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Teleservice Agencies
The
call centers in this listing go by various labels, such as Teleservice Agency,
Outsource Call Center, Telemessaging Company, Telemarketing Firms, BPO (Business Processing Outsourcing), and Telephone Answering Service.
Regardless of what they call themselves, all provide various phone
answering and call processing services. They
can customize their services to meet your needs, providing overflow coverage,
after hours support, or complete 24-7 call center services.
Some even provide service to other outsource call centers!
 TeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Karen Brown, RN, at 865-985-7304 or
karen_brown@teamhealth.com;
Jeanne Griffin at 865-985-7303 or
jeanne_griffin@teamhealth.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English and Spanish
Vertical Market: Medical
THMCC is a comprehensive 24/7 call center providing healthcare
information, nurse advice, and triage solutions to physician groups and
healthcare facilities.
 MAP
Communications Inc
840 Greenbrier Circle
Chesapeake,
VA 23320, USA
www.mapcommunications.com
Contact:
Karen Oluwabusola, senior VP, at 800-955-9888 or kareno@mapcommunications.com
Services:
Inbound, Outbound, IVR
 1-800 We Answer
545 8th Ave Ste 401
New York, NY 10018, USA
www.efls.com
Contact: Robert Porter, president, at 212-868-1154 or
rob@weanswer.com
Forty years and growing, this state-of-the-art answering
service provides complete telephone outsourcing solutions.
Etech Global
Services
1903 Berry Dr
Nacogdoches, TX 75964, USA
www.etechgs.com
Contact:
Wes Woods at
charles.woods@etechtexas.com
Services: Inbound, Outbound,
Email, Text Chat
Multilingual: English, Spanish
Vertical Markets:
Telecommunications, cable, retail, education
Etech is a leading provider of intelligent sales and service solutions
utilizing inbound and outbound voice and live chat.
 Ameridial Inc
4535
Strausser St NW
North
Canton, OH 44720, USA
www.ameridial.com
Contact: Craig J. Vretas, senior director of healthcare services, at 866-775-4755 or
cvretas@ameridial.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Ameridial
provides call center services and BPO.
 Specialty
Answering Service
800 N Henderson Rd Ste 200
King of Prussia,
PA 19406, USA
www.specialtyansweringservice.net
Contact: Nicolas D'Alleva, business owner, at
888-532-4794 or
ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish
Specialty is a global provider of
telephone
answering services including order-processing and appointment-setting services,
inbound and outbound telemarketing, survey response, and outsourced customer
service.
Commprise Inc
750 Main St Ste
608
Hartford, CT
06103, USA
www.commprise.com
Contact: Sales
team at 800-922-6603 or
sales@commprise.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual:
English, Spanish
Comprise is a f ully US-based, high-quality contact center services provider, offering both technical
and non-technical services.
 MASCO Services Call Center
Longwood Ave
Boston, MA
02215
www.msicallcenter.com
Contact:
800-690-7243 or 617-730-3333
MASCO Services Call Center combines the latest technology with professional,
personalized answering services, bilingual capabilities, customized plans and
unmatched commitment to quality customer service that keeps hospitals, colleges,
physicians, and businesses connected to callers 24-hours a day, 7 days a week.
Advantage Answering Plus
3421 Empresa Ste C
San Luis Obispo, CA 93420, USA
www.advantage-plus.com
Contact: 800-549-8282 or
hello@advantage-plus.com
Services: Inbound
Multilingual: English, Spanish
Advantage Answering Plus, providing virtual
reception services, is a first-class
telephone reception
service dedicated to helping businesses grow and succeed.
ATS Call Centers Inc / TeleRep
14 Wellham Ave
Glen Burnie, MD 21061, USA
www.telerep.com
Contact: 800-638-2000 or
ctracy@telerep.com or
sandie@telerep.com
Services: Inbound, Email
Multilingual: English, Spanish
Vertical Markets:
Pharmaceutical, nonprofits, government agencies
Twenty-four-hour call center specializing in customer service and pharmaceutical
research and surveys; experienced in media response and order entry.
TigerTel
Communications Inc
2800 Skymark Ave Ste 308
Mississauga, ON, L4W 5A6,
Canada
www.tigertel.com
Contact:
Dustin Ellsworth, sales and marketing coordinator, at 800-218-5855,
sales@tigertel.com
Services: Inbound, Outbound
TigerTel, global
interactive communication solutions,
inbound and outbound call services, phone answering services, and CRM.
Contact Bridge Inc
Suite 213, 7161, 121st Street
Surrey, BC, Canada, V3W 1G8
www.contactbridge.com
Contact: Bobby Grover, director
of business development, at 604-537-9599 or
bobbygrover@contactbridge.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets: Collections,
travel, timeshare
Contact Bridge offers
call center and telemarketing services in BPO, increasing sales by delivering excellent quality, customer satisfaction, and revenue
generation.
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: James Agnello,
president, at 248-583-8070 or
jagnello@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
consumer goods (warranty sales and service)
Advanced Customer
Services is a full-service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
Gateway Communications Services Inc
8070 Georgia Ave
Silver Spring, MD 20910, USA
www.gatewaycsi.com
Contact: Gilbert Smith,
president, at 866-976-7625 or
info@gatewaycsi.com
Services: Inbound,
Outbound, Email, Text Chat, IVR
Vertical Markets:
Telecommunications, Internet, cable, VoIP
Gateway CSI provides Tier I and II advanced technical call center services.
Listen Up Espanol
50 Monument Sq
Portland, ME 04101, USA
www.listenupespanol.com
Contact: Randall Anderson, SVP
sales, at 207-774-1425 or
randall@listenupespanol.com
Services: Inbound
Language: Spanish
Listen Up Espanol's core purpose is to
provide awesomeness!
ORC ProTel LLC
17233 Continental Dr
Lansing, IL 60438, USA
www.orcprotel.com
Contact: Joan Mullen,
vice president, special projects and industry relations, at 916-683-8153 or
joan.mullen@orcprotel.com
Services: Inbound,
Outbound, Email, IVR
Vertical Markets:
Financial, insurance, cable
ORC
ProTel has been in business continually since 1980, providing services in a
blended environment; they are vertically structured instead of having a pod
environment.
RDI
Marketing Services Inc
4350
Glendale-Milford Rd Ste 250
Cincinnati,
OH 45242, USA
www.rdioutsourcing.com
Contact:
Scott Monahan, director, at 513-607-5363 or
smonahan@rdimarketing.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical
Markets: Financial, telecommunications, insurance, technology, consumer
RDI provides call center and administrative
services and market research.
Synergy
Solutions Inc
20235 N Cave Creek Rd. #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com
Contact: Steve H Moak, sales
director, at 602-296-1643 or
shmoak@callsynergy.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Financial
services, healthcare/insurance, telecommunications, retail/e-commerce,
cable
Synergy Solutions providers of outsourced customer interaction
solutions delivered from six US contact centers and
Synergy HomeZone, their Work@Home solution.
Transparent BPO
5740 Executive
Dr Ste 108
Catonsville, MD
21228, USA
www.transparentbpo.com
Contact: Lafayette Moran, director of business development, at 800-276-5140
x3005 or
lmoran@transparentbpo.com
Services:
Inbound, Outbound, IVR
Multilingual:
English and Spanish
Conveniently located in Belize where English
is the first language, Transparent BPO provides teleservices and business
processes at competitive pricing.
Call 4 Health
4720 NW 2nd Ave # D105
Boca Raton, FL 33431, USA
www.call4health.com
Contact: Bryan Weinstein, VP Bus Dev, at 561-994-3334 x1550 or
bweinstein@call4health.com
Multilingual: English, Spanish
Call 4 Health specializes in developing communication solutions that enable
healthcare organizations to increase patient satisfaction while increasing
efficiency and lowering operating expenses.
TelAssistant
10161 Park Run Dr Ste 150
Las Vegas, NV 89145, USA
www.telassistant.com
Contact: Nathan Strum at
702-835-6800
Languages: English, Spanish
TelAssistant uses professional executive receptionists to answer calls, screen
calls, patch calls seamlessly, do your scheduling, and represent your company.
AnswerPlus Inc.
10 Canmotor Ave
Toronto, ON, M8Z 4E5, Canada
www.advantage-plus.com
Contact: Barry Byers, marketing admin, 905-330-8334 or
answerpluslinks@gmail.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French
Answer Plus has been awarded for seventeen years of outstanding call
center service.
Call Experts
1591 Savannah Hwy
Charleston, SC 29407, USA
www.callexperts.com
Contact: 800-374-0911 or
info@callexperts.com
Services: Inbound, Email, Text
Chat, IVR
Multilingual: English, Spanish
Call Experts is a
complete contact center for all your voice and text messaging needs, offering
custom applications, SMS servers, and extensive Web reporting.
Investigator Support Services
www.researchsite.net/callcenter
Xturion
www.xturion.com
Nurture Connect Inc
www.nurtureconnect.com
Answer
Center America Inc
www.goacanow.com
Taction
www.taction.com
Telegraz Group LLC
www.telegraz.us
Global Response
www.globalresponse.com
Solix Inc
www.solixinc.com
Answering Service
www.answeringservice.com
Answer My Office
www.answermyoffice.com
Unicom Answering Service
www.unicomcorp.com
Appletree
Answering Services
1521 Concord Pike Site 202
Wilmington, DE
19803, USA
www.appletreeanswers.com
Contact: 800-237-2810 or
sales@appletreeanswers.com
Services: Inbound
Appletree provides answering and
call center services with live call center agents providing live
virtual receptionist service that help your business succeed.
Personalized Communications
205 E Center St
Duncanville, TX 75116, USA
www.callcenteragency.com
Contact:
Stanley Gardner, president, at 800-850-7099 or
sgardner@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Outsource your full operations
while maintaining ownership of your clients: 24/7 live operators,
order-taking, inbound telemarketing services, Internet operator, and Web-enabled.
Answer Direct
15 Canty Ln
Fairview Heights, IL 62208, USA
answerdirectonline.com
Contact: Ben Campbell, director of sales, at 800-282-0070 or
live@answerdirectonline.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Continuously providing service to clients of multiple industries for more than
50 years.
Callzilla LLC
3100 SW 145th Ave Ste 410
Miramar, FL 33027
www.callzilla.net
Contact: Neal Topf, president, at
855-255-9552 or 786-664-9700 or
info@callzilla.net
Services: Inbound, Outbound, Email, Text Chat, IVR
Language: Spanish
Callzilla is a Spanish only nearshore contact center solutions provider
to US and European companies.
Connections Call Centre
#102-38085 Second Avenue
Squamish, BC, V8B 0B6, Canada
www.connectionscallcenter.com
Contact: Lillian (Lil) Lyle, owner, at 800-667-7588 or
info@connectionscallcenter.com
Services: Inbound, Email
Offers outsourcing, order-entry, work alone programs, emergency response,
database management, virtual receptionist, and total answering service needs.
CustomerLink
11 E Superior St Ste 430
Duluth,
MN 55802, USA
www.customerlinkone.com
Contact:
Jane Fitzpatrick at 800-722-2808 or
info@customerlinkone.com
Services: Inbound, Outbound, IVR
Vertical Markets: Energy,
utilities
Full-service outsourced
call center specializing in inbound and outbound customer service and sales.
DFT
Priority One
40 Temple
St
Fredonia,
NY 14063, USA
www.dftcommunications.com
Contact:
Lisa Ludemann, call center manager, at 716-673-3063 or
lisal@dftel.com
Services:
Inbound, Outbound, Email, IVR
Offering inbound and outbound call solutions 24/7, demonstrating customer care
excellence.
Extend Communications Inc
49 Charlotte St
Brantford, ON, N3T 2W4, Canada
www.extendcomm.com
Contact: Scott Lyons, president, at 800-265-9975 or
info@extendcomm.com
Services: Inbound, Email, Text Chat, IVR
As specialists in process efficiency, Extend
customizes call handling programs to ensure accuracy and timeliness.
GC
Services Limited Partnership
6330 Gulfton
Houston, TX 77081, USA
www.gcserv.com
Contact: Rich Allen at 713-777-4441 or
marketing.communications@gcserv.com
Services: Inbound, Outbound, Email, Text Chat, IVR
GC
Services is a national outsource provider specializing in
accounts receivable management, customer service, and quality monitoring
initiatives, since 1957.
InterMedi@
Marketing Solutions
204 Carter Dr
West Chester, PA 19382, USA
www.intermediamarketing.com
Contact: Andy Thompson, director, at 610-429-5130 or athompson@imminc.com
Services: Inbound, Outbound
Outsource call center capabilities with over 25 years experience providing
many industries with inbound customer care, outbound sales, and back office
services.
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC, V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
Southwest
Call Center of LA Inc
629 Martin Luther King Hwy
Lake Charles, LA 70601
www.southwestcallcenter.com
Contact: Celia Case, general manager, at 337-310-2435
or
ccase@southwestcallcenter.com
Services: Inbound
Service is custom designed for each
business according to clients' requirements.
Tele-Page
3901 Jean Talon St W Ste 200
Montreal, QC H3R 2G4, Canada
www.tele-page.com
Contact: Gary Blair, president, at
514-342-3611 or
garyb@tele-page.com
Services: Inbound, Outbound
Multilingual: English, French
Tele-Page, Quebec's call center and paging experts since 1970.
Answer United
341 W Lovell
Kalamazoo, MI 49007, USA
www.answerunited.com
Contact: Scott Gignac, sales
and marketing manager, at 800-937-5900 or
sales@answerunited.com
Services: Inbound, Email, Text, Chat
Answer United has been a leader in the telephone answering and call center industry for
over 40 years. We provide old fashion service through modern technology
CallPoint New Europe
Hermes Business Park
115 K Tsarigradsko Chaussee
Sofia, 1784, Bulgaria
www.callpoint-group.com
Contact: Xavier Marcenac, executive director, at 00359-898-952800
or
xavier.marcenac@callpoint-group.com
Services: Inbound, Outbound, Email, IVR
Multilingual: German, French, English, Italian, Spanish, Russian
Vertical Markets: E-commerce, travel, leisure, software,
telecommunications
One thousand seats in Eastern Europe (Bulgaria and
Romania) from four
sites; multilingual customer care (30 languages), technical support, telephone interviews, risk
management services.
Outreach Communications
2801 Glenda
Ft Worth, TX 76117, USA
www.outreachcom.com
Contact: B. Darrell Alsup, president, at 817-288-7272 or
dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Cable, Utility
300
seat inbound/outbound customer care center with experience in sales,
collections, and CRM; all calls done from Ft Worth office.
A Live Answer Inc
13899 Biscayne Blvd # 151
Miami, FL 33181, USA
www.aliveansweringservice.com
Contact: Rob Hudelson, owner, at 800-355-2650 or
rob@aliveanswer.net
Services: Inbound
Multilingual: English, Spanish
Bilingual 24/7 telephone answering service
Costa Rica's Call Center
11010 NW 30th St
Miami, FL 33122, USA
www.costaricascallcenter.com
Contact: Richard Blank, CEO, at 888-271-6750 or
ceo@costaricascallcenter.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Costa Rica's Call Center is a BPO outsourcing
company offering key telemarketing services to small and medium sized
businesses.
Netegrity Consultants LLC
6700 Old Collamer
Rd Ste 110
East Syracuse, NY
13057, USA
www.netegrityconsultants.com
Contact: Scott Brennan,
managing member, at 315-350-3663 or
sbrennan@netegrityconsultants.com
Services: Inbound, Outbound,
Email
Inbound technical support
call center servicing ISP customers 24/7. All calls answered by US agents.
Live Reps Call Center
3251 Highland Ave Ste 100
Cincinnati, OH 45213, USA
www.liverepscallcenter.com
Contact: John DiMauro,
managing partner at 513-769-4379
Services: Inbound, Outbound,
IVR
Multilingual: English and
Spanish
24/7 live agent domestic
call center providing inbound and outbound call center services.
UGL Premas Contact Centre
Blk 750, The Oasis, Chai Chee Road, Technopark @
Chai Chee, #01-01
Singapore 469000
www.dtz-ugl.com
Contact: Roopa Chainani, business development, at
roopa.c@ugl-premas.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Japanese, Korean, Mandarin,
Cantonese, Malay, Indonesian, Tagalog
Vertical markets: Hospitality and travel, property
developers, financial
Twelve years of
experience in providing outsourcing services to clients in the Pacific Rim.
All Call Communications
13-318 Guelph St
Georgetown, ON, L7G 4B5, Canada
www.extendcomm.com/allcall
Contact: Todd Lyons 905-877-9673 or allcallinfo@extendcomm.com
All Call Communications is a full service
telephone answering call center.
American Mediconnect
800 S Wells Ste 170
Chicago, IL 60607, USA
www.mediconnect.com
Contact: Patrick Day, business development
representative, at 888-922-4003 or
patrick.day@amac.com
Established in 1985; award-winning healthcare
communications partner 24/7/365.
AnswerPro Limited
5815 Dearborn
Mission, KS 66202-2786, USA
www.answerprolimited.com
Contact: Douglas Gregg,
general manager, at 913-384-1212 or dgregg@answerprolimited.com
"People answering people
since 1956."
Call
Management Resources
350 E 1st Ave # 220
Columbus, OH 43201, USA
www.cmrinc.com
Contact: sales department at
800-475-7300 or sales2@cmrinc.com
Providing call center
services for over 50 years.
Intercon Messaging Inc
6226 - 50 Ave Box 6295
Drayton Valley, AB T7A 1R7, Canada
www.interconmessaging.com
Contact: Pat Vos, Owner, at 877-999-5581 or pvos@interconmessaging.com
Award winning company,
providing prompt professional telephone reception services.
Re: Messaging Solutions Inc
202 - 2636 Montrose Ave
Abbotsford, BC, V2S 3T6, Canada
www.remessaging.com
Contact: Casey Smit, president and CEO, at 888-993-1144 or casey@remessaging.com
Telephone answering
services since 1980, specializing in Western Canada and USA.
Tele-One Communications Inc
1515 W SW Loop 323
Tyler, TX 75701, USA
www.tele-onecom.com
Contact: Carey Boyles, president, at 903-531-0777 or cboyles@tele-onecom.com
24/7 telephone answering service offering services nationwide.
Telesec Answering Service
1290 Lincoln Rd Ste # 4
Yuba City, CA 95991, USA
www.telesecansweringservice.com
Contact: Joyce, owner, at 877-282-3232 or telesec@sbcglobal.net
24/7 answering service serving business and medical
professionals; always reach live operators
TeleMed
18 Beck St
Atlanta, GA
30318, USA
www.telemedinc.com
Contact: Steve Clover, VP sales and marketing, at 800-529-8010.
Services: Inbound
Vertical Markets: Medical
TeleMed is a provider of medical
answering service.
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