser.com

Contact: Allan Fromm, President, at 800-723-0000 or allan.f@anser.com 

Services: Inbound, Email, Text Chat, IVR

Provides a complete suite of teleservices including inbound telemarketing, business and medical telephone answering, literature fulfillment, and catalog sales.

 

Answer 1 Communications

PO Box 62763

Phoenix, AZ 85082-2763, USA

www.Answer1.com

Contact: Mary Jones at 800-408-3408 or Mary@Answer1.com 

Services: Inbound, Email, IVR

Multilingual: English, Spanish

Offering answering service, appointment scheduling, remote receptionist, order taking, reservations, technical support, and unified messaging.

 

Answer 1st Telemessaging

205 E Center

Duncanville, TX 75116, USA

www.answer1st.com

Contact: Mary Mullins, Sales Rep, at 800-770-4194 or sales@answer1st.com 

Services: Inbound 

Provides 24/7 answering service and order entry.

 

Answer-All Secretarial Service, Inc.

7145 Lowell Blvd

Westminster, CO 80621, USA

www.answerall.com 

Contact: Lori Jenkins, Office Manager, at 303-428-7521 or lori@answerall.com

Services: Inbound, Email, IVR, Multilingual

Offers appointment scheduling, off-premise receptionist, and event scheduling.

 

Answer Plus

8421 University Blvd Ste M

Des Moines, IA 50325, USA

www.ansplus.com 

Contact: Cathy McMahan, President, at 877-504-5100 or cathy@ansplus.com

Services: Inbound, Email, Text Chat, IVR

Provides teleservices specializing in inbound telemarketing, business and medical telephone answering, literature fulfillment, and catalog sales.

 

Appletree Answering Service

1521 Concord Pike, Ste 202

Wilmington, DE  19803, USA

www.appletreeanswers.com

Contact: Chris Marshall, Sales Director, at 302-656-0630 or sales@appletreeanswers.com

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, Spanish

Can assist with any call center project with offices across the US and Puerto Rico.

 

ARO - Call Center Solutions

3100 Broadway

Kansas City, MO  64111, USA

www.callcenteroptions.com

Contact: Joe Gearon, Director of Sales and Marketing, at 866-587-8555 or joseph.gearon@callcenteroptions.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Insurance Health Care, Financial Services,

Our business model is based on a unique framework of a distributed workforce. Some call it virtual, others may call it remote. We keep it simple and call it a work-at-home model.

 

Cal Johnson's Message Center

15 Canty Ln

Fairview Heights, IL 62208, USA

www.caljohnson.com

Contact: Ben Campbell, Director of Sales, at 800-282-0070 or live@caljohnson.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Continuously providing service to clients of multiple industries for more than 50 years.

 

The Connection

11351 Rupp Dr

Burnsville, MN 55337, USA

www.the-connection.com

800-883-5777

Contact: Erin Brooks, Sales & Marketing, at 952-948-5335 or erin.brooks@the-connection.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Catalog, Direct marketing

Multilingual: English, Spanish

Award-winning call center service provider; extensive experience in the catalog and direct marketing industries.

 

Convertec Business Solutions LLC

3846 Cedarblom St

Coeur D Alene, ID  83815, USA

www.convertecsolutions.com

Contact: Adam M. Johnson, CEO, at 888-745-4099 or ajohnson@convertecsolutions.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Convertec is a provider of professional business services, from telemarketing and inbound call center services and everything in between.

 

CRMI-Catalog Retail Marketing Int'l

76 Lakemont Rd

Newport, VT 05855, USA

www.crmi.cc

Contact: Steve Jenness, Director of NE Region Operations, at 802-334-1000 or sjenness@crmi.cc

Services: Inbound, Email, Text Chat

Vertical Market: Catalog

Specializes in providing contact center services to catalog companies.

 

CSD Contact Centers

102 North Krohn Place

Sioux Falls, SD 57103, USA

www.contactCSD.com

Contact: Char Gooding, Senior Sales and Marketing Manager, at 605-367-0663 or cgooding@contactCSD.com

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

Provides customized customer care solutions.

 

Customer Direct LLC

714 Spirit 40 Park Dr

Chesterfield, MO 63005, USA

www.customerdirect.com

Contact: Charlie Noonan, VP Sales & Marketing, at 800-332-3756 x134 or cnoonan@customerdirect.com

Services: Inbound, Outbound, Email, Text chat and IVR

A US-based call center focused on building customer loyalty for our clients.

 

CustomerLink

325 S Lake Ave Ste 710

Duluth, MN 55802, USA

www.customerlinkone.com 

Contact: Martin Pettersson at 218-722-2800 or info@customerlinkone.com 

Services: Inbound, Outbound, Multilingual

Vertical Markets: Energy, Telecommunications, Publishing

Full-service outsourced call center specializing in customer service, inbound, and outbound direct sales of retail energy, telecommunications, durable medical equipment, and publications.

 

DFT Priority

40 Temple St

Fredonia, NY 14063, USA

www.dftcommunications.com

Contact: Lisa Ludemann, Call Center Manager, at 716-673-3063 or lisal@dftel.com

Services: Inbound, Outbound, Email, IVR

Provides customer service with inbound/outbound communication.

 

DialOne

PO Box 79307

Atlanta, GA 30357, USA

www.dialonecorp.com 

Contact: Billy Greene, Account Manager, at 800-493-4230 x701 or Billyg@dialonecorp.com 

Services: Inbound, Outbound

DialOne is committed to providing your business with a reliable outsourcing solution for all of your telemarketing needs.

 

GC Services Limited Partnership

6330 Gulfton

Houston, TX 77081, USA

www.gcserv.com 

Contact: Rich Allen at 713-777-4441 or marketing.communications@gcserv.com

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

GC Services is a national outsource provider specializing in accounts receivable management, customer service, and quality monitoring initiatives, since 1957.

 

Global Contact Services

814-B West Innes St, USA

www.gcsagents.com

Contact: Mark Lambert, VP of Sales, at 704-239-6260 or mark.lambert@gcsagents.com

Services: Inbound, Outbound, Multilingual

Provides outsourced teleservices.

 

Global Response

777 S State Rd 7

Margate, FL 33068, USA

www.globalresponse.com

Contact: Wendy Shooster, Exec VP Sales, at 800-537-8000 or wendys@globalresponse.com

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

Services include inbound and outbound teleservices, interactive Web services, data management, CRM, and fulfillment.

 

Hamilton Contact Center Services

1006 12th St

Aurora, NE 68818, USA

www.hamiltontm.com 

Contact: Glenda Hawthorne at 402-694-4343 or glenda.hawthorne@hamiltontm.com 

Services: Inbound, Outbound, Email, Text Chat, IVR

24/7 contact center providing quality inbound, outbound, and e-contact services from America's heartland; specializing in sales, tech support, and customer service.

 

Influent Inc.

565 Metro Place S Ste 250

Dublin, OH 43017, USA

www.influentinc.com 

Contact: Hayley J. Savage, Senior VP Sales, at 614-280-1600 or hayley@influentinc.com 

Services: Inbound, Outbound, Email, IVR

Vertical Markets:  Insurance, Financial Services, Energy, Healthcare, Telecom

Influent provides multi-lingual outsourced customer contact solutions, including outbound B2B and B2C, inbound customer care, and business process outsourcing (BPO).

 

InfoCision Management Corporation

325 Springside Dr

Akron, OH 44333, USA

www.infocision.com

Contact: Steve Boyazis at 330-668-1400 or steve.boyazis@infocision.com

Services: Inbound, Outbound, Text Chat, IVR, Multilingual

A leading inbound and outbound call center provider, specializing in customer acquisition, care and retention, and nonprofit fundraising. 

 

Information Communications Group

4701 College Blvd Ste 205

Leawood, KS 66211, USA

www.infocg.com

913-469-6767

Services: Inbound, Outbound, IVR, and Multilingual

Your phone answered professionally in any language.

 

InService America

129 Vista Centre Dr

Forest, VA 24551, USA

www.inserviceamerica.com

Contact: Shaun Redgate, Executive VP, at 434-316-7400 or sredgate@inserviceamerica.com

Services: Inbound, Outbound, Email IVR, Multilingual

InService America’s mission is to enhance the relationship between clients and their customers.

 

InterMedi@ Marketing Solutions

204 Carter Dr

West Chester, PA 19382, USA

www.intermediamarketing.com

Contact: Andy Thompson, Director, at 610-429-5130 or athompson@imminc.com

Services: Inbound, Outbound, Multilingual

Outsource call center capabilities with over 23 years experience providing many industries with inbound customer care, outbound sales, and back office services. 

 

The Jay Group

60 North Ronks Rd

Ronks, PA 17572, USA

www.jaygroup.com

Contact: Kelly Smedley, Marketing Manager, at 717-687-1934 or smedleyk@jaygroup.com

Services: Inbound, Email, IVR

Multilingual: English, Spanish, French-Canadian

Customized solutions to enhance consumer satisfaction and increase marketing ROI.

 

Knoah Solutions, Inc.

701 N Green Valley Pkwy Ste 200

Henderson, NV 89074

www.knoah.com 

Contact: Kerri Coll, VP of Marketing, at 919-533-3025 or kerri.coll@knoah.com

Services: Inbound, Email, Chat, IVR

Vertical Markets: Technology, Retail, Finance

Knoah Solutions provides clients with low-cost, award-winning multi-channel customer service and technical support.

 

LaRoss Partners LLC

1 Expressway Plaza Ste 114

Roslyn Heights, NY 11577, USA

www.larosspartners.com

Contact: Wayne Rosen, Director of Business Development, at 516-299-5586 or wrosen@larosspartners.com

Services: Inbound, Outbound, IVR, Multilingual

 

Midco Call Center

4901 E 26th St

Sioux Falls, SD 57110, USA

www.midcocall.com

Contact: Doreen West at 800-843-8800 or doreen_west@midcocall.com

Services: Inbound, Email, IVR

Vertical Markets: Catalog order-taking

Call center specialists providing positive impressions with a personal touch.

 

MPI Outsourcing

116 Radio Circle

Mt. Kisco, NY  10549 , USA

www.mpioutsourcing.com

Contact: Dick Penn, CEO, at 914-239-4310 or rpenn@mpioutsourcing.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Provides call center and BPO services with extensive experience off shore.

 

OKS-Ameridial Worldwide

4535 Strausser St NW

North Canton, OH 44720, USA

www.oksameridial.com

Contact: 800-445-7128 or info@oksameridial.com 

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

OKS-Ameridial provides call center services and BPO.

 

Piedmont Central Professional Services

714 Barnado Rd

Union, SC 29379, USA

Contact: Wanda Rollins, Owner, at 877-895-8747 or Piedmontcentral@Charter.Net

Services: Inbound

Inbound call center.

 

Sento Corporation

808 E Utah Valley Dr

American Fork, UT 84003, USA

www.sento.com 

Contact: John Morgan, Proposals Manager, at 801-772-1520 or john_morgan@sento.com 

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

Sento's customer choice platform provides contact center support through an integrated CRM solution with multi-channel capabilities, such as telephone, Internet, chat, email, and self-service.

 

Southwest Call Center of LA Inc

629 Martin Luther King Hwy

Lake Charles, LA  70601, USA

www.southwestcallcenter.com

Contact: Celia Case, General Manager, at 337-310-2435 or ccase@lrcwireless.com

Services: Inbound

Service is custom designed for each business according to clients' requirements.

 

Taction - The Contact Center

251 Jefferson St

Waldoboro, ME 04572, USA

www.taction.com

Contact: Randy Anderson, VP for Client Services, at 800-508-9936 or ran@taction.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Taction takes orders and literature requests, up-sells and cross-sells, answers FAQs, and performs telesales for DTC and B2B clients.

 

Tele Resources Inc

1203 London Rd

Duluth, MN  55802

www.teleresources.net

Contact: Mark Swanson, Director of Business Development: 888-698-8787 x114 or mark.swanson@teleresources.net.

Services: Outbound

Tele Resources is an outbound only call center with a focus on telesales or lead generation.

 

Telecom Inc

1000 Broadway, Ste 320

Oakland, CA 94607, USA

www.telecominc.com

Contact: Jonathan Martin, President, at 415-243-3131 or contact@telecominc.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: Spanish, Chinese, Tagalog

Telecom, Inc. is a provider of outsourced contact center solutions.

 

The Telephone Center

1204 Oakland Ave

Greensboro, NC 27403, USA

www.telectr.com 

Contact: Mike Foust, Vice President of Operations, at 336-574-3000 or mfoust@telectr.com 

Services: Inbound, Outbound, Email, Multilingual

The Telephone Center would like to work with you and welcomes the opportunity to bid on your telephone studies.

 

TeleTech

9197 S Peoria St

Englewood, CO 80112-5833, USA

www.teletech.com 

303-397-8811

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

 

Telmart Institute of Marketing

17 Mac Dade Blvd

Collingdale, PA 19023, USA

www.teleservices1.com  

Contact: Marianne Wright, Sales Director, at 800-406-6040 or mariannewright@teleservices1.com

Services: Inbound, Outbound, Email

Specializes in lead generation, appointment setting, surveys, database clean ups, customer service, and event registration.

 

Viewpoint CRM

220 Howard St

Lowell, MA 01851, USA

www.viewpointcrm.com

Contact: Dave Dearborn, President, at 978-364-5555 or ddearborn@viewpointcrm.com

Services: Inbound, Email, Text Chat, Multilingual

Interactive remote video monitoring and call center services.

 

Virtual-Agent Services

1920 N Thoreau Dr Ste 116

Schaumburg, IL 60173, USA

www.vagent.com  

Contact: Laurie Emery, Business Development Manager, at 888-827-7253 or sales@vagent.com

Services: Inbound, Email, Text Chat, IVR, Multilingual

Providing inbound sales, customer service, reservations, help desk, and account maintenance to multiple industries including hospitality and travel, retail, and utility.

 

Arise Virtual Solutions, Inc.

3450 Lakeside Dr, Ste 620

Miramar, FL 33027, USA

www.arise.com

Contact: Luis Gerena, VP of Business Development, at 954-392-2617 or lgerena@arise.com.

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, Portuguese, French

Arise (formerly Willow CSN) provides flexible, outsourced virtual call center solutions.

 

XACT TeleSolutions

5341 Mt View Rd Ste 124

Antioch, TN 37013, USA

www.xactservices.com

Contact: Kathy Gray, VP of Sales & Marketing, at 800-558-1545 or KGray@xactservices.com

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

Provides integrated support services.

 

Advanced Data-Comm

301 Data Ct

Dubuque, IA  52003, USA

www.advanced-data.com

Contact: Michael Budde, Senior Sales VP, at 800-582-9501 or ADC@advanced-data.com.

Services: Inbound, Outbound, Email, and Text Chat

Multilingual; English, Spanish

Award-winning, 24x7, Midwest teleservices agency. 

 

Alpha Telemarketing Inc

9 Germay Dr Ste 200

Wilmington, DE  19804, USA

www.alphatelinc.com

Contact: E. Darlene Rogers, President, at 302-658-8540 or edrogers@alphatelinc.com

Services: Inbound, Outbound, Text Chat, IVR

Multilingual: English, Spanish

 

EMS Inc

12111 Emmet St

Omaha, NE  68164, USA

www.emscrm.com

Contact: Mitch Johnson, President and CEO, at 402-496-2223 or sales@emscrm.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French, German

 

Holden Marketing Support Services

5000 Lima St

Denver, CO  80231, USA

www.holdenmss.com

Contact: Dean Hruby, at 720-374-3761 or dhruby@holdenmarketing.com

Services: Inbound, Outbound, Email, IVR

Marketing support services, global product and literature fulfillment, payment processing.

 

MSA Global Advisory Group

3904 N Druid Hills Rd Ste 315

Decatur, GA  30033-3105, USA

www.msaglobal.biz

Contact: Madinah Ali, President and CEO, at 866-449-1168 or mali@msaglobal.biz

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, Creole, Portuguese, French

Offers global outsourcing and technology solutions focused on value-added services and provides third-party quality monitoring.

 

Specialty Answering Service

302 Glen Rode Blvd

King of Prussia, PA  19406, USA

www.specialtyansweringservice.net

Contact: Todd Cardin, Sales Director, at 888-532-4794 or info@specialtyansweringservice.net

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

 

Torcom Call Centers

25 Kessel Ct

Madison, WI  53711, USA

www.torcom.com

Contact: Elin Torvik, National Sales Manager, at 800 558-2001 or elin@torcom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

 

R&R Telecommunications & Business Center, Inc.

132 Vinson Highway

Milledgeville, GA 31061, USA

www.rrtelcomm.com

Contact: Michelle Allen, Operations Manager, at 478-452-4832 or rrtelcomm@gmail.com.

Services: Inbound Outbound

Multilingual: English, Spanish

Provides voicemail, telephone answering service, appointment confirmation service, and wrecker dispatch after-hours services.

 

Working Solutions

1820 Preston Park Blvd, Suite 2000

Plano, TX 75093, USA

www.workingsol.com

Contact: Tim Houlne, CEO, at 972-964-4800 or thoulne@workingsol.com.

Services: Inbound, Outbound, Email, Text Chat, IVR

Teleservice Agency

 

VSA, Inc.

441 Station Ave

Haddonfield, NJ  08033, USA

www.vsaprospecting.com

Contact: Valerie Schlitt, President/Owner, at 856-547-3500 or valerie.schlitt@vsaprospecting.com

Services: Outbound

B2B cold calling, appointment setting, lead qualification, and long-term prospecting.

 

A Better Connection, Inc.

20 W Juniper Ave, Ste 103

Gilbert, AZ 85233, USA

www.abetterconnection.net

Contact: Marcy Hewlett, President/CEO, at 480-635-8500 or marcyh@abetterconnection.net.

Services: Inbound

Award winning and ATSI certified. Located in a “natural disaster free” zone perfect for outsourcing.

 

Alpine Access

1536 Cole Blvd, #350

Golden, CO 80401, USA

www.alpineaccess.com

Contact: Andrew Bosko, Senior VP of Sales and Marketing, at 720-559-4705 or abosko@alpineaccess.com

Services: Inbound

Alpine Access provides customer care solutions using home-based agents, exclusively.

 

StarTek, Inc.

44 Cook St

Denver, CO  80206, USA

www.startek.com

Contact: Matt Brekke, Marketing Director, at 303-262-4442 or mbrekke@startek.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Communications Industry

StarTek Inc. provides Business Process Optimization services for outsourced customer interactions – across all contact points, Web, voice, email, fax, or video.

 

ACT Teleservices

365 Willard Ave

Newington, CT 06111, USA

www.actteleservices.com

Contact: Elizabeth A Collins, Sales Manager, at 800-933-6974 or ecollins@actteleservices.com

Services: Inbound

ATSI Site Certified, ATSI Certified Operators and Supervisors, Award of Excellence for six consecutive years.

 

EDS

5400 Legacy Dr

Plano, TX  75024, USA

www.eds.com/services/contactcenteroutsourcing/

Contact: Greg Thomas, Global Marketing Director, BPO Services, at 972-604-5000 or gthoma02@eds.com.

Services: Inbound, Outbound, Email, Text Chat, IVR

EDS Contact Center Outsourcing Services can help transform businesses by lowering the cost per contact while providing a more consistent customer experience.

 

Alta Resources

120 N Commercial St

Neenah, WI  54956, USA

www.altaresources.com

Contact: Pat Nicholson, Business Development, at 877-934-6377 or insight@altaresources.com.

Services: Inbound, Outbound, Email, Text Chat, IVR

Specializes in integrated multi-channel contact center and inside sales solutions to brands interested in building value with their consumers.

 

MedVia

253 Summer St

Boston, MA 02210, USA

www.medvia.com/wps/portal/medvia

Contact: Steve Pace, Director of Sales, at 617-478-7104 or Steven_Pace@nhp.org

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Spanish

Vertical Markets: Medical

MedVia is a multi-functional turn-key patient communications solution that supports the needs of the medical community.

 

MASCO

395 Longwood Ave

Boston, MA 02215-5328, USA

www.mascoservices.com 

Contact: Marcia Hicks, Marketing, at 617-632-2798 or customercare@masco.harvard.edu

MASCO Services has provided reliable service to Harvard affiliated medical institutions for over 30 years. They will custom design a solution to meet clients' specific needs.

 

Medfone, Inc.

3305 Jerusalem Ave

Wantagh, NY  11793, USA

www.medfone.com

Contact: Harold Schutzman, VP of Business Development, at 516-679-7620 or hschutzman@Medfone.com.

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, Chinese

Medfone is a full service call center providing customized solutions to the healthcare industry.

 

TCIM Services, Inc.

1013 Centre Rd Ste 400

Wilmington, DE 19805, USA

www.tcim.com

Contact: Ti Randall, Sales & Marketing Coordinator, at 302-633-3069 or sales@tcim.com

Services: Inbound, Outbound, Text Chat, IVR, Multilingual

ISO and WBENC certified provider of IB/OB Contact Center services. Customized solutions. 8 Domestic and offshore locations.

 

Custom Response Teleservices

19208 Sahler St

Elkhorn, NE  68022, USA

www.crtc.cc

Contact: Roger Price, Owner, at 402-203-5530 or roger.price@crtc.cc

Services: Inbound, Outbound

Vertical Market: Insurance sales

 

Answer Midwest Inc

307 Henry St Ste 207

Alton, IL 62002-6326, USA

www.answermidwest.com

Contact: Susan Hand, Customer Service & Sales Manager, at 800-342-5550 or susanh@answermidwest.com.

Services: Inbound, Outbound, Email

Provide outsourcing for small to large businesses and professionals. Improving customer contact, service response, order taking, appointment scheduling, and data gathering.

 

Frontline Call Center

434 Prune Alley

Eastsound, WA 98245, USA

www.frontlinecallcenter.biz

Contact: Jill Blankenship, Owner, at 360-376-6996 or jill@frontlinecallcenter.biz.

Services: Inbound, Email, Text Chat, IVR

24/7 Inbound Call Center with professional and mature staff that specializes in Tier 1-2 technical support, order processing, and customized customer services.

 

MicahTek, Inc.

8215 S Elm Pl

Broken Arrow, OK 74011, USA

www.micahtek.com

Contact: Keith Conners, Marketing and Sales Director, at 800-303-4436 or micahtek@micahtek.com

Services: Inbound, Outbound, IVR

Our mission is to serve others and help them fulfill their potential by building and maintaining relationships.

 

Telesec Answering Service

1290 Lincoln Rd Ste # 4

Yuba City, CA 95991, USA

www.telesec.us

Contact: Joyce, Owner, at 877-282-3232 or telesec@sbcglobal.net

Services: Inbound, Outbound, Email

24/7 answering service serving business and medical professionals; ; always reach live operators.

 

C4 Direct Solutions

555 SW 12th Ave Ste 210

Pompano Beach, FL 33069, USA

www.c4directsolutions.com

Contact: Kristina Heath, COO, at 678-213-3903 or kristina@c4directsolutions.com

Services: Inbound, Outbound

Multilingual: English, Spanish

Handles inbound and outbound calls for TPV, quality control, first party collections, and customer service.

 

Associated Call Centers

1723 Woodbourne Rd Ste B-130

Levittown, PA 19057, USA

www.inboundacc.com

Contact: Dennis O'Hara, President, 800-610-5262 or dohara@inboundacc.com

Services: Inbound, Outbound, Email, Text Chat, IVR

We have been managing inbound and outbound campaigns for over 15 years.  We can support your program with additional agents or work set up a large network.

 

Respondez

33 Wood Ave S Ste 600

Iselin, NJ  08830, USA

www.respondez.com

Contact: Sheetal Suchdeo, Business Development, at 732-200-0900 or sheetal@respondez.com.

Services: Inbound, Email, Text Chat

Respondez provides 24x7 customer service, sales, and email response services, with the option of offshore delivery for incremental savings.

 

Your Answering Service Inc

3517 Marconi Ave # 101

Sacramento, CA, 95821, USA

www.youransweringservice.com

Contact: Tiffany Sheffield, Manager, at 916-487-0172 or Tiffany@youransweringservice.com.

Services: Inbound

Telephone Answering Service, also providing nationwide support for smaller services wanting outsourcing.