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USA Teleservice Agencies
The
USA call centers in this listing go by various labels, such as Teleservice Agency,
Outsource Call Center, Telemessaging Company, Telemarketing Firms, BPO
(Business Processing Outsourcing), and Telephone Answering Service.
Regardless of what they call themselves, all provide various phone
answering and call processing services. They
can customize their services to meet your needs, providing overflow coverage,
after hours support, or complete 24-7 call center services.
 TeleMed
18 Beck St
Atlanta, GA
30318, USA
www.telemedinc.com
Contact: Steve Clover, VP sales and marketing, at 800-529-8010.
Services: Inbound
Vertical Markets: Medical
TeleMed is a leading provider of medical
answering service and advanced medical call processing solutions dedicated to
private practices, healthcare, university, and hospital systems.
 MAP
Communications Inc
840 Greenbrier Circle
Chesapeake,
VA 23320, USA
www.mapcommunications.com
Contact:
Karen Oluwabusola, senior VP, at 800-955-9888 or kareno@mapcommunications.com
Services:
Inbound, Outbound, IVR
 1-800 We Answer
545 8th Ave Ste 401
New York, NY 10018, USA
www.efls.com
Contact: Robert Porter, president, at 212-868-1154 or
rob@weanswer.com
Forty years and growing; state-of-the-art answering
service and complete telephone outsourcing solutions.
 Etech,
Inc
1903 Berry Dr
Nacogdoches, TX 75964, USA
www.etechtexas.com
Contact: Jim Iyoob, vice
president at 936-559-2258 or jim.iyoob@etechinc.com
Services: Inbound,
Outbound, Email, Text Chat
Multilingual: English,
Spanish
Vertical Markets:
Telecommunications, Education, Retail, Finance
Etech is a leading provider of intelligent sales and service solutions
utilizing inbound and outbound voice and Web chat.
 Ameridial, Inc.
4535
Strausser St NW
North
Canton, OH 44720, USA
www.ameridial.com
Contact: Craig J. Vretas, director of business
development, at 866-775-4755 or
vretas@ameridial.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Ameridial
provides call center services and BPO.
 Personalized Communications
205 E Center St
Duncanville, TX 75116, USA
www.callcenteragency.com
Contact:
Stanley Gardner, president, at 800-850-7099 or
sgardner@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Outsource your full operations
while maintaining ownership of your clients: 24/7 live operators,
order-taking, inbound telemarketing services, Internet operator, and Web-enabled.
 Call Experts
1591 Savannah Hwy
Charleston, SC 29407, USA
www.callexperts.com
Contact: 800-374-0911 or
info@callexperts.com
Services: Inbound, Email, Text
Chat, IVR
Multilingual: English, Spanish
Call Experts is a
complete contact center for all of your voice and text messaging needs. They offer
custom applications, SMS servers, and extensive Web reporting.
 Specialty
Answering Service
800 N Henderson Rd Ste 200
King of Prussia,
PA 19406, USA
www.specialtyansweringservice.net
Contact: Nicolas D'Alleva, business owner, at
888-532-4794 or
ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish
Specialty is a professional
inbound
call center including order processing, appointment
setting services, inbound and outbound telemarketing, survey response, and
outsourced customer service.
Investigator Support Services
1320 N. Milwaukee Ave.
Chicago, IL 60622, USA
www.researchsite.net/callcenter
Contact:
Karen Bork, operations manager, at 773-278-1567
or
k.bork@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
speaking agents; live
translations in 150 languages
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and Web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
Xturion
9420 Topanga Canyon Blvd Ste 207
Chatsworth, CA 91311, USA
www.xturion.com
Contact: Shree Ramadas,
president, at 818-305-6402 or
shree@xturion.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets:
Banking/Mortgage, Health/Insurance
Xturion provides quality services at competitive prices from call centers in
India ranging from boutique call center with 25 seats to large operation over
2500 seats.
Advantage Answering Plus
3421 Empresa Ste C
San Luis Obispo, CA 93420, USA
www.advantage-plus.com
Contact: 800-549-8282 or
hello@advantage-plus.com
Services: Inbound
"Dedicated to contributing to our clients’ success while
providing a rich and fulfilling telephone experience."
ATS Call Centers, Inc., dba TeleRep
14 Wellham Ave
Glen Burnie, MD 21061, USA
www.telerep.com
Contact: Joe Simpkins, sales
and business development, at 800-638-2000 or
jsimpkins@telerep.com
Services: Inbound, Email
Multilingual: English, Spanish
Vertical Markets:
Pharmaceutical, Non-profits, Government Agencies
24-hour call center specializing in customer service and pharmaceutical
research and surveys. Experienced in media response and order entry.
Nurture Connect, Inc.
3434 E 7800 South #46
Salt Lake City, UT 84121, USA
www.NurtureConnect.com
Contact: Shana Duthie,
president, at 800-585-1093 or
info@nurtureconnect.com
Services: Inbound
Vertical Markets: Seniors,
Telecommunications
Inbound direct response
and high touch customer service specializing in senior focused product niches.
Highly flexible platform.
Answer
Center America Inc
5532 N
Broadway
Chicago, IL
60640, USA
www.goacanow.com
Contact: Sales team
at 800-270-7030 or
sales@goacanow.com
Services: Inbound
Multilingual: English, Spanish
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: Mark Leidlein,
director of business development, at 248-583-8070 or
mleidlein@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
Consumer Goods (warranty sales and service)
Advanced Customer
Services is a full service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
Gateway Communications Services, Inc.
8070 Georgia Ave
Silver Spring, MD 20910, USA
www.gatewaycsi.com
Contact: Gilbert Smith,
president, at 866-976-7625 or
info@gatewaycsi.com
Services: Inbound,
Outbound, Email, Text Chat, IVR
Vertical Markets:
Telecommunications, Internet, Cable, VoIP
Gateway CSI provides Tier I and II advanced technical call center services.
Taction
251 Jefferson St
Waldoboro, ME 04572, USA
www.Taction.com
Contact: Randall McKee,
Sales Manager at 207-832-0800 or
sales@taction.net
Services: Inbound,
Outbound, Email
Taction is a contact center offering professional, positive telesales and
services to your customers - whether they're individuals or businesses.
Listen Up Espanol
50 Monument Sq
Portland, ME 04101, USA
www.ListenUpEspanol.com
Contact: Randall Anderson, SVP
Sales, at 207-774-1425 or
Randall@ListenUpEspanol.com
Services: Inbound
Language: Spanish
Listen Up Espanol's core purpose is to
provide awesomeness!
ORC ProTel, LLC
17233 Continental Dr
Lansing, IL 60438, USA
www.orcprotel.com
Contact: Joan Mullen,
vice president, special projects and industry relations, at 916-683-8153 or
joan.mullen@orcprotel.com
Services: Inbound,
Outbound, Email, IVR
Vertical Markets:
Financial, Insurance, Cable
ORC
ProTel has been in business continually since 1980, providing services in a
blended environment; they are vertically structured instead of having a pod
environment.
Telegraz Group LLC
4329 Woodman Ave #4
Sherman Oaks, CA 91423,
USA
www.telegraz.us
Contact: Arman Grigoryan,
president, at 818-770-2777 or
arman@telegraz.us
Services: Inbound,
Outbound, Email, Text Chat, IVR
Multilingual: English,
Armenian, Russian, Spanish
Telegraz Group is an
inbound and outbound contact center
RDI
Marketing Services Inc.
4350
Glendale-Milford Rd Ste 250
Cincinnati,
OH 45242, USA
www.rdioutsourcing.com
Contact:
Scott Monahan, director, at 513-607-5363 or
smonahan@rdimarketing.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical
Markets: Financial, Telecommunications, Insurance, Technology, Consumer
RDI provides call center and administrative
services and market research.
Synergy
Solutions, Inc.
20235 N Cave Creek Rd. #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com
Contact: Shannon Hays,
business development director, at
607-584-0216 or
smhays@callsynergy.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Financial
Services, Healthcare/Insurance, Telecommunications, Retail/E-Commerce,
Cable
Synergy Solutions is a premier provider of outsourced customer interaction
solutions in English and Spanish delivered from six US contact centers and
Synergy HomeZone, our Work@Home solution
Global Response
777 S State Rd 7
Margate, FL
33068, USA
www.globalresponse.com
Contact: Steve
Majeski, VP of sales, at 800-537-8000 or
sales@globalresponse.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual:
English, Spanish, French
Global
Response is a family-owned company offering inbound and outbound multichannel
contact centers (voice, email, chat, social media), BPO, and order fulfillment.
Solix, Inc.
30
Lanidex Plaza West
Parsippany, NJ 07054, USA
www.solixinc.com
Contact: Steve Peralta, COO - care division, at 217-639-1101 or
steve.peralta@solixinc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Telecommunications, Utilities, Healthcare
Solix’s suite of customer care solutions include automated inbound and outbound
call services, live agent teleservices, click-to-chat, and product/service
fulfillment.
Cal
Johnson's Message Center
15 Canty Ln
Fairview Heights, IL 62208, USA
www.caljohnson.com
Contact: Ben Campbell, director of sales, at 800-282-0070 or live@caljohnson.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Continuously providing service to clients of multiple industries for more than
50 years.
CustomerLink
1 E
1st St Ste 300
Duluth,
MN 55802, USA
www.customerlinkone.com
Contact:
Jane Fitzpatrick, at 800-722-2808 or
info@customerlinkone.com
Services: Inbound, Outbound, IVR
Vertical Markets: Energy,
Utilities
Full-service outsourced
call center specializing in inbound and outbound customer service and sales.
DFT
Priority
40 Temple St
Fredonia, NY 14063, USA
www.dftcommunications.com
Contact: Lisa Ludemann,
call center
manager, at 716-673-3063 or
lisal@dftel.com
Services: Inbound, Outbound, Email,
IVR
Offering inbound and outbound call solutions 24/7, demonstrating customer care
excellence.
GC
Services Limited Partnership
6330 Gulfton
Houston, TX 77081, USA
www.gcserv.com
Contact: Rich Allen at 713-777-4441 or
marketing.communications@gcserv.com
Services: Inbound, Outbound, Email, Text Chat, IVR
GC
Services is a national outsource provider specializing in
accounts receivable management, customer service, and quality monitoring
initiatives, since 1957.
InterMedi@
Marketing Solutions
204 Carter Dr
West Chester, PA 19382, USA
www.intermediamarketing.com
Contact: Andy Thompson, director, at 610-429-5130 or athompson@imminc.com
Services: Inbound, Outbound
Outsource call center capabilities with over 25 years experience providing
many industries with inbound customer care, outbound sales, and back office
services.
Southwest
Call Center of LA Inc
629 Martin Luther King Hwy
Lake Charles, LA, 70601
www.southwestcallcenter.com
Contact: Celia Case, general manager, at 337-310-2435
or
ccase@southwestcallcenter.com
Services: Inbound
Service is custom designed for each
business according to clients' requirements.
Frontline Call Center
434 Prune Alley
Eastsound, WA 98245, USA
www.frontlinecallcenter.biz
Contact: Jill Blankenship, owner, at 360-376-6996 or
jill@frontlinecallcenter.biz.
Services: Inbound, Email, Text Chat, IVR
24/7 Inbound
Call Center with professional and mature staff that specializes in Tier 1-2
technical support, order processing, and customized customer services.
Associated Call Centers
805 N Wilson Ave Ste 103
Bristol, PA 19007, USA
www.inboundacc.com
Contact: Dennis O'Hara, president, 800-610-5262 or
dohara@inboundacc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
We have been managing inbound and outbound campaigns for over fifteen years.
We can support your program with additional agents or work set up a large
network.
Answer United
341 W Lovell
Kalamazoo, MI 49007, USA
www.answerunited.com
Contact: Scott Gignac, sales
and marketing manager, at 800-937-5900 or
sales@answerunited.com
Services: Inbound, Email, Text, Chat
Answer United has been a leader in the telephone answering and call center industry for
over 40 years. We provide old fashion service through modern technology
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
Maximum Communications Inc
117 Williams St
Cincinnati, OH 45215, USA
www.maximumcallcenter.com
Contact: Mark Slatter, VP operations, at 800-589-6299 or
mslatter@maximumcallcenter.com
Services: Inbound, Outbound, Email, IVR
Provides customer service functions, data/web entry, remote receptionist,
call escalation/dispatching, and appointment scheduling/confirmation.
Ver-A-Fast Corporation
20545 Center Ridge Rd Ste 300
Rocky River, OH 44116, USA
www.verafast.com
Contact: Bob Bensman, president, at 800-327-8463 or
bbensman@verafast.com
Services: Inbound, Outbound, IVR
Vertical Markets: Newspaper, Yellow Page Directory
Thirty-five year company utilizing 100% U.S. calling staff for soft
verification, lead generation, research studies, and sales calls. Business and
residential data specialists.
Procall - Professional Call Solutions Inc
2250 NW 114th Ave SDQ311 - Unit 1A
Miami, FL 33172,
USA
www.procall.com
Contact: Al
Cuccinelli, VP of sales, at 866-909-5151 or
al@procall.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Procall has provided multi-national outsourcing since 1997. With call centers
in the Dominican Republic, Miami, Panama, Colombia, and the Philippines, Procall
supports over 12 languages and helps clients improve company operationally with
greater efficiency, better customer service, improved technology, streamlined
processes, and lower costs.
Outreach Communications
2801 Glenda
Ft Worth, TX, 76117, USA
www.outreachcom.com
Contact: B. Darrell Alsup, president, at 817-288-7272 or
dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Cable, Utility
150 seat inbound/outbound customer care center with experience in sales,
collections, and CRM; all calls done from Ft Worth office.
A Live Answer, Inc
PO Box
2066
Harrisonburg, VA 22801, USA
www.aliveansweringservice.com
Contact: Rob Hudelson, owner, at 800-355-2650 or
Rob@aliveanswer.net
Services: Inbound
Multilingual: English, Spanish
Bilingual 24/7 telephone answering service
ABC Communications
1920 W Princeton Ave # 20
Visalia, CA 93277, USA
www.abcmessagecenter.com
Contact: Ruth Griffis, sale rep, at 877-222-7704 or
info@abcmessagecenter.com
Services: Inbound, Outbound, Email
Multilingual: English, Spanish
24/7 live answering service
Frantz Group
1245 Cheyenne Ave
Grafton, WI 53024, USA
www.thefrantzgroup.com
Contact: Ken Heun, senior manager business development, at 262-204-6021 or
kdheun@thefrantzgroup.com
Services:
Inbound, Outbound, Email, Text Chat
Founded
in 1993, Frantz Group is an integrated direct marketing services company
focused on serving the lead life cycle needs of high technology companies.
Netegrity Consultants, LLC
6700 Old Collamer
Rd Ste 110
East Syracuse, NY
13057, USA
www.netegrityconsultants.com
Contact: Scott Brennan,
managing member, at 315-350-3663 or
sbrennan@netegrityconsultants.com
Services: Inbound, Outbound,
Email
Inbound technical support
call center servicing ISP customers 24/7. All calls answered by US agents.
Lead Source Call Center
3251 Highland Ave Ste 100
Cincinnati, OH 45213, USA
www.leadsourcecallcenter.com
Contact: John DiMauro,
Managing Partner, at 513-769-4379 or
john@leadsourcecallcenter.com
Services: Inbound, Outbound,
IVR
Multilingual: English and
Spanish
24/7 live agent domestic
call center providing inbound and outbound call center services including
telesales, sales lead generation, remote receptionist, appointment scheduling,
customer service, product support, and direct response sales, product support
and order processing.
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