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Teleservice Agencies Offering
Text Chat
The
contact centers in this listing offer text chat services. In
partnership with these contact centers, you can add chat capabilities on
your website and they will handle all the communication on your behalf.
 Etech,
Inc
1903 Berry Dr
Nacogdoches, TX 75964, USA
www.etechtexas.com
Contact: Jim Iyoob, vice
president at 936-559-2258 or jim.iyoob@etechinc.com
Services: Inbound,
Outbound, Email, Text Chat
Multilingual: English,
Spanish
Vertical Markets:
Telecommunications, Education, Retail, Finance
Etech is a leading provider of intelligent sales and service solutions
utilizing inbound and outbound voice and Web chat.
 Call Experts
1591 Savannah Hwy
Charleston, SC 29407, USA
www.callexperts.com
Contact: 800-374-0911 or
info@callexperts.com
Services: Inbound, Email, Text
Chat, IVR
Multilingual: English, Spanish
Call Experts is a
complete contact center for all of your voice and text messaging needs. They offer
custom applications, SMS servers, and extensive Web reporting.
 Ameridial, Inc.
4535
Strausser St NW
North
Canton, OH 44720, USA
www.ameridial.com
Contact: Craig J. Vretas, director of business
development, at 866-775-4755 or
vretas@ameridial.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Ameridial
provides call center services and BPO.
 Specialty
Answering Service
800 N Henderson Rd Ste 200
King of Prussia,
PA 19406, USA
www.specialtyansweringservice.net
Contact: Nicolas D'Alleva, business owner, at
888-532-4794 or
ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish
Specialty is a professional
inbound
call center including order processing, appointment
setting services, inbound and outbound telemarketing, survey response, and
outsourced customer service.
Investigator Support Services
1320 N. Milwaukee Ave.
Chicago, IL 60622, USA
www.researchsite.net/callcenter
Contact:
Karen Bork, operations manager, at 773-278-1567
or
k.bork@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
speaking agents; live
translations in 150 languages
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and Web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
Xturion
9420 Topanga Canyon Blvd Ste 207
Chatsworth, CA 91311, USA
www.xturion.com
Contact: Shree Ramadas,
president, at 818-305-6402 or
shree@xturion.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets:
Banking/Mortgage, Health/Insurance
Xturion provides quality services at competitive prices from call centers in
India ranging from boutique call center with 25 seats to large operation over
2500 seats.
Contact Bridge Inc
Suite 213, 7161, 121st Street
Surrey, BC, Canada, V3W1G8
www.contactbridge.com
Contact: Bobby Grover, director
of business development, at 604-537-9599 or
bobbygrover@contactbridge.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets: Collections,
Travel, Timeshare
Contact Bridge offers
call center and telemarketing services in BPO, increasing sales by delivering excellent quality, customer satisfaction, and revenue
generation.
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: Mark Leidlein,
director of business development, at 248-583-8070 or
mleidlein@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
Consumer Goods (warranty sales and service)
Advanced Customer
Services is a full service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
Gateway Communications Services, Inc.
8070 Georgia Ave
Silver Spring, MD 20910, USA
www.gatewaycsi.com
Contact: Gilbert Smith,
president, at 866-976-7625 or
info@gatewaycsi.com
Services: Inbound,
Outbound, Email, Text Chat, IVR
Vertical Markets:
Telecommunications, Internet, Cable, VoIP
Gateway CSI provides Tier I and II advanced technical call center services.
Telegraz Group LLC
4329 Woodman Ave #4
Sherman Oaks, CA 91423,
USA
www.telegraz.us
Contact: Arman Grigoryan,
president, at 818-770-2777 or
arman@telegraz.us
Services: Inbound,
Outbound, Email, Text Chat, IVR
Multilingual: English,
Armenian, Russian, Spanish
Telegraz Group is an
inbound and outbound contact center
RDI
Marketing Services Inc.
4350
Glendale-Milford Rd Ste 250
Cincinnati,
OH 45242, USA
www.rdioutsourcing.com
Contact:
Scott Monahan, director, at 513-607-5363 or
smonahan@rdimarketing.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical
Markets: Financial, Telecommunications, Insurance, Technology, Consumer
RDI provides call center and administrative
services and market research.
Synergy
Solutions, Inc.
20235 N Cave Creek Rd. #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com
Contact: Shannon Hays,
business development director, at
607-584-0216 or
smhays@callsynergy.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Financial
Services, Healthcare/Insurance, Telecommunications, Retail/E-Commerce,
Cable
Synergy Solutions is a premier provider of outsourced customer interaction
solutions in English and Spanish delivered from six US contact centers and
Synergy HomeZone, our Work@Home solution
Global Response
777 S State Rd 7
Margate, FL
33068, USA
www.globalresponse.com
Contact: Steve
Majeski, VP of sales, at 800-537-8000 or
sales@globalresponse.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual:
English, Spanish, French
Global
Response is a family-owned company offering inbound and outbound multichannel
contact centers (voice, email, chat, social media), BPO, and order fulfillment.
Solix, Inc.
30
Lanidex Plaza West
Parsippany, NJ 07054, USA
www.solixinc.com
Contact: Steve Peralta, COO - care division, at 217-639-1101 or
steve.peralta@solixinc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Telecommunications, Utilities, Healthcare
Solix’s suite of customer care solutions include automated inbound and outbound
call services, live agent teleservices, click-to-chat, and product/service
fulfillment.
WW-Outsourcing International Services, Inc
2810 E Robinson St
Orlando, FL 32803, USA / Philippines
Contact: Doris Primcierio, president, at 800-785-4766 or
doris@ww-oisi.com
Services: Inbound, Outbound, Email, Text Chat
Provides agents for bureaus with almost any type of equipment.
Cal
Johnson's Message Center
15 Canty Ln
Fairview Heights, IL 62208, USA
www.caljohnson.com
Contact: Ben Campbell, director of sales, at 800-282-0070 or live@caljohnson.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Continuously providing service to clients of multiple industries for more than
50 years.
Callzilla, LLC
1150 NW 72nd Ave Ste 260
Miami, FL 33126, USA
www.callzilla.net
Contact:
Neal Topf, president, at
305-503-9069 or
ntopf@callzilla.net
Services: Inbound, Outbound, Email, Text Chat, IVR
Language: Spanish
Callzilla is a Spanish only nearshore contact center solutions provider
to US and European companies.
Extend
Communications Inc.
49 Charlotte St
Brantford, ON N3T 2W4, Canada
www.extendcomm.com
Contact: Scott Lyons, president, at 800-265-9975 or
info@extendcomm.com
Services: Inbound, Email, Text Chat, IVR
With three inbound call centers in Ontario,
Extend serves clients across Canada and the U.S. with dedicated and overflow
programs.
GC
Services Limited Partnership
6330 Gulfton
Houston, TX 77081, USA
www.gcserv.com
Contact: Rich Allen at 713-777-4441 or
marketing.communications@gcserv.com
Services: Inbound, Outbound, Email, Text Chat, IVR
GC
Services is a national outsource provider specializing in
accounts receivable management, customer service, and quality monitoring
initiatives, since 1957.
PDL Contact Centres Ltd
2420 42nd Ave NE
Calgary, AB, T2E 7T6, Canada
www.pdlcc.com
Contact: Desiree Bombenon at
desiree.bombenon@pdlcc.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French
PDL, a multi-award winning contact center that designs programs customized
for clients’ requirements.
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
Frontline Call Center
434 Prune Alley
Eastsound, WA 98245, USA
www.frontlinecallcenter.biz
Contact: Jill Blankenship, owner, at 360-376-6996 or
jill@frontlinecallcenter.biz.
Services: Inbound, Email, Text Chat, IVR
24/7 Inbound
Call Center with professional and mature staff that specializes in Tier 1-2
technical support, order processing, and customized customer services.
Associated Call Centers
805 N Wilson Ave Ste 103
Bristol, PA 19007, USA
www.inboundacc.com
Contact: Dennis O'Hara, president, 800-610-5262 or
dohara@inboundacc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
We have been managing inbound and outbound campaigns for over fifteen years.
We can support your program with additional agents or work set up a large
network.
Answer United
341 W Lovell
Kalamazoo, MI 49007, USA
www.answerunited.com
Contact: Scott Gignac, sales
and marketing manager, at 800-937-5900 or
sales@answerunited.com
Services: Inbound, Email, Text, Chat
Answer United has been a leader in the telephone answering and call center industry for
over 40 years. We provide old fashion service through modern technology
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
Procall - Professional Call Solutions Inc
2250 NW 114th Ave SDQ311 - Unit 1A
Miami, FL 33172,
USA
www.procall.com
Contact: Al
Cuccinelli, VP of sales, at 866-909-5151 or
al@procall.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Procall has provided multi-national outsourcing since 1997. With call centers
in the Dominican Republic, Miami, Panama, Colombia, and the Philippines, Procall
supports over 12 languages and helps clients improve company operationally with
greater efficiency, better customer service, improved technology, streamlined
processes, and lower costs.
Outreach Communications
2801 Glenda
Ft Worth, TX, 76117, USA
www.outreachcom.com
Contact: B. Darrell Alsup, president, at 817-288-7272 or
dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Cable, Utility
150 seat inbound/outbound customer care center with experience in sales,
collections, and CRM; all calls done from Ft Worth office.
ChoiceConnex
Plot 61, Raheja Arcade, Sector 11, CBD Belapur
Navi Mumbai, Maharashtra, 400614,
India
www.choiceconnex.com
Contact: Sriram Iyengar, USA country head, at 727-571-3302 or
si@choiceconnex.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Finance, Travel, Satellite
We are an ISO certified international contact center providing all
teleservices to clients in the USA, UK, Australia, and New Zealand.
Costa Rica's Call Center
11010 NW 30th St
Miami, FL 33122, USA
www.costaricascallcenter.com
Contact: Richard Blank, CEO, at 888-271-6750 or
ceo@costaricascallcenter.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Costa Rica's Call Center is a BPO outsourcing
company offering key telemarketing services to small and medium sized
businesses.
Frantz Group
1245 Cheyenne Ave
Grafton, WI 53024, USA
www.thefrantzgroup.com
Contact: Ken Heun, senior manager business development, at 262-204-6021 or
kdheun@thefrantzgroup.com
Services:
Inbound, Outbound, Email, Text Chat
Founded
in 1993, Frantz Group is an integrated direct marketing services company
focused on serving the lead life cycle needs of high technology companies.
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