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Teleservice Agencies

The call centers in this listing go by various labels, such as Teleservice Agency, Outsource Call Center, Telemessaging Company, Telemarketing Firms, BPO (Business Processing Outsourcing), and Telephone Answering Service.  Regardless of what they call themselves, all provide various phone answering and call processing services.  They can customize their services to meet your needs, providing overflow coverage, after hours support, or complete 24-7 call center services.  Some even provide service to other outsource call centers!


TeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110

Knoxville, TN  37932, USA

www.thmedicalcallcenter.com

Contact: Cindy Reed, executive director, at 888-203-1118 or Cindy_Reed@teamhealth.com 

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Spanish

Vertical Market: Medical

THMCC is a comprehensive 24/7 call center providing healthcare information and nurse advice in an effort to direct to the appropriate level of care in times of need.


TeleMed is a leading provider of medical answering service.TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

Contact: Steve Clover, VP sales and marketing, at 800-529-8010.

Services: Inbound

Vertical Markets: Medical

TeleMed is a leading provider of medical answering service and advanced medical call processing solutions dedicated to private practices, healthcare, university, and hospital systems.


MAP Communications Inc

840 Greenbrier Circle

Chesapeake, VA 23320, USA

www.mapcommunications.com

Contact: Karen Oluwabusola, senior VP, at 800-955-9888 or kareno@mapcommunications.com

Services: Inbound, Outbound, IVR


1-800 We Answer

545 8th Ave Ste 401

New York, NY 10018, USA

www.efls.com

Contact: Robert Porter, president, at 212-868-1154 or rob@weanswer.com

Forty years and growing; state-of-the-art answering service and complete telephone outsourcing solutions.


EtechEtech, Inc

1903 Berry Dr

Nacogdoches, TX 75964, USA

www.etechtexas.com

Contact: Jim Iyoob, vice president at 936-559-2258 or jim.iyoob@etechinc.com

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, Spanish

Vertical Markets: Telecommunications, Education, Retail, Finance

Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and Web chat.


Ameridial, Inc.

4535 Strausser St NW

North Canton, OH 44720, USA

www.ameridial.com

Contact: Craig J. Vretas, director of business development, at 866-775-4755 or vretas@ameridial.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Ameridial provides call center services and BPO.


Personalized Communcations - Duncanville TXPersonalized Communications

205 E Center St

Duncanville, TX 75116, USA

www.callcenteragency.com  

Contact: Stanley Gardner, president, at 800-850-7099 or sgardner@per-com.com  

Services: Inbound, Outbound

Multilingual: English, Spanish

Outsource your full operations while maintaining ownership of your clients: 24/7 live operators, order-taking, inbound telemarketing services, Internet operator, and Web-enabled.


Call Experts is a complete contact center for voice and text messagingCall Experts

1591 Savannah Hwy

Charleston, SC 29407, USA

www.callexperts.com

Contact: 800-374-0911 or info@callexperts.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Call Experts is a complete contact center for all of your voice and text messaging needs. They offer custom applications, SMS servers, and extensive Web reporting.


Specialty Answering Service

800 N Henderson Rd Ste 200

King of Prussia, PA 19406, USA

www.specialtyansweringservice.net

Contact: Nicolas D'Alleva, business owner, at 888-532-4794 or ndalleva@specialtyansweringservice.net

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Specialty is a professional inbound call center including order processing, appointment setting services, inbound and outbound telemarketing, survey response, and outsourced customer service.


Investigator Support Services

1320 N. Milwaukee Ave.

Chicago, IL 60622, USA

www.researchsite.net/callcenter

Contact: Karen Bork, operations manager, at 773-278-1567 or k.bork@researchsite.net

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French-Canadian speaking agents; live translations in 150 languages

Vertical Markets: Healthcare, Clinical Trials, Pharmaceutical

24/7/365 live operators and interactive voice and Web response technologies support patient recruitment, retention, and compliance.  Online reports deliver real-time data for performance monitoring.


Advantage Answering Plus

3421 Empresa Ste C

San Luis Obispo, CA 93420, USA

www.advantage-plus.com

Contact: 800-549-8282 or hello@advantage-plus.com

Services: Inbound

"Dedicated to contributing to our clients’ success while providing a rich and fulfilling telephone experience."


Xturion

9420 Topanga Canyon Blvd Ste 207

Chatsworth, CA 91311, USA

www.xturion.com

Contact: Shree Ramadas, president, at 818-305-6402 or shree@xturion.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Banking/Mortgage, Health/Insurance

Xturion provides quality services at competitive prices from call centers in India ranging from boutique call center with 25 seats to large operation over 2500 seats.


ATS Call Centers, Inc., dba TeleRep

14 Wellham Ave

Glen Burnie, MD 21061, USA

www.telerep.com

Contact: Joe Simpkins, sales and business development, at 800-638-2000 or jsimpkins@telerep.com

Services: Inbound, Email

Multilingual: English, Spanish

Vertical Markets: Pharmaceutical, Non-profits, Government Agencies

24-hour call center specializing in customer service and pharmaceutical research and surveys.  Experienced in media response and order entry.


TigerTel Communications Inc

2800 Skymark Avenue Suite 308

Mississauga, ON, L4W 5A6, Canada

www.tigertel.com

Contact: Mary Anne Straw, vice president western region, 800-218-5855, info@tigertel.com

Services: Inbound, Outbound

TigerTel, global excellence and technical innovation through interactive communication solutions, inbound and outbound call services, phone answering services, and CRM.


Contact Bridge Inc

Suite 213, 7161, 121st Street

Surrey, BC, Canada, V3W1G8

www.contactbridge.com

Contact: Bobby Grover, director of business development, at 604-537-9599 or bobbygrover@contactbridge.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Collections, Travel, Timeshare

Contact Bridge offers call center and telemarketing services in BPO, increasing sales by delivering excellent quality, customer satisfaction, and revenue generation.


Nurture Connect, Inc.

3434 E 7800 South #46

Salt Lake City, UT 84121, USA

www.NurtureConnect.com

Contact: Shana Duthie, president, at 800-585-1093 or info@nurtureconnect.com

Services: Inbound

Vertical Markets: Seniors, Telecommunications

Inbound direct response and high touch customer service specializing in senior focused product niches. Highly flexible platform.


Answer Center America Inc

5532 N Broadway

Chicago, IL 60640, USA

www.goacanow.com

Contact: Sales team at 800-270-7030 or sales@goacanow.com

Services: Inbound

Multilingual: English, Spanish


Advanced Customer Services

32500 Concord Dr Ste 333

Madison Heights, MI 48071, USA

www.acscontact.com

Contact: Mark Leidlein, director of business development, at 248-583-8070 or mleidlein@acscontact.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Medical, Consumer Goods (warranty sales and service)

Advanced Customer Services is a full service contact center with offices in Michigan, Ohio, Tennessee, Florida, and Washington.


Gateway Communications Services, Inc.

8070 Georgia Ave

Silver Spring, MD 20910, USA

www.gatewaycsi.com

Contact: Gilbert Smith, president, at 866-976-7625 or info@gatewaycsi.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Telecommunications, Internet, Cable, VoIP

Gateway CSI provides Tier I and II advanced technical call center services.


Taction

251 Jefferson St

Waldoboro, ME 04572, USA

www.Taction.com

Contact: Randall McKee, Sales Manager at 207-832-0800 or sales@taction.net

Services: Inbound, Outbound, Email

Taction is a contact center offering professional, positive telesales and services to your customers - whether they're individuals or businesses.


Listen Up Espanol

50 Monument Sq

Portland, ME 04101, USA

www.ListenUpEspanol.com

Contact: Randall Anderson, SVP Sales, at 207-774-1425 or Randall@ListenUpEspanol.com

Services: Inbound

Language: Spanish

Listen Up Espanol's core purpose is to provide awesomeness!


ORC ProTel, LLC

17233 Continental Dr

Lansing, IL 60438, USA

www.orcprotel.com

Contact: Joan Mullen, vice president, special projects and industry relations, at 916-683-8153 or joan.mullen@orcprotel.com

Services: Inbound, Outbound, Email, IVR

Vertical Markets: Financial, Insurance, Cable

ORC ProTel has been in business continually since 1980, providing services in a blended environment; they are vertically structured instead of having a pod environment.


Telegraz Group LLC

4329 Woodman Ave #4

Sherman Oaks, CA 91423, USA

www.telegraz.us

Contact: Arman Grigoryan, president, at 818-770-2777 or arman@telegraz.us

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Armenian, Russian, Spanish

Telegraz Group is an inbound and outbound contact center


RDI Marketing Services Inc.

4350 Glendale-Milford Rd Ste 250

Cincinnati, OH 45242, USA

www.rdioutsourcing.com

Contact: Scott Monahan, director, at 513-607-5363 or smonahan@rdimarketing.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Financial, Telecommunications, Insurance, Technology, Consumer

RDI provides call center and administrative services and market research.


Synergy Solutions, Inc.

20235 N Cave Creek Rd. #104-612

Phoenix, AZ 85024, USA

www.synergysolutionsinc.com

Contact: Shannon Hays, business development director, at 607-584-0216 or smhays@callsynergy.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Financial Services, Healthcare/Insurance, Telecommunications, Retail/E-Commerce, Cable

Synergy Solutions is a premier provider of outsourced customer interaction solutions in English and Spanish delivered from six US contact centers and Synergy HomeZone, our Work@Home solution


Transparent BPO

5740 Executive Dr Ste 108

Catonsville, MD, 21228, USA

www.transparentbpo.com

Contact: Lafayette Moran, director of business development, at 800-276-5140 x3005 or lmoran@transparentbpo.com

Services: Inbound, Outbound, IVR

Multilingual: English and Spanish

Transparent BPO provides teleservices and business processes at competitive pricing.  Conveniently located in Belize where English is the first language.


Global Response

777 S State Rd 7

Margate, FL 33068, USA

www.globalresponse.com

Contact: Steve Majeski, VP of sales, at 800-537-8000 or sales@globalresponse.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French

Global Response is a family-owned company offering inbound and outbound multichannel contact centers (voice, email, chat, social media), BPO, and order fulfillment.


Solix, Inc.

30 Lanidex Plaza West

Parsippany, NJ 07054, USA

www.solixinc.com

Contact: Steve Peralta, COO - care division, at 217-639-1101 or steve.peralta@solixinc.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Telecommunications, Utilities, Healthcare

Solix’s suite of customer care solutions include automated inbound and outbound call services, live agent teleservices, click-to-chat, and product/service fulfillment.



WW-Outsourcing International Services, Inc

2810 E Robinson St

Orlando, FL 32803, USA / Philippines

Contact: Doris Primcierio, president, at 800-785-4766 or doris@ww-oisi.com

Services: Inbound, Outbound, Email, Text Chat

Provides agents for bureaus with almost any type of equipment.


AnswerPlus Inc.

120 Hughson St S

Hamilton, ON, L8N 2B2, Canada

www.answerplus.ca 

Contact: Barbara Bradbury, vice president, at 888-727-9673 or barbara@pasword.com 

Services: Inbound, Outbound, Email, IVR

Multilingual: English, French

Vertical Markets: Real Estate, HVAC, Home Health Care, Property Management

AnswerPlus is a 24/7 multilingual call center specializing in emergency response industries. We respond to voice and data communications for companies who have made the decision to outsource their customer contacts in order to focus on their core business .


Cal Johnson's Message Center

15 Canty Ln

Fairview Heights, IL 62208, USA

www.caljohnson.com

Contact: Ben Campbell, director of sales, at 800-282-0070 or live@caljohnson.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Continuously providing service to clients of multiple industries for more than 50 years.


Callzilla, LLC

1150 NW 72nd Ave Ste 260

Miami, FL 33126, USA

www.callzilla.net

Contact: Neal Topf, president, at 305-503-9069 or ntopf@callzilla.net

Services: Inbound, Outbound, Email, Text Chat, IVR

Language: Spanish

Callzilla is a Spanish only nearshore contact center solutions provider to US and European companies.


Connections Call Centre

101-37710 2nd Ave

Squamish, BC V0N 3G0, Canada

www.connectionscallcenter.com 

Contact: Lillian (Lil) Lyle, owner, at 800-667-7588 or info@connectionscallcenter.com

Services: Inbound, Email

Offers outsourcing, order-entry, work alone programs, emergency response, database management, virtual receptionist, and total answering service needs.


CustomerLink

1 E 1st St Ste 300

Duluth, MN  55802, USA

www.customerlinkone.com

Contact: Jane Fitzpatrick, at 800-722-2808 or info@customerlinkone.com

Services: Inbound, Outbound, IVR

Vertical Markets: Energy, Utilities

Full-service outsourced call center specializing in inbound and outbound customer service and sales.


DFT Priority

40 Temple St

Fredonia, NY 14063, USA

www.dftcommunications.com

Contact: Lisa Ludemann, call center manager, at 716-673-3063 or lisal@dftel.com

Services: Inbound, Outbound, Email, IVR

Offering inbound and outbound call solutions 24/7, demonstrating customer care excellence.


Extend Communications Inc.

49 Charlotte St

Brantford, ON N3T 2W4, Canada

www.extendcomm.com 

Contact: Scott Lyons, president, at 800-265-9975 or info@extendcomm.com 

Services: Inbound, Email, Text Chat, IVR

With three inbound call centers in Ontario, Extend serves clients across Canada and the U.S. with dedicated and overflow programs.


GC Services Limited Partnership

6330 Gulfton

Houston, TX 77081, USA

www.gcserv.com 

Contact: Rich Allen at 713-777-4441 or marketing.communications@gcserv.com

Services: Inbound, Outbound, Email, Text Chat, IVR

GC Services is a national outsource provider specializing in accounts receivable management, customer service, and quality monitoring initiatives, since 1957.


InterMedi@ Marketing Solutions

204 Carter Dr

West Chester, PA 19382, USA

www.intermediamarketing.com

Contact: Andy Thompson, director, at 610-429-5130 or athompson@imminc.com

Services: Inbound, Outbound

Outsource call center capabilities with over 25 years experience providing many industries with inbound customer care, outbound sales, and back office services. 


PDL Contact Centres Ltd

2420 42nd Ave NE

Calgary, AB, T2E 7T6, Canada

www.pdlcc.com

Contact: Desiree Bombenon at desiree.bombenon@pdlcc.com  

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, French

PDL, a multi-award winning contact center that designs programs customized for clients’ requirements.


Robertson Telecom

270 - 1075 West Georgia

Vancouver, BC V6E 3C9, Canada

www.robertsontelecom.com

Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, French, Spanish, Punjabi

Vertical Markets: Government referral services, IT help desks, automotive repair customer satisfaction surveys

Our specialty is content-rich, complex contact centers ranging in size up to 75 seats.


Southwest Call Center of LA Inc

629 Martin Luther King Hwy

Lake Charles, LA, 70601

www.southwestcallcenter.com

Contact: Celia Case, general manager, at 337-310-2435 or ccase@southwestcallcenter.com

Services: Inbound

Service is custom designed for each business according to clients' requirements.


Tele-Page

3901 Jean Talon St W Ste 200

Montreal, QC H3R 2G4, Canada

www.tele-page.com

Contact: Gary Blair, president, at 514-342-3611 or garyb@tele-page.com

Services: Inbound, Outbound

Multilingual: English, French

Tele-Page, Quebec's call center and paging experts since 1970.


AnswerNet-TelePartners

5429 Dundas St W

Toronto, ON L5B 1B5, Canada

www.telepartners.com 

Contact: 866-303-8330 or info@telepartners.com

Services: Inbound, Outbound

Customer care professionals specializing in product support and loyalty programs.  Business to Business outbound only.


Frontline Call Center

434 Prune Alley

Eastsound, WA 98245, USA

www.frontlinecallcenter.biz

Contact: Jill Blankenship, owner, at 360-376-6996 or jill@frontlinecallcenter.biz.

Services: Inbound, Email, Text Chat, IVR

24/7 Inbound Call Center with professional and mature staff that specializes in Tier 1-2 technical support, order processing, and customized customer services.


Associated Call Centers

805 N Wilson Ave Ste 103

Bristol, PA 19007, USA

www.inboundacc.com

Contact: Dennis O'Hara, president, 800-610-5262 or dohara@inboundacc.com

Services: Inbound, Outbound, Email, Text Chat, IVR

We have been managing inbound and outbound campaigns for over fifteen years.  We can support your program with additional agents or work set up a large network.


Answer United

341 W Lovell

Kalamazoo, MI 49007, USA

www.answerunited.com

Contact: Scott Gignac, sales and marketing manager, at 800-937-5900 or sales@answerunited.com

Services: Inbound, Email, Text, Chat

Answer United has been a leader in the telephone answering and call center industry for over 40 years. We provide old fashion service through modern technology


WRB Communications, Inc.

4200 Lafayette Center Dr Ste J

Chantilly, VA  20151, USA

www.wrbcorp.com

Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or denise.dixon@wrbcorp.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French Canadian

Vertical Markets: Healthcare, Consumer Goods

Our 24x7 operation offers a wide range of programs: product information, product complaint reporting, customer service (order intake, fulfillment) and technical support.


Maximum Communications Inc

117 Williams St

Cincinnati, OH  45215, USA

www.maximumcallcenter.com

Contact: Mark Slatter, VP operations, at 800-589-6299 or mslatter@maximumcallcenter.com

Services: Inbound, Outbound, Email, IVR

Provides customer service functions, data/web entry, remote receptionist, call escalation/dispatching, and appointment scheduling/confirmation.


Ver-A-Fast Corporation

20545 Center Ridge Rd Ste 300

Rocky River, OH  44116, USA

www.verafast.com

Contact: Bob Bensman, president, at 800-327-8463 or bbensman@verafast.com

Services: Inbound, Outbound, IVR

Vertical Markets: Newspaper, Yellow Page Directory

Thirty-five year company utilizing 100% U.S. calling staff for soft verification, lead generation, research studies, and sales calls. Business and residential data specialists.


CallPoint New Europe

Hermes Business Park

115 K Tsarigradsko Chaussee

Sofia, 1784, Bulgaria

www.callpoint-group.com

Contact: Xavier Marcenac, executive director, at 00359-898-952800 or 
xavier.marcenac@callpoint-group.com

Services: Inbound, Outbound, Email, IVR

Multilingual: German, French, English, Italian, Spanish, Russian

Vertical Markets: E-commerce, Travel, Leisure, Software, Telecommunications.

Eight hundred seats in Eastern Europe (Bulgaria, Romania) on three sites; multilingual customer care, technical support, telephone interviews, risk management services


Procall - Professional Call Solutions Inc

2250 NW 114th Ave SDQ311 - Unit 1A

Miami, FL 33172, USA

www.procall.com

Contact: Al Cuccinelli, VP of sales, at 866-909-5151 or al@procall.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Procall has provided multi-national outsourcing since 1997.  With call centers in the Dominican Republic, Miami, Panama, Colombia, and the Philippines, Procall supports over 12 languages and helps clients improve company operationally with greater efficiency, better customer service, improved technology, streamlined processes, and lower costs.


Outreach Communications

2801 Glenda

Ft Worth, TX, 76117, USA

www.outreachcom.com

Contact: B. Darrell Alsup, president, at 817-288-7272 or dalsup@outreachcom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Cable, Utility

150 seat inbound/outbound customer care center with experience in sales, collections, and CRM; all calls done from Ft Worth office.


A Live Answer, Inc

PO Box 2066

Harrisonburg, VA  22801, USA

www.aliveansweringservice.com

Contact: Rob Hudelson, owner, at 800-355-2650 or Rob@aliveanswer.net

Services: Inbound

Multilingual: English, Spanish

Bilingual 24/7 telephone answering service


ChoiceConnex

Plot 61, Raheja Arcade, Sector 11, CBD Belapur

Navi Mumbai, Maharashtra, 400614, India

www.choiceconnex.com

Contact: Sriram Iyengar, USA country head, at 727-571-3302 or si@choiceconnex.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Finance, Travel, Satellite

We are an ISO certified international contact center providing all teleservices to clients in the USA, UK, Australia, and New Zealand.


Costa Rica's Call Center

11010 NW 30th St

Miami, FL  33122, USA

www.costaricascallcenter.com

Contact: Richard Blank, CEO, at 888-271-6750 or ceo@costaricascallcenter.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Costa Rica's Call Center is a BPO outsourcing company offering key telemarketing services to small and medium sized businesses.


ABC Communications

1920 W Princeton Ave # 20

Visalia, CA  93277, USA

www.abcmessagecenter.com

Contact: Ruth Griffis, sale rep, at 877-222-7704 or info@abcmessagecenter.com

Services: Inbound, Outbound, Email

Multilingual: English, Spanish

24/7 live answering service


Frantz Group

1245 Cheyenne Ave

Grafton, WI 53024, USA

www.thefrantzgroup.com

Contact: Ken Heun, senior manager business development, at 262-204-6021 or kdheun@thefrantzgroup.com

Services: Inbound, Outbound, Email, Text Chat

Founded in 1993, Frantz Group is an integrated direct marketing services company focused on serving the lead life cycle needs of high technology companies.


Netegrity Consultants, LLC

6700 Old Collamer Rd Ste 110

East Syracuse, NY 13057, USA

www.netegrityconsultants.com

Contact: Scott Brennan, managing member, at 315-350-3663 or sbrennan@netegrityconsultants.com

Services: Inbound, Outbound, Email

Inbound technical support call center servicing ISP customers 24/7. All calls answered by US agents.


Lead Source Call Center

3251 Highland Ave Ste 100

Cincinnati, OH  45213, USA

www.leadsourcecallcenter.com

Contact: John DiMauro, Managing Partner, at 513-769-4379 or john@leadsourcecallcenter.com

Services: Inbound, Outbound, IVR

Multilingual: English and Spanish

24/7 live agent domestic call center providing inbound and outbound call center services including telesales, sales lead generation, remote receptionist, appointment scheduling, customer service, product support, and direct response sales, product support and order processing.


UGL Premas Contact Centre

Blk 750, The Oasis, Chai Chee Road, Technopark @ Chai Chee, #01-01

Singapore 469000

www.unitedpremas.com

Contact: Roopa Chainani, business development, at roopa.c@ugl-premas.com

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Japanese, Korean, Mandarin, Cantonese, Malay, Indonesian, Tagalog

Vertical markets: Hospitality and Travel, Property Developers, Financial

Twelve years of experience in providing outsourcing services to clients in the Pacific Rim.


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