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USA Teleservice Agencies

The USA call centers in this listing go by various labels, such as Teleservice Agency, Outsource Call Center, Telemessaging Company, Telemarketing Firms, BPO (Business Processing Outsourcing), and Telephone Answering Service.  Regardless of what they call themselves, all provide various phone answering and call processing services.  They can customize their services to meet your needs, providing overflow coverage, after hours support, or complete 24-7 call center services.


TeleMed is a leading provider of medical answering service.TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

Contact: Steve Clover, VP sales and marketing, at 800-529-8010 or steve@telemedinc.com

Services: Inbound

Vertical Markets: Medical

TeleMed is a leading provider of medical answering service and advanced medical call processing solutions dedicated to private practices, healthcare, university, and hospital systems.


MAP Communications Inc

840 Greenbrier Circle

Chesapeake, VA  23320, USA

www.mapcallcenter.com

Contact: Karen Oluwabusola, senior VP, at 800-955-9888 or kareno@mapcommunications.com

Services: Inbound, Outbound, IVR


EtechEtech, Inc

1903 Berry Dr

Nacogdoches, TX  75964, USA

www.etechinc.com

Contact: Jim Iyoob, vice president at 936-559-2258 or jim.iyoob@etechinc.com

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, Spanish

Vertical Markets: Telecommunications, Education, Retail, Finance

A Minority Owned Business Enterprise (MBE) with over 2000 team members in seven centers, Etech offers a trusted alliance focused on our customer’s priorities.


Personalized Communcations - Duncanville TXPersonalized Communications

205 E Center St

Duncanville, TX 75116, USA

www.per-com.com  

Contact: Stanley Gardner, president, at 214-361-6684 or sgardner@per-com.com  

Services: Inbound, Outbound

Multilingual: English, Spanish

Outsource your full operations while maintaining ownership of your clients: 24/7 live operators, order-taking, inbound telemarketing services, Internet operator, and Web-enabled.


PhoneScreen

3232 N Elston Ave

Chicago, IL  60618, USA

www.phonescreen.com

Contact: Karen Johnson, business development, at 773-278-1567 or karen@researchsite.net

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French-Canadian

Vertical Markets: Healthcare, Clinical Trials, Pharmaceutical

24/7/365 live operators and interactive voice and Web response technologies support patient recruitment, retention, and compliance.  Online reports deliver real-time data for performance monitoring.


Advantage Answering Plus

3421 Empresa Ste C

San Luis Obispo, CA  93420, USA

www.advantage-plus.com

Contact: 800-549-8282 or hello@advantage-plus.com

Services: Inbound

Advantage Answering Plus serves a wide variety of business needs from assisting callers, taking messages, and placing orders to providing emergency response and dispatching medical emergencies.


Call Experts

1591 Savannah Hwy

Charleston, SC  29407, USA

www.callexperts.com

Contact: 800-374-0911 or info@callexperts.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Call Experts is a complete contact center for all of your voice and text messaging needs. We offer custom applications, SMS servers, and extensive Web reporting.


ATS Call Centers, Inc., dba TeleRep

14 Wellham Ave

Glen Burnie, MD  21061, USA

www.telerep.com

Contact: Joe Simpkins, sales and business development, at 800-638-2000 or jsimpkins@telerep.com

Services: Inbound, Email

Multilingual: English, Spanish

Vertical Markets: Pharmaceutical, Non-profits, Government Agencies

24-hour call center specializing in customer service and pharmaceutical research and surveys.  Experienced in media response and order entry.


Nurture Connect, Inc.

3434 E 7800 South #46

Salt Lake City, UT  84121, USA

www.NurtureConnect.com

Contact: Shana Duthie, president, at 800-585-1093 or info@nurtureconnect.com

Services: Inbound

Vertical Markets: Seniors, Telecommunications

Inbound direct response and high touch customer service specializing in senior focused product niches. Highly flexible platform.


Charlton

222 W Washington Ave Ste 200

Madison, WI 53703, USA

www.tcgcorp.net

Contact: John Dragisic, chairman, at 608-259-8004 or jdragisic@tcgcorp.net

Services: Inbound, Outbound

Multilingual: English, Spanish

Vertical Markets: Telecommunications, Publishing

Providing inbound and outbound teleservices to firms nationwide since 1987.


Answer Center America Inc

5532 N Broadway

Chicago, IL 60640, USA

www.goacanow.com

Contact: Sales team at 800-270-7030 or sales@goacanow.com

Services: Inbound

Multilingual: English, Spanish


Advanced Customer Services

32500 Concord Dr Ste 333

Madison Heights, MI  48071, USA

www.acscontact.com

Contact: Mark Leidlein, director of business development, at 248-583-8070 or mleidlein@acscontact.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Medical, Consumer Goods (warranty sales and service)

Advanced Customer Services is a full service contact center with offices in Michigan, Ohio, Tennessee, Florida, and Washington.


Gateway Communications Services, Inc.

8070 Georgia Ave

Silver Spring, MD  20910, USA

www.gatewaycsi.com

Contact: Gilbert Smith, president, at 866-976-7625 or info@gatewaycsi.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Telecommunications, Internet, Cable, VoIP

Gateway CSI provides Tier I and II advanced technical call center services.


Taction

251 Jefferson St

Waldoboro, ME 04572, USA

www.Taction.com

Contact: Randall McKee, Sales Manager at 207-832-0800 or sales@taction.net

Services: Inbound, Outbound, Email

Taction is a contact center offering professional, positive telesales and services to your customers - whether they're individuals or businesses.



Ameridial, Inc.

4535 Strausser St NW

North Canton, OH 44720, USA

www.ameridial.com

Contact: Craig J. Vretas, director of business development, at 866-775-4755 or vretas@ameridial.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Ameridial provides call center services and BPO.


1-800 We Answer

545 8th Ave Ste 401

New York, NY 10018, USA

www.efls.com

Contact: Robert Porter, president, at 212-868-1154 or rob@efls.com

Services: Inbound, Outbound, Email, Text Chat, IVR

39 year old state of the art answering service and call center.


ARO - Call Center Solutions

3100 Broadway

Kansas City, MO  64111, USA

www.callcenteroptions.com

Contact: Joe Gearon, director of sales and marketing, at 866-587-8555 or joseph.gearon@callcenteroptions.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Insurance, Healthcare, Financial Services

Our business model is based on a unique framework of a distributed workforce. Some call it virtual, others may call it remote. We keep it simple and call it a work-at-home model.


Cal Johnson's Message Center

15 Canty Ln

Fairview Heights, IL 62208, USA

www.caljohnson.com

Contact: Ben Campbell, director of sales, at 800-282-0070 or live@caljohnson.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Continuously providing service to clients of multiple industries for more than 50 years.


Convertec Corporation

1111 E Sherman Ave

Coeur D Alene, ID  83814, USA

www.convertecsolutions.com

Contact: Adam M. Johnson, CEO, at 888-745-4099 or ajohnson@convertecsolutions.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Convertec is a provider of professional business services, from telemarketing and inbound call center services and everything in between.


CRMI-Catalog Retail Marketing Int'l

5824 Bee Ridge Rd

Sarasota, Florida 34233, USA

www.crmi.cc

Contact: Graham Annett at 813-545-6425 or gannett@crmi.cc

Services: Inbound, Email, Text Chat 

Specializes in providing contact center services to catalog companies.


Customer Direct LLC

714 Spirit 40 Park Dr

Chesterfield, MO 63005, USA

www.customerdirect.com

Contact: Charlie Noonan, VP sales & marketing, at 800-332-3756 x134 or cnoonan@customerdirect.com

Services: Inbound, Outbound, Email, Text Chat, IVR

A US-based call center focused on building customer loyalty for our clients.


CustomerLink

1 E 1st St Ste 300

Duluth, MN  55802, USA

www.customerlinkone.com

Contact: Jane Fitzpatrick, at 800-722-2808 or info@customerlinkone.com

Services: Inbound, Outbound

Vertical Markets: Energy, Telecommunications, Publishing

Full-service outsourced call center specializing in customer service, inbound, and outbound.


DFT Priority

40 Temple St

Fredonia, NY 14063, USA

www.dftcommunications.com

Contact: Lisa Ludemann, call center manager, at 716-673-3063 or lisal@dftel.com

Services: Inbound, Outbound, Email, IVR

Offering inbound an outbound call solutions 24x7, demonstrating customer care excellence.


GC Services Limited Partnership

6330 Gulfton

Houston, TX 77081, USA

www.gcserv.com 

Contact: Rich Allen at 713-777-4441 or marketing.communications@gcserv.com

Services: Inbound, Outbound, Email, Text Chat, IVR

GC Services is a national outsource provider specializing in accounts receivable management, customer service, and quality monitoring initiatives, since 1957.


InterMedi@ Marketing Solutions

204 Carter Dr

West Chester, PA 19382, USA

www.intermediamarketing.com

Contact: Andy Thompson, director, at 610-429-5130 or athompson@imminc.com

Services: Inbound, Outbound

Outsource call center capabilities with over 25 years experience providing many industries with inbound customer care, outbound sales, and back office services. 


MPI Outsourcing

116 Radio Circle

Mt. Kisco, NY  10549, USA

www.mpioutsourcing.com

Contact: Dick Penn, CEO, at 914-239-4310 or rpenn@mpioutsourcing.com

Services: Inbound, Outbound, Email, Text Chat, IVR

MPI provides outsourced contact center services including B-to-B and B-to-C, inbound, outbound and business processing (BPO).


Southwest Call Center of LA Inc

629 Martin Luther King Hwy

Lake Charles, LA  70601, USA

www.southwestcallcenter.com

Contact: Celia Case, general manager, at 337-310-2435 or ccase@southwestcallcenter.com

Services: Inbound

Service is custom designed for each business according to clients' requirements.


Tele Resources Inc

1203 London Rd

Duluth, MN  55802, USA

www.teleresources.net

Contact: Mark Swanson, director of business development: 888-698-8787 x114 or mark.swanson@teleresources.net

Services: Outbound

Tele Resources is an outbound-only call center with a focus on telesales or lead generation.


Telecom Inc

1000 Broadway, Ste 320

Oakland, CA 94607, USA

www.telecominc.com

Contact: Jonathan Martin, president, at 415-243-3131 or contact@telecominc.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: Spanish, Chinese, Tagalog

Telecom, Inc. is a provider of outsourced contact center solutions.


Specialty Answering Service

800 N Henderson Rd Ste 200

King of Prussia, PA  19406, USA

www.specialtyansweringservice.net

Contact: Todd Cardin, sales director, at 888-532-4794 or info@specialtyansweringservice.net

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish


Frontline Call Center

434 Prune Alley

Eastsound, WA 98245, USA

www.frontlinecallcenter.biz

Contact: Jill Blankenship, owner, at 360-376-6996 or jill@frontlinecallcenter.biz.

Services: Inbound, Email, Text Chat, IVR

24/7 Inbound Call Center with professional and mature staff that specializes in Tier 1-2 technical support, order processing, and customized customer services.


Associated Call Centers

1723 Woodbourne Rd Ste B-130

Levittown, PA 19057, USA

www.inboundacc.com

Contact: Dennis O'Hara, president, 800-610-5262 or dohara@inboundacc.com

Services: Inbound, Outbound, Email, Text Chat, IVR

We have been managing inbound and outbound campaigns for over 15 years.  We can support your program with additional agents or work set up a large network.


Answer United

341 W Lovell

Kalamazoo, MI 49007, USA

www.answerunited.com

Contact: Scott Gignac, sales and marketing manager, at 800-937-5900 or sales@answerunited.com

Services: Inbound, Email, Text, Chat

Answer United has been a leader in the telephone answering and call center industry for over 40 years. We provide old fashion service through modern technology


WRB Communications, Inc.

4200 Lafayette Center Dr Ste J

Chantilly, VA  20151, USA

www.wrbcorp.com

Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or denise.dixon@wrbcorp.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French Canadian

Vertical Markets: Healthcare, Consumer Goods

Our 24x7 operation offers a wide range of programs: product information, product complaint reporting, customer service (order intake, fulfillment) and technical support.


Maximum Communications Inc

117 Williams St

Cincinnati, OH  45215, USA

www.maximumcallcenter.com

Contact: Mark Slatter, VP operations, at 800-589-6299 or mslatter@maximumcallcenter.com

Services: Inbound, Outbound, Email, IVR

Provides customer service functions, data/web entry, remote receptionist, call escalation/dispatching, and appointment scheduling/confirmation.


Time Communications

4444 Centerville Rd # 245

White Bear Lake, MN 55127, USA

www.TimeCommunications.biz

Contact: Trisha Stenberg, president, at 651-229-3530 or tstenberg@timecommunications.biz

Services: Inbound, Email, Text Chat

Time Communications has been providing inbound call center services since 1972. We provide answering service, customer service, survey response, and technical support.


MarketMakers Group, Inc.

687 W Lancaster Ave

Wayne, PA  19087, USA

www.marketmakers.com

Contact: Robert G. Lail, president, at 877-567-8990 or rlail@marketmakers.com

Services: Outbound

Vertical Markets: financial, chemical, manufacturing,

MarketMakers specializes in B2B market research, sales lead generation, and telemarketing programs for technically complex and high-end products and services.


Ver-A-Fast Corporation

20545 Center Ridge Rd Ste 300

Rocky River, OH  44116, USA

www.verafast.com

Contact: Bob Bensman, president, at 800-327-8463 or bbensman@verafast.com

Services: Inbound, Outbound, IVR

Vertical Markets: Newspaper, Yellow Page Directory

Thirty-three year company utilizing 100% U.S. calling staff for soft verification, lead generation, research studies, and sales calls. Business and residential data specialists.


Synergy Solutions Inc

16435 N Scottsdale Rd Ste 130

Scottsdale, AZ  85254, USA

www.synergysolutionsinc.com

Contact: Lori Fentem, president, at 602-296-1601 or llfentem@callsynergy.com

Services: Inbound, Outbound, Text Chat, IVR

Multilingual: English, Spanish, French

Vertical Markets: Financial Services, Healthcare/Insurance, Telecommunications

Synergy Solutions offers inbound and outbound live agent call center solutions from seven U.S. facilities.


DirecTel

6600 France Ave S Ste 620

Minneapolis, MN  55435, USA

www.calldirectel.com

Contact: Rosann Fischer, telephone consultant, at 952-924-2400 or rfischer@calldirectel.com.

Services: Inbound, Outbound, Email

DirecTel is a phone reception company.


Outreach Communications

2801 Glenda

Ft Worth, TX, 76117, USA

www.outreachcom.com

Contact: B. Darrell Alsup, vice president sales, at 817-288-7272 or dalsup@outreachcom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Cable, Utility

150 seat Inbound/Outbound Customer care center with experience in sales, collections, and CRM; all calls done from Ft Worth office.


CallStreamz

530 E Hunt Hwy Ste 103-216

Queen Creek, AZ  85243, USA

www.callstreamz.com

Contact: Kevin Hulen, business development, at 480-639-5943 or kevin@callstreamz.com

Services: Inbound, Outbound, Email, Text Chat

Providing all types of customer contact.


A Live Answer, Inc

PO Box 2066

Harrisonburg, VA  22801, USA

www.aliveansweringservice.com

Contact: Rob Hudelson, owner, at 800-355-2650 or Rob@aliveanswer.net

Services: Inbound

Multilingual: English, Spanish

Bilingual 24-hour telephone answering service


Commercial Telephone Exchange, Inc.

57 Cheney St

Reno, NV  89501, USA

www.ctei.com

Contact: Kent Steglich, sales, at 800-932-8032 or sales@ctei.net 

Services: Inbound

We are our clients business communications partner providing professional services for 39 years.


Direct Line Tele Response

2847 Shattuck Ave

Berkeley, CA  94705, USA

www.directlineinc.com

Contact: Greg Gottstein, communication consultant, at 888-365-2424, 510-843-3900, or gregg@directlineinc.com

Services: Inbound

Vertical Markets: Property Management, Medical, Legal, IT Support

Inbound telemarketing, messaging, and emergency dispatch after hours, overflow, or 24/7, with state of the art equipment (PInnacle), we help ensure our clients never miss a call. No offshore; all USA.


InSO International Call Center

1947 E Huntington Dr Ste B

Duarte, CA  91010, USA

www.inso.us

Contact: Suresh Dakshina, senior marketing manager, at 626-531-6080 or suresh@inso.us

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, French, Spanish, German

InSO provides performance-based call center services. You pay only if we perform.


ABC Communications

1920 W Princeton Ave # 20

Visalia, CA  93277, USA

www.abcmessagecenter.com

Contact: Ruth Griffis, sale rep, at 877-222-7704 or info@abcmessagecenter.com

Services: Inbound, Outbound, Email

Multilingual: English, Spanish

24/7 live answering service


Frantz Group

1245 Cheyenne Ave

Grafton, WI 53024, USA

www.thefrantzgroup.com

Contact: Ken Heun, senior manager business development, at 262-204-6021 or kdheun@thefrantzgroup.com

Services: Inbound, Outbound, Email, Text Chat

Founded in 1993, Frantz Group is an integrated direct marketing services company focused on serving the lead life cycle needs of high technology companies.


OnBrand24

100 Cummings Center

Beverly, MA  01915, USA

www.onbrand24.com

Contact: Rhonda Rohtstein, business development, at 781-639-4109 or info@onbrand24.com

Services: Inbound, Outbound, Email

OnBrand24 is a full-service, 24/7 domestic call center offering inbound order processing, customer service, outbound business-2-business, level one help desk support, and fulfillment.


Netegrity Consultants, LLC

168 CR-6

Phoenix, NY  13135, USA

www.netegrityconsultants.com

Contact: Scott Brennan, managing member, at 315-350-3663 or sbrennan@netegrityconsultants.com

Services: Inbound, Outbound, Email

Inbound technical support call center servicing ISP customers 24/7. All calls answered by US agents.


Hartley and Associates Answering Service

333 South E St

Santa Rosa, CA  95404, USA

www.hartley-associates.com

Contact: Mike Lucey, CEO, at 707-480-6796 or mlucey@hartley-associates.com

Services: Inbound, Outbound

Multilingual: English, Spanish

Our goal is to perform call center services at the highest level of business standards.


Wessan Interactive

3033 N 93rd St

Omaha, NE  68134, USA

www.wessan.com

Contact: Jeff Campbell, VP of sales, at 800-468-7800 x415 or jcampbell@wessan.com

Services: Email, Text Chat, IVR

Multilingual: English, Spanish

Wessan Interactive provides Interactive Voice Response (IVR) and web-related services.


AnswerCall

1901 E Allegheny Ave

Philadelphia, PA  19134, USA

http://answercall.web.officelive.com

Contact: Ethailia Mahammitte, owner, at 215-370-4451 or answercall@hotmail.com

Services: Inbound, Outbound, Email, Text Chat, IVR

AnswerCall is a 24/7 call center, specializing in customer service, answering service,  data-entry, telemarketing, sales, and infomercials.


Sound Telecom

1131 Poplar Pl St

Seattle, WA  98144, USA

www.sound-tele.com

Contact: Brian Gabriel, CCO, at 206-774-7800 or info@sound-tele.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, Mandarin, Japanese

Vertical Markets: Medical, Real Estate

Sound Telecom provides customized, cost-effective call center solutions.


Lead Source Call Center

11466 Deerfield Rd Ste C

Cincinnati, OH  45242, USA

www.leadsourcecallcenter.com

Contact: John DiMauro, managing partner, at 513-769-4379 or john@leadsourcecallcenter.com

Services: Inbound, Outbound, IVR

Multilingual: English, Spanish

Fully automated call center providing telesales, lead generation, appointment scheduling, and customer service.


Village Marketing Concepts

700 East Gate Drive

Mt Laurel, NJ  08054, USA

www.VillageMarketingConcepts.com

Contact: Tony Tomasello, director, at 800-941-9458 or ttomasello@village-capital.com

Services: Outbound

VMC is a creative fifty-seat call center focused on achieving the highest customer return on investment on every program.


American Telepartners

317 Riveredge Blvd

Cocoa, Fl  32922, USA

www.americantelepartners.com

Contact: Marci Davis, operations manager, at 888-600-2784 or mdavis@atp3.com

Services: Inbound, Outbound, Email, IVR

Full service call center in with over three decades of experience.


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