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Teleservice Agencies Offering
IVR
The contact centers in this listing offer IVR
(Interactive Voice Response) services that can be used to automate your
phones calls.
IVR allows for routine phone calls to be inexpensively handled, freeing up
call center staff to handle more complicated and important calls.
 TeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Cindy Reed, executive director, at 888-203-1118 or
Cindy_Reed@teamhealth.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Spanish
Vertical Market: Medical
THMCC is a comprehensive 24/7 call center providing healthcare information
and nurse advice in an effort to direct to the appropriate level of care in
times of need.
 MAP
Communications Inc
840 Greenbrier Circle
Chesapeake,
VA 23320, USA
www.mapcommunications.com
Contact:
Karen Oluwabusola, senior VP, at 800-955-9888 or kareno@mapcommunications.com
Services:
Inbound, Outbound, IVR
 Ameridial, Inc.
4535
Strausser St NW
North
Canton, OH 44720, USA
www.ameridial.com
Contact: Craig J. Vretas, director of business
development, at 866-775-4755 or
vretas@ameridial.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Ameridial
provides call center services and BPO.
 Call Experts
1591 Savannah Hwy
Charleston, SC 29407, USA
www.callexperts.com
Contact: 800-374-0911 or
info@callexperts.com
Services: Inbound, Email, Text
Chat, IVR
Multilingual: English, Spanish
Call Experts is a
complete contact center for all of your voice and text messaging needs. They offer
custom applications, SMS servers, and extensive Web reporting.
 Specialty
Answering Service
800 N Henderson Rd Ste 200
King of Prussia,
PA 19406, USA
www.specialtyansweringservice.net
Contact: Nicolas D'Alleva, business owner, at
888-532-4794 or
ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish
Specialty is a professional
inbound
call center including order processing, appointment
setting services, inbound and outbound telemarketing, survey response, and
outsourced customer service.
Investigator Support Services
1320 N. Milwaukee Ave.
Chicago, IL 60622, USA
www.researchsite.net/callcenter
Contact:
Karen Bork, operations manager, at 773-278-1567
or
k.bork@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
speaking agents; live
translations in 150 languages
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and Web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
Xturion
9420 Topanga Canyon Blvd Ste 207
Chatsworth, CA 91311, USA
www.xturion.com
Contact: Shree Ramadas,
president, at 818-305-6402 or
shree@xturion.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets:
Banking/Mortgage, Health/Insurance
Xturion provides quality services at competitive prices from call centers in
India ranging from boutique call center with 25 seats to large operation over
2500 seats.
Contact Bridge Inc
Suite 213, 7161, 121st Street
Surrey, BC, Canada, V3W1G8
www.contactbridge.com
Contact: Bobby Grover, director
of business development, at 604-537-9599 or
bobbygrover@contactbridge.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets: Collections,
Travel, Timeshare
Contact Bridge offers
call center and telemarketing services in BPO, increasing sales by delivering excellent quality, customer satisfaction, and revenue
generation.
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: Mark Leidlein,
director of business development, at 248-583-8070 or
mleidlein@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
Consumer Goods (warranty sales and service)
Advanced Customer
Services is a full service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
Gateway Communications Services, Inc.
8070 Georgia Ave
Silver Spring, MD 20910, USA
www.gatewaycsi.com
Contact: Gilbert Smith,
president, at 866-976-7625 or
info@gatewaycsi.com
Services: Inbound,
Outbound, Email, Text Chat, IVR
Vertical Markets:
Telecommunications, Internet, Cable, VoIP
Gateway CSI provides Tier I and II advanced technical call center services.
ORC ProTel, LLC
17233 Continental Dr
Lansing, IL 60438, USA
www.orcprotel.com
Contact: Joan Mullen,
vice president, special projects and industry relations, at 916-683-8153 or
joan.mullen@orcprotel.com
Services: Inbound,
Outbound, Email, IVR
Vertical Markets:
Financial, Insurance, Cable
ORC
ProTel has been in business continually since 1980, providing services in a
blended environment; they are vertically structured instead of having a pod
environment.
Telegraz Group LLC
4329 Woodman Ave #4
Sherman Oaks, CA 91423,
USA
www.telegraz.us
Contact: Arman Grigoryan,
president, at 818-770-2777 or
arman@telegraz.us
Services: Inbound,
Outbound, Email, Text Chat, IVR
Multilingual: English,
Armenian, Russian, Spanish
Telegraz Group is an
inbound and outbound contact center
RDI
Marketing Services Inc.
4350
Glendale-Milford Rd Ste 250
Cincinnati,
OH 45242, USA
www.rdioutsourcing.com
Contact:
Scott Monahan, director, at 513-607-5363 or
smonahan@rdimarketing.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical
Markets: Financial, Telecommunications, Insurance, Technology, Consumer
RDI provides call center and administrative
services and market research.
Synergy
Solutions, Inc.
20235 N Cave Creek Rd. #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com
Contact: Shannon Hays,
business development director, at
607-584-0216 or
smhays@callsynergy.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Financial
Services, Healthcare/Insurance, Telecommunications, Retail/E-Commerce,
Cable
Synergy Solutions is a premier provider of outsourced customer interaction
solutions in English and Spanish delivered from six US contact centers and
Synergy HomeZone, our Work@Home solution
Transparent BPO
5740 Executive
Dr Ste 108
Catonsville, MD,
21228, USA
www.transparentbpo.com
Contact: Lafayette Moran, director of business development, at 800-276-5140
x3005 or
lmoran@transparentbpo.com
Services:
Inbound, Outbound, IVR
Multilingual:
English and Spanish
Transparent BPO provides teleservices and business
processes at competitive pricing. Conveniently located in Belize where English
is the first language.
Solix, Inc.
30
Lanidex Plaza West
Parsippany, NJ 07054, USA
www.solixinc.com
Contact: Steve Peralta, COO - care division, at 217-639-1101 or
steve.peralta@solixinc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Telecommunications, Utilities, Healthcare
Solix’s suite of customer care solutions include automated inbound and outbound
call services, live agent teleservices, click-to-chat, and product/service
fulfillment.
AnswerPlus
Inc.
120 Hughson St S
Hamilton, ON, L8N 2B2, Canada
www.answerplus.ca
Contact:
Barbara Bradbury, vice president, at
888-727-9673 or barbara@pasword.com
Services: Inbound, Outbound, Email,
IVR
Multilingual: English, French
Vertical Markets: Real Estate, HVAC,
Home Health Care, Property Management
AnswerPlus is a 24/7 multilingual call center specializing in emergency response
industries. We respond to voice and data communications for companies who have
made the decision to outsource their customer contacts in order to focus on
their core business .
Cal
Johnson's Message Center
15 Canty Ln
Fairview Heights, IL 62208, USA
www.caljohnson.com
Contact: Ben Campbell, director of sales, at 800-282-0070 or live@caljohnson.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Continuously providing service to clients of multiple industries for more than
50 years.
Callzilla, LLC
1150 NW 72nd Ave Ste 260
Miami, FL 33126, USA
www.callzilla.net
Contact:
Neal Topf, president, at
305-503-9069 or
ntopf@callzilla.net
Services: Inbound, Outbound, Email, Text Chat, IVR
Language: Spanish
Callzilla is a Spanish only nearshore contact center solutions provider
to US and European companies.
CustomerLink
1 E
1st St Ste 300
Duluth,
MN 55802, USA
www.customerlinkone.com
Contact:
Jane Fitzpatrick, at 800-722-2808 or
info@customerlinkone.com
Services: Inbound, Outbound, IVR
Vertical Markets: Energy,
Utilities
Full-service outsourced
call center specializing in inbound and outbound customer service and sales.
DFT
Priority
40 Temple St
Fredonia, NY 14063, USA
www.dftcommunications.com
Contact: Lisa Ludemann,
call center
manager, at 716-673-3063 or
lisal@dftel.com
Services: Inbound, Outbound, Email,
IVR
Offering inbound and outbound call solutions 24/7, demonstrating customer care
excellence.
Extend
Communications Inc.
49 Charlotte St
Brantford, ON N3T 2W4, Canada
www.extendcomm.com
Contact: Scott Lyons, president, at 800-265-9975 or
info@extendcomm.com
Services: Inbound, Email, Text Chat, IVR
With three inbound call centers in Ontario,
Extend serves clients across Canada and the U.S. with dedicated and overflow
programs.
GC
Services Limited Partnership
6330 Gulfton
Houston, TX 77081, USA
www.gcserv.com
Contact: Rich Allen at 713-777-4441 or
marketing.communications@gcserv.com
Services: Inbound, Outbound, Email, Text Chat, IVR
GC
Services is a national outsource provider specializing in
accounts receivable management, customer service, and quality monitoring
initiatives, since 1957.
PDL Contact Centres Ltd
2420 42nd Ave NE
Calgary, AB, T2E 7T6, Canada
www.pdlcc.com
Contact: Desiree Bombenon at
desiree.bombenon@pdlcc.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French
PDL, a multi-award winning contact center that designs programs customized
for clients’ requirements.
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
Frontline Call Center
434 Prune Alley
Eastsound, WA 98245, USA
www.frontlinecallcenter.biz
Contact: Jill Blankenship, owner, at 360-376-6996 or
jill@frontlinecallcenter.biz.
Services: Inbound, Email, Text Chat, IVR
24/7 Inbound
Call Center with professional and mature staff that specializes in Tier 1-2
technical support, order processing, and customized customer services.
Associated Call Centers
805 N Wilson Ave Ste 103
Bristol, PA 19007, USA
www.inboundacc.com
Contact: Dennis O'Hara, president, 800-610-5262 or
dohara@inboundacc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
We have been managing inbound and outbound campaigns for over fifteen years.
We can support your program with additional agents or work set up a large
network.
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
Maximum Communications Inc
117 Williams St
Cincinnati, OH 45215, USA
www.maximumcallcenter.com
Contact: Mark Slatter, VP operations, at 800-589-6299 or
mslatter@maximumcallcenter.com
Services: Inbound, Outbound, Email, IVR
Provides customer service functions, data/web entry, remote receptionist,
call escalation/dispatching, and appointment scheduling/confirmation.
Ver-A-Fast Corporation
20545 Center Ridge Rd Ste 300
Rocky River, OH 44116, USA
www.verafast.com
Contact: Bob Bensman, president, at 800-327-8463 or
bbensman@verafast.com
Services: Inbound, Outbound, IVR
Vertical Markets: Newspaper, Yellow Page Directory
Thirty-five year company utilizing 100% U.S. calling staff for soft
verification, lead generation, research studies, and sales calls. Business and
residential data specialists.
CallPoint New Europe
Hermes Business Park
115 K Tsarigradsko Chaussee
Sofia, 1784, Bulgaria
www.callpoint-group.com
Contact: Xavier Marcenac, executive director, at 00359-898-952800
or
xavier.marcenac@callpoint-group.com
Services: Inbound, Outbound, Email, IVR
Multilingual: German, French, English, Italian, Spanish, Russian
Vertical Markets: E-commerce, Travel, Leisure, Software,
Telecommunications.
Eight hundred seats in Eastern Europe (Bulgaria, Romania) on three
sites; multilingual customer care, technical support, telephone interviews, risk
management services
Procall - Professional Call Solutions Inc
2250 NW 114th Ave SDQ311 - Unit 1A
Miami, FL 33172,
USA
www.procall.com
Contact: Al
Cuccinelli, VP of sales, at 866-909-5151 or
al@procall.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Procall has provided multi-national outsourcing since 1997. With call centers
in the Dominican Republic, Miami, Panama, Colombia, and the Philippines, Procall
supports over 12 languages and helps clients improve company operationally with
greater efficiency, better customer service, improved technology, streamlined
processes, and lower costs.
Outreach Communications
2801 Glenda
Ft Worth, TX, 76117, USA
www.outreachcom.com
Contact: B. Darrell Alsup, president, at 817-288-7272 or
dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Cable, Utility
150 seat inbound/outbound customer care center with experience in sales,
collections, and CRM; all calls done from Ft Worth office.
ChoiceConnex
Plot 61, Raheja Arcade, Sector 11, CBD Belapur
Navi Mumbai, Maharashtra, 400614,
India
www.choiceconnex.com
Contact: Sriram Iyengar, USA country head, at 727-571-3302 or
si@choiceconnex.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Finance, Travel, Satellite
We are an ISO certified international contact center providing all
teleservices to clients in the USA, UK, Australia, and New Zealand.
Costa Rica's Call Center
11010 NW 30th St
Miami, FL 33122, USA
www.costaricascallcenter.com
Contact: Richard Blank, CEO, at 888-271-6750 or
ceo@costaricascallcenter.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Costa Rica's Call Center is a BPO outsourcing
company offering key telemarketing services to small and medium sized
businesses.
Lead Source Call Center
3251 Highland Ave Ste 100
Cincinnati, OH 45213, USA
www.leadsourcecallcenter.com
Contact: John DiMauro,
Managing Partner, at 513-769-4379 or
john@leadsourcecallcenter.com
Services: Inbound, Outbound,
IVR
Multilingual: English and
Spanish
24/7 live agent domestic
call center providing inbound and outbound call center services including
telesales, sales lead generation, remote receptionist, appointment scheduling,
customer service, product support, and direct response sales, product support
and order processing.
UGL Premas Contact Centre
Blk 750, The Oasis, Chai Chee Road, Technopark @
Chai Chee, #01-01
Singapore 469000
www.unitedpremas.com
Contact: Roopa Chainani, business development, at
roopa.c@ugl-premas.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Japanese, Korean, Mandarin,
Cantonese, Malay, Indonesian, Tagalog
Vertical markets: Hospitality and Travel, Property
Developers, Financial
Twelve years of
experience in providing outsourcing services to clients in the Pacific Rim.
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