|
USA Teleservice Agencies
The
USA call centers in this listing go by various labels, such as Teleservice Agency,
Outsource Call Center, Telemessaging Company, Telemarketing Firms, BPO
(Business Processing Outsourcing), and Telephone Answering Service.
Regardless of what they call themselves, all provide various phone
answering and call processing services. They
can customize their services to meet your needs, providing overflow coverage,
after hours support, or complete 24-7 call center services.
 TeleMed
18 Beck St
Atlanta, GA
30318, USA
www.telemedinc.com
Contact: Steve Clover, VP sales and marketing, at 800-529-8010 or
steve@telemedinc.com
Services: Inbound
Vertical Markets: Medical
TeleMed is a leading provider of medical
answering service and advanced medical call processing solutions dedicated to
private practices, healthcare, university, and hospital systems.
 MAP
Communications Inc
840 Greenbrier Circle
Chesapeake,
VA 23320, USA
www.mapcallcenter.com
Contact:
Karen Oluwabusola, senior VP, at 800-955-9888 or kareno@mapcommunications.com
Services:
Inbound, Outbound, IVR
 Etech,
Inc
1903 Berry Dr
Nacogdoches, TX 75964, USA
www.etechinc.com
Contact: Jim Iyoob, vice
president at 936-559-2258 or jim.iyoob@etechinc.com
Services: Inbound,
Outbound, Email, Text Chat
Multilingual: English,
Spanish
Vertical Markets:
Telecommunications, Education, Retail, Finance
A Minority Owned
Business Enterprise (MBE) with over 2000 team members in seven centers,
Etech offers a trusted alliance focused on our customer’s priorities.
 Personalized Communications
205 E Center St
Duncanville, TX 75116, USA
www.per-com.com
Contact:
Stanley Gardner, president, at 214-361-6684 or
sgardner@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Outsource your full operations
while maintaining ownership of your clients: 24/7 live operators,
order-taking, inbound telemarketing services, Internet operator, and Web-enabled.
PhoneScreen
3232 N Elston Ave
Chicago, IL 60618, USA
www.phonescreen.com
Contact: Karen Johnson, business development, at
773-278-1567 or
karen@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and Web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
Advantage Answering Plus
3421 Empresa Ste C
San Luis Obispo, CA 93420, USA
www.advantage-plus.com
Contact: 800-549-8282 or
hello@advantage-plus.com
Services: Inbound
Advantage Answering Plus
serves a wide variety of business needs from assisting callers, taking messages,
and placing orders to providing emergency response and dispatching medical
emergencies.
Call Experts
1591 Savannah Hwy
Charleston, SC 29407, USA
www.callexperts.com
Contact: 800-374-0911 or
info@callexperts.com
Services: Inbound, Email, Text
Chat, IVR
Multilingual: English, Spanish
Call Experts is a
complete contact center for all of your voice and text messaging needs. We offer
custom applications, SMS servers, and extensive Web reporting.
ATS Call Centers, Inc., dba TeleRep
14 Wellham Ave
Glen Burnie, MD 21061, USA
www.telerep.com
Contact: Joe Simpkins, sales
and business development, at 800-638-2000 or
jsimpkins@telerep.com
Services: Inbound, Email
Multilingual: English, Spanish
Vertical Markets:
Pharmaceutical, Non-profits, Government Agencies
24-hour call center specializing in customer service and pharmaceutical
research and surveys. Experienced in media response and order entry.
Nurture Connect, Inc.
3434 E 7800 South #46
Salt Lake City, UT 84121, USA
www.NurtureConnect.com
Contact: Shana Duthie,
president, at 800-585-1093 or
info@nurtureconnect.com
Services: Inbound
Vertical Markets: Seniors,
Telecommunications
Inbound direct response
and high touch customer service specializing in senior focused product niches.
Highly flexible platform.
Charlton
222 W Washington Ave Ste 200
Madison, WI 53703, USA
www.tcgcorp.net
Contact: John Dragisic,
chairman, at 608-259-8004 or
jdragisic@tcgcorp.net
Services: Inbound, Outbound
Multilingual: English, Spanish
Vertical Markets:
Telecommunications, Publishing
Providing inbound and
outbound teleservices to firms nationwide since 1987.
Answer
Center America Inc
5532 N
Broadway
Chicago, IL
60640, USA
www.goacanow.com
Contact: Sales team
at 800-270-7030 or
sales@goacanow.com
Services: Inbound
Multilingual: English, Spanish
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: Mark Leidlein,
director of business development, at 248-583-8070 or
mleidlein@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
Consumer Goods (warranty sales and service)
Advanced Customer
Services is a full service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
Gateway Communications Services, Inc.
8070 Georgia Ave
Silver Spring, MD
20910, USA
www.gatewaycsi.com
Contact: Gilbert Smith,
president, at 866-976-7625 or
info@gatewaycsi.com
Services: Inbound,
Outbound, Email, Text Chat, IVR
Vertical Markets:
Telecommunications, Internet, Cable, VoIP
Gateway CSI provides Tier I and II advanced technical call center services.
Taction
251 Jefferson St
Waldoboro, ME 04572, USA
www.Taction.com
Contact: Randall McKee,
Sales Manager at 207-832-0800 or
sales@taction.net
Services: Inbound,
Outbound, Email
Taction is a contact center offering professional, positive telesales and
services to your customers - whether they're individuals or businesses.
Ameridial, Inc.
4535
Strausser St NW
North
Canton, OH 44720, USA
www.ameridial.com
Contact: Craig J. Vretas, director of business
development, at 866-775-4755 or
vretas@ameridial.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Ameridial
provides call center services and BPO.
1-800 We Answer
545 8th Ave Ste 401
New York, NY 10018, USA
www.efls.com
Contact: Robert Porter, president, at 212-868-1154 or rob@efls.com
Services: Inbound, Outbound, Email, Text Chat, IVR
39 year old state of the art answering
service and call center.
ARO - Call Center Solutions
3100 Broadway
Kansas City, MO 64111, USA
www.callcenteroptions.com
Contact: Joe Gearon, director of sales and marketing, at 866-587-8555 or
joseph.gearon@callcenteroptions.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Insurance, Healthcare,
Financial Services
Our business model is based on a
unique framework of a distributed workforce. Some call it virtual, others may
call it remote. We keep it simple and call it a work-at-home model.
Cal
Johnson's Message Center
15 Canty Ln
Fairview Heights, IL 62208, USA
www.caljohnson.com
Contact: Ben Campbell, director of sales, at 800-282-0070 or live@caljohnson.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Continuously providing service to clients of multiple industries for more than
50 years.
Convertec Corporation
1111 E Sherman Ave
Coeur D Alene, ID
83814, USA
www.convertecsolutions.com
Contact: Adam M. Johnson, CEO, at 888-745-4099 or
ajohnson@convertecsolutions.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Convertec is a provider of professional business services, from telemarketing
and inbound call center services and everything in between.
CRMI-Catalog Retail Marketing Int'l
5824 Bee Ridge Rd
Sarasota, Florida 34233, USA
www.crmi.cc
Contact: Graham Annett at 813-545-6425 or
gannett@crmi.cc
Services:
Inbound, Email, Text Chat
Specializes in providing contact center services to catalog companies.
Customer
Direct LLC
714 Spirit 40 Park Dr
Chesterfield, MO 63005, USA
www.customerdirect.com
Contact: Charlie Noonan, VP
sales &
marketing, at 800-332-3756 x134 or
cnoonan@customerdirect.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
A US-based call center focused on
building customer loyalty for our clients.
CustomerLink
1 E
1st St Ste 300
Duluth,
MN 55802, USA
www.customerlinkone.com
Contact:
Jane Fitzpatrick, at 800-722-2808 or
info@customerlinkone.com
Services: Inbound, Outbound
Vertical
Markets: Energy, Telecommunications, Publishing
Full-service outsourced call center specializing in customer service, inbound,
and outbound.
DFT
Priority
40 Temple St
Fredonia, NY 14063, USA
www.dftcommunications.com
Contact: Lisa Ludemann,
call center
manager, at 716-673-3063 or
lisal@dftel.com
Services: Inbound, Outbound, Email,
IVR
Offering inbound an outbound call solutions 24x7, demonstrating customer care
excellence.
GC
Services Limited Partnership
6330 Gulfton
Houston, TX 77081, USA
www.gcserv.com
Contact: Rich Allen at 713-777-4441 or
marketing.communications@gcserv.com
Services: Inbound, Outbound, Email, Text Chat, IVR
GC
Services is a national outsource provider specializing in
accounts receivable management, customer service, and quality monitoring
initiatives, since 1957.
InterMedi@
Marketing Solutions
204 Carter Dr
West Chester, PA 19382, USA
www.intermediamarketing.com
Contact: Andy Thompson, director, at 610-429-5130 or athompson@imminc.com
Services: Inbound, Outbound
Outsource call center capabilities with over 25 years experience providing
many industries with inbound customer care, outbound sales, and back office
services.
MPI
Outsourcing
116 Radio Circle
Mt. Kisco,
NY 10549, USA
www.mpioutsourcing.com
Contact:
Dick Penn, CEO, at 914-239-4310 or rpenn@mpioutsourcing.com
Services: Inbound, Outbound, Email, Text Chat,
IVR
MPI provides outsourced contact center services including B-to-B and
B-to-C, inbound, outbound and business processing (BPO).
Southwest
Call Center of LA Inc
629 Martin Luther King Hwy
Lake Charles, LA 70601, USA
www.southwestcallcenter.com
Contact: Celia Case, general manager, at 337-310-2435
or
ccase@southwestcallcenter.com
Services: Inbound
Service is custom designed for each
business according to clients' requirements.
Tele Resources Inc
1203 London Rd
Duluth,
MN 55802, USA
www.teleresources.net
Contact: Mark Swanson, director
of business development: 888-698-8787 x114 or
mark.swanson@teleresources.net
Services: Outbound
Tele Resources is an outbound-only call center with a focus on telesales or
lead generation.
Telecom Inc
1000 Broadway, Ste 320
Oakland, CA 94607, USA
www.telecominc.com
Contact: Jonathan Martin, president, at 415-243-3131 or contact@telecominc.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
Multilingual: Spanish, Chinese,
Tagalog
Telecom, Inc. is a provider of
outsourced contact center solutions.
Specialty
Answering Service
800 N Henderson Rd Ste 200
King of Prussia,
PA 19406, USA
www.specialtyansweringservice.net
Contact:
Todd Cardin, sales director, at 888-532-4794 or info@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish
Frontline Call Center
434 Prune Alley
Eastsound, WA 98245, USA
www.frontlinecallcenter.biz
Contact: Jill Blankenship, owner, at 360-376-6996 or
jill@frontlinecallcenter.biz.
Services: Inbound, Email, Text Chat, IVR
24/7 Inbound
Call Center with professional and mature staff that specializes in Tier 1-2
technical support, order processing, and customized customer services.
Associated Call Centers
1723 Woodbourne Rd Ste B-130
Levittown, PA 19057, USA
www.inboundacc.com
Contact: Dennis O'Hara, president, 800-610-5262 or
dohara@inboundacc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
We have been managing inbound and outbound campaigns for over 15 years.
We can support your program with additional agents or work set up a large
network.
Answer United
341 W Lovell
Kalamazoo, MI 49007, USA
www.answerunited.com
Contact: Scott Gignac, sales
and marketing manager, at 800-937-5900 or
sales@answerunited.com
Services: Inbound, Email, Text, Chat
Answer United has been a leader in the telephone answering and call center industry for
over 40 years. We provide old fashion service through modern technology
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
Maximum Communications Inc
117 Williams St
Cincinnati, OH 45215, USA
www.maximumcallcenter.com
Contact: Mark Slatter, VP operations, at 800-589-6299 or
mslatter@maximumcallcenter.com
Services: Inbound, Outbound, Email, IVR
Provides customer service functions, data/web entry, remote receptionist,
call escalation/dispatching, and appointment scheduling/confirmation.
Time Communications
4444 Centerville Rd # 245
White Bear Lake, MN 55127, USA
www.TimeCommunications.biz
Contact: Trisha Stenberg,
president,
at 651-229-3530 or
tstenberg@timecommunications.biz
Services: Inbound, Email, Text Chat
Time Communications has been
providing inbound call center services since 1972. We provide answering service,
customer service, survey response, and technical support.
MarketMakers Group, Inc.
687 W Lancaster Ave
Wayne, PA 19087, USA
www.marketmakers.com
Contact: Robert G. Lail, president, at 877-567-8990 or
rlail@marketmakers.com
Services: Outbound
Vertical Markets: financial, chemical, manufacturing,
MarketMakers
specializes in B2B market research, sales lead generation, and telemarketing
programs for technically complex and high-end products and services.
Ver-A-Fast Corporation
20545 Center Ridge Rd Ste 300
Rocky River, OH 44116, USA
www.verafast.com
Contact: Bob Bensman, president, at 800-327-8463 or
bbensman@verafast.com
Services: Inbound, Outbound, IVR
Vertical Markets: Newspaper, Yellow Page Directory
Thirty-three year company utilizing 100% U.S. calling staff for soft
verification, lead generation, research studies, and sales calls. Business and
residential data specialists.
Synergy
Solutions Inc
16435 N Scottsdale
Rd Ste 130
Scottsdale, AZ
85254, USA
www.synergysolutionsinc.com
Contact: Lori Fentem,
president, at 602-296-1601 or
llfentem@callsynergy.com
Services: Inbound, Outbound,
Text Chat, IVR
Multilingual: English, Spanish,
French
Vertical Markets: Financial
Services, Healthcare/Insurance, Telecommunications
Synergy Solutions offers inbound and outbound
live agent call center solutions from seven U.S. facilities.
DirecTel
6600 France Ave S Ste 620
Minneapolis, MN 55435, USA
www.calldirectel.com
Contact: Rosann Fischer, telephone consultant, at
952-924-2400 or
rfischer@calldirectel.com.
Services: Inbound, Outbound, Email
DirecTel is a phone reception company.
Outreach Communications
2801 Glenda
Ft Worth, TX, 76117, USA
www.outreachcom.com
Contact: B. Darrell Alsup, vice president sales, at 817-288-7272 or
dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Cable, Utility
150 seat Inbound/Outbound Customer care center with experience in sales,
collections, and CRM; all calls done from Ft Worth office.
CallStreamz
530 E Hunt Hwy Ste 103-216
Queen Creek, AZ 85243, USA
www.callstreamz.com
Contact: Kevin Hulen, business development, at 480-639-5943 or
kevin@callstreamz.com
Services: Inbound, Outbound, Email, Text Chat
Providing all types of customer contact.
A Live Answer, Inc
PO Box
2066
Harrisonburg, VA 22801, USA
www.aliveansweringservice.com
Contact: Rob Hudelson, owner, at 800-355-2650 or
Rob@aliveanswer.net
Services: Inbound
Multilingual: English, Spanish
Bilingual 24-hour telephone answering service
Commercial Telephone Exchange, Inc.
57 Cheney St
Reno, NV 89501, USA
www.ctei.com
Contact: Kent Steglich, sales, at 800-932-8032 or
sales@ctei.net
Services: Inbound
We are our clients business communications partner providing professional
services for 39 years.
Direct Line Tele Response
2847 Shattuck Ave
Berkeley, CA 94705, USA
www.directlineinc.com
Contact: Greg Gottstein, communication consultant, at 888-365-2424, 510-843-3900, or
gregg@directlineinc.com
Services: Inbound
Vertical Markets: Property Management, Medical, Legal, IT Support
Inbound telemarketing, messaging, and emergency dispatch after hours,
overflow, or 24/7, with state of the art equipment (PInnacle), we help ensure
our clients never miss a call. No offshore; all USA.
InSO International Call Center
1947 E Huntington Dr Ste B
Duarte, CA 91010, USA
www.inso.us
Contact: Suresh Dakshina, senior marketing manager, at 626-531-6080 or
suresh@inso.us
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, French, Spanish, German
InSO provides performance-based call center services. You pay only if we
perform.
ABC Communications
1920 W Princeton Ave # 20
Visalia, CA 93277, USA
www.abcmessagecenter.com
Contact: Ruth Griffis, sale rep, at 877-222-7704 or
info@abcmessagecenter.com
Services: Inbound, Outbound, Email
Multilingual: English, Spanish
24/7 live answering service
Frantz Group
1245 Cheyenne Ave
Grafton, WI 53024, USA
www.thefrantzgroup.com
Contact: Ken Heun, senior manager business development, at 262-204-6021 or
kdheun@thefrantzgroup.com
Services:
Inbound, Outbound, Email, Text Chat
Founded
in 1993, Frantz Group is an integrated direct marketing services company
focused on serving the lead life cycle needs of high technology companies.
OnBrand24
100 Cummings Center
Beverly, MA 01915, USA
www.onbrand24.com
Contact: Rhonda Rohtstein, business development, at 781-639-4109 or
info@onbrand24.com
Services: Inbound, Outbound, Email
OnBrand24 is a full-service, 24/7 domestic call
center offering inbound order processing, customer service, outbound
business-2-business, level one help desk support, and fulfillment.
Netegrity Consultants, LLC
168 CR-6
Phoenix, NY
13135, USA
www.netegrityconsultants.com
Contact: Scott Brennan,
managing member, at 315-350-3663 or
sbrennan@netegrityconsultants.com
Services: Inbound, Outbound,
Email
Inbound technical support
call center servicing ISP customers 24/7. All calls answered by US agents.
Hartley and Associates Answering Service
333 South E St
Santa Rosa, CA 95404, USA
www.hartley-associates.com
Contact: Mike Lucey, CEO, at
707-480-6796 or
mlucey@hartley-associates.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Our goal is to perform call center services at the highest level of
business standards.
Wessan Interactive
3033 N 93rd St
Omaha, NE 68134, USA
www.wessan.com
Contact: Jeff Campbell, VP of
sales, at 800-468-7800 x415 or
jcampbell@wessan.com
Services: Email, Text Chat, IVR
Multilingual: English, Spanish
Wessan Interactive provides
Interactive Voice Response (IVR) and web-related services.
AnswerCall
1901 E Allegheny Ave
Philadelphia, PA 19134, USA
http://answercall.web.officelive.com
Contact: Ethailia Mahammitte,
owner, at 215-370-4451 or
answercall@hotmail.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
AnswerCall
is a 24/7 call center, specializing in customer service, answering service,
data-entry, telemarketing, sales, and infomercials.
Sound Telecom
1131 Poplar Pl
St
Seattle, WA 98144, USA
www.sound-tele.com
Contact: Brian Gabriel, CCO, at
206-774-7800 or
info@sound-tele.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish,
Mandarin, Japanese
Vertical Markets: Medical, Real
Estate
Sound Telecom provides
customized, cost-effective call center solutions.
Lead Source Call Center
11466 Deerfield Rd
Ste C
Cincinnati, OH 45242, USA
www.leadsourcecallcenter.com
Contact: John DiMauro, managing
partner, at 513-769-4379 or
john@leadsourcecallcenter.com
Services: Inbound, Outbound,
IVR
Multilingual: English,
Spanish
Fully
automated call center providing telesales, lead
generation, appointment scheduling, and customer service.
Village Marketing Concepts
700 East Gate Drive
Mt Laurel, NJ
08054, USA
www.VillageMarketingConcepts.com
Contact: Tony Tomasello,
director, at 800-941-9458 or
ttomasello@village-capital.com
Services: Outbound
VMC is a creative fifty-seat call center focused on achieving the highest
customer return on investment on every program.
American Telepartners
317 Riveredge Blvd
Cocoa, Fl 32922, USA
www.americantelepartners.com
Contact: Marci Davis,
operations manager, at 888-600-2784 or
mdavis@atp3.com
Services: Inbound, Outbound,
Email, IVR
Full service call center in with over three decades of experience.
For
your teleservice agency or outsourcing call center to be included in Connections
Magazine's
next listing and be added to this website, please
signup
today!
|
