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Inbound & Outbound Teleservice Agencies
The
call centers and contact centers in this listing provide both Inbound
services (customer service, caller response, and reactive sales) and
Outbound calling (telemarketing and proactive sales). These providers
are ideal when your needs include both inbound and outbound work, since they
are skilled and equipped to handle both needs from one company.
 Corporate Call Center,
Inc
1400 Union Meeting Rd
Blue Bell, PA 19422, USA
www.corporatecallcenter.com
Contact: Cynthia Minuti, director of marketing, at 215-283-4233 or
cminuti@corporatecallcenter.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Inbound and outbound US-based telemarketing
services focusing on the healthcare and financial industries including
enrollment, sales, lead generation, direct marketing, and fulfillment.
 TeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Cindy Reed, Executive Director, at 888-203-1118 or
Cindy_Reed@teamhealth.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Spanish
Vertical Market: Medical
THMCC is a comprehensive 24/7 call center providing health care information
and nurse advice in an effort to direct to the appropriate level of care in
times of need.
Vertical Markets: Collections,
Travel, Timeshare
Contact Bridge offers
cutting edge call center and telemarketing services in BPO, increasing your
sales by delivering excellent quality, customer satisfaction, and revenue
generation.
 Personalized Communications
205 E Center St
Duncanville, TX 75116, USA
www.per-com.com
Contact:
Stanley Gardner, president, at 214-361-6684 or
sgardner@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Outsource your full operations
while maintaining ownership of your clients: 24/7 live operators,
order-taking, inbound telemarketing services, Internet operator, and Web-enabled.
 WW-Outsourcing International Services, Inc
2810 E Robinson St
Orlando, FL 32803, USA / Philippines
www.ww-oisi.com
Contact: Doris Primcierio, president, at 800-785-4766 or
doris@ww-oisi.com
Services: Inbound, Outbound, Email, Text Chat
Provides agents for bureaus with almost any type of equipment.
PhoneScreen
3232 N Elston Ave
Chicago, IL 60618, USA
www.phonescreen.com
Contact: Karen Johnson, Business Development, at
773-278-1567 or
karen@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
Xturion
9420 Topanga Canyon Blvd Ste 207
Chatsworth, CA 91311, USA
www.xturion.com
Contact: Shree Ramadas,
President, at 818-305-6402 or
shree@xturion.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets:
Banking/Mortgage, Health/Insurance
Xturion provides quality services at competitive prices from call centers in
India ranging from boutique call center with 25 seats to large operation over
2500 seats.
TigerTel
Communications Inc
2800 Skymark Avenue Suite 308
Mississauga, ON, L4W 5A6,
Canada
www.tigertel.com
Contact: Mary Anne
Straw, Vice President Western Region, 800-218-5855,
info@tigertel.com
Services: Inbound, Outbound
TigerTel, global
excellence & technical innovation through interactive communication solutions,
inbound & outbound call service center, phone answering services & CRM.
Contact Bridge Inc
Suite 213, 7161, 121st Street
Surrey, BC, Canada, V3W1G8
www.contactbridge.com
Contact: Bobby Grover, Director
of Business Development, at 604-537-9599 or
bobbygrover@contactbridge.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Vertical Markets: Collections,
Travel, Timeshare
Contact Bridge offers
cutting edge call center and telemarketing services in BPO, increasing your
sales by delivering excellent quality, customer satisfaction, and revenue
generation.
Charlton
222 W Washington Ave Ste 200
Madison, WI 53703, USA
www.tcgcorp.net
Contact: John Dragisic,
Chairman, at 608-259-8004 or
jdragisic@tcgcorp.net
Services: Inbound, Outbound
Multilingual: English, Spanish
Vertical Markets:
Telecommunications, Publishing
Providing inbound and
outbound teleservices to firms nationwide since 1987.
Ameridial, Inc.
4535
Strausser St NW
North
Canton, OH 44720, USA
www.ameridial.com
Contact: Craig J. Vretas, director of business
development, at 866-775-4755 or
vretas@ameridial.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Ameridial
provides call center services and BPO.
1-800 We Answer
545 8th Ave Ste 401
New York, NY 10018, USA
www.efls.com
Contact: Robert Porter, President, at 212-868-1154 or rob@efls.com
Services: Inbound, Outbound, Email, Text Chat, IVR
39 year old state of the art answering
service and call center.
ARO - Call Center Solutions
3100 Broadway
Kansas City, MO 64111, USA
www.callcenteroptions.com
Contact: Joe Gearon, Director of Sales and Marketing, at 866-587-8555 or
joseph.gearon@callcenteroptions.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Insurance, Healthcare,
Financial Services
Our business model is based on a
unique framework of a distributed workforce. Some call it virtual, others may
call it remote. We keep it simple and call it a work-at-home model.
Cal
Johnson's Message Center
15 Canty Ln
Fairview Heights, IL 62208, USA
www.caljohnson.com
Contact: Ben Campbell, Director of Sales, at 800-282-0070 or live@caljohnson.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Continuously providing service to clients of multiple industries for more than
50 years.
Callzilla, LLC
1150 NW 72nd Ave Ste 260
Miami, FL 33126, USA
www.callzilla.net
Contact:
Neal Topf, president, at
305-503-9069 or
ntopf@callzilla.net
Services: Inbound, Outbound, Email, Text Chat, IVR
Callzilla is a Spanish only near-shore contact center solutions provider
to US and European companies.
Convertec Corporation
1111 E Sherman Ave
Coeur D Alene, ID
83814, USA
www.convertecsolutions.com
Contact: Adam M. Johnson, CEO, at 888-745-4099 or
ajohnson@convertecsolutions.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Convertec is a provider of professional business services, from telemarketing
and inbound call center services and everything in between.
Customer
Direct LLC
714 Spirit 40 Park Dr
Chesterfield, MO 63005, USA
www.customerdirect.com
Contact: Charlie Noonan, VP Sales &
Marketing, at 800-332-3756 x134 or
cnoonan@customerdirect.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
A US-based call center focused on
building customer loyalty for our clients.
CustomerLink
1 E
1st St Ste 300
Duluth,
MN 55802, USA
www.customerlinkone.com
Contact:
Jane Fitzpatrick, at 800-722-2808 or
info@customerlinkone.com
Services: Inbound, Outbound
Vertical
Markets: Energy, Telecommunications, Publishing
Full-service outsourced call center specializing in customer service, inbound,
and outbound.
DFT
Priority
40 Temple St
Fredonia, NY 14063, USA
www.dftcommunications.com
Contact: Lisa Ludemann, Call Center
Manager, at 716-673-3063 or
lisal@dftel.com
Services: Inbound, Outbound, Email,
IVR
Offering inbound an outbound call solutions 24x7, demonstrating customer care
excellence.
GC
Services Limited Partnership
6330 Gulfton
Houston, TX 77081, USA
www.gcserv.com
Contact: Rich Allen at 713-777-4441 or
marketing.communications@gcserv.com
Services: Inbound, Outbound, Email, Text Chat, IVR
GC
Services is a national outsource provider specializing in
accounts receivable management, customer service, and quality monitoring
initiatives, since 1957.
InterMedi@
Marketing Solutions
204 Carter Dr
West Chester, PA 19382, USA
www.intermediamarketing.com
Contact: Andy Thompson, Director, at 610-429-5130 or athompson@imminc.com
Services: Inbound, Outbound
Outsource call center capabilities with over 25 years experience providing
many industries with inbound customer care, outbound sales, and back office
services.
MPI
Outsourcing
116 Radio Circle
Mt. Kisco,
NY 10549, USA
www.mpioutsourcing.com
Contact:
Dick Penn, CEO, at 914-239-4310 or rpenn@mpioutsourcing.com
Services: Inbound, Outbound, Email, Text Chat,
IVR
MPI provides outsourced contact center services including B-to-B and
B-to-C, inbound, outbound and business processing (BPO).
PDL Contact Centres Ltd
2420 42nd Ave NE
Calgary, AB, T2E 7T6, Canada
www.pdlcc.com
Contact: Desiree Bombenon at
desiree.bombenon@pdlcc.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French
PDL, a multi-award winning contact center that designs programs customized
for clients’ requirements.
Professional
Answering Service
877 Exmouth St
Sarnia, ON N7T 5R3, Canada
www.professionalansweringservice.ca
Contact: Dale Mason, President, at 519-332-2320 or pass@cogeco.ca
Services: Inbound, Outbound, Email
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
Telecom Inc
1000 Broadway, Ste 320
Oakland, CA 94607, USA
www.telecominc.com
Contact: Jonathan Martin, President, at 415-243-3131 or contact@telecominc.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
Multilingual: Spanish, Chinese,
Tagalog
Telecom, Inc. is a provider of
outsourced contact center solutions.
AnswerNet-TelePartners
5429 Dundas St W
Toronto, ON L5B 1B5, Canada
www.telepartners.com
Contact: 866-303-8330 or
info@telepartners.com
Services: Inbound, Outbound
Customer care professionals specializing in
product support and loyalty programs. Business to Business outbound
only.
Specialty
Answering Service
302 Glen Rode Blvd
King of Prussia,
PA 19406, USA
www.specialtyansweringservice.net
Contact:
Todd Cardin, Sales Director, at 888-532-4794 or info@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish
We An-Ser Communications
Bay #2 1808 50 Ave
Lloydminster, AB, T9V2W7, Canada
www.wean-ser.com
Contact: Ashley and Mike Meszaros, Owners, at 780-870-4096, 866-421-5422, or
info@wean-ser.com
Services: Inbound, Outbound
Associated Call Centers
1723 Woodbourne Rd Ste B-130
Levittown, PA 19057, USA
www.inboundacc.com
Contact: Dennis O'Hara, President, 800-610-5262 or
dohara@inboundacc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
We have been managing inbound and outbound campaigns for over 15 years.
We can support your program with additional agents or work set up a large
network.
Tele-Page
3901 Jean Talon St W Ste 200
Montreal, QC H3R 2G4, Canada
www.tele-page.com
Contact: Gary Blair, Vice President, at
514-342-3611 or
garyb@tele-page.com
Services: Inbound, Outbound
Multilingual: English, French
Tele-Page, Quebec's call center and paging experts since 1970.
AnswerPlus
Inc.
120 Hughson St S
Hamilton, ON, L8N 2B2, Canada
www.answerplus.ca
Contact:
Barbara Bradbury, Vice President, at 905-522-4737 or barbara@pasword.com
Services: Inbound, Outbound, Email,
IVR
Multilingual: English, French
Vertical Markets: Real Estate, HVAC,
Home Health Care, Property Management
AnswerPlus is a 24/7 multilingual call center specializing in emergency response
industries. We respond to voice & data communications for companies who have
made the decision to outsource their customer contacts in order to focus on
their core business .
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, Vice President, Marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
Maximum Communications Inc
117 Williams St
Cincinnati, OH 45215, USA
www.maximumcallcenter.com
Contact: Mark Slatter, VP Operations, at 800-589-6299 or
mslatter@maximumcallcenter.com
Services: Inbound, Outbound, Email, IVR
Provides customer service functions, data/web entry, remote receptionist,
call escalation/dispatching, and appointment scheduling/confirmation.
Ver-A-Fast Corporation
20545 Center Ridge Rd Ste 300
Rocky River, OH 44116, USA
www.verafast.com
Contact: Bob Bensman, President, at 800-327-8463 or
bbensman@verafast.com
Services: Inbound, Outbound, IVR
Vertical Markets: Newspaper, Yellow Page Directory
Thirty-three year company utilizing 100% U.S. calling staff for soft
verification, lead generation, research studies, and sales calls. Business and
residential data specialists.
Synergy
Solutions Inc
16435 N Scottsdale
Rd Ste 130
Scottsdale, AZ
85254, USA
www.synergysolutionsinc.com
Contact: Lori Fentem,
President, at 602-296-1601 or
llfentem@callsynergy.com
Services: Inbound, Outbound,
Text Chat, IVR
Multilingual: English, Spanish,
French
Vertical Markets: Financial
Services, Healthcare/Insurance, Telecommunications
Synergy Solutions offers inbound and outbound
live agent call center solutions from seven U.S. facilities.
DirecTel
6600 France Ave S Ste 620
Minneapolis, MN 55435, USA
www.calldirectel.com
Contact: Rosann Fischer, Telephone Consultant, at
952-924-2400 or
rfischer@calldirectel.com.
Services: Inbound, Outbound, Email
DirecTel is a phone reception company.
CallPoint New Europe
100 Blvd Maria Luisa
Sofia, 1202, Bulgaria
www.callpoint-group.com
Contact: Xavier Marcenac, Executive Director, at 00359-898-952800 or
xavier.marcenac@callpoint-group.com
Services: Inbound, Outbound, Email,
IVR
Multilingual: German, French,
English, Italian, Spanish, Russian
Vertical Markets: Travel, Leisure,
Software, Telecommunications.
500 seats in Eastern Europe (Bulgaria, Romania); multilingual customer care,
telesales, market research.
Professional Call Solutions Inc
11010 NW 30th St, Ste 104, SDQ 311
Miami, FL 33172, USA
www.procall.com
Contact: Al Cuccinelli, VP of sales, at 866-909-5151 or
al@procall.com
Services: Inbound, Outbound
Multilingual: English, Spanish, French
Vertical Markets: Telecommunication, Banking
Procall is US-owned and managed with nearshore call centers in the Dominican
Republic, Panama, and Nicaragua, offering services to U.S. and U.K. markets.
Outreach Communications
2801 Glenda
Ft Worth, TX, 76117, USA
www.outreachcom.com
Contact: B. Darrell Alsup, Vice President Sales, at 817-288-7272 or
dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Cable, Utility
150 seat Inbound/Outbound Customer care center with experience in sales,
collections, and CRM; all calls done from Ft Worth office.
Anexa Teleservices LLC
7 Lakeway Centre Ct Ste 201
Austin, TX 78734, USA
www.anexatel.com
Contact: Mark Renfroe, president, at 512-633-0933 or
mark.renfroe@anexatel.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: Spanish, English
Vertical Markets: Telecommunications, Insurance, Utilities
Anexa Teleservices is an outsourced bilingual call center based in
Hermosillo, Mexico specializing in the U.S. Hispanic market.
CallStreamz
530 E Hunt Hwy Ste 103-216
Queen Creek, AZ 85243, USA
www.callstreamz.com
Contact: Kevin Hulen, Business Development, at 480-639-5943 or
kevin@callstreamz.com
Services: Inbound, Outbound, Email, Text Chat
Providing all types of customer contact.
ChoiceConnex
Plot 61, Raheja Arcade, Sector 11, CBD Belapur
Navi Mumbai, Maharashtra, 400614,
India
www.choiceconnex.com
Contact: Sriram Iyengar, USA country head, at 727-571-3302 or
si@choiceconnex.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Finance, Travel, Satellite
We are an ISO certified international contact center providing all
teleservices to clients in the USA, UK, Australia, and New Zealand.
InSO International Call Center
1947 E Huntington Dr Ste B
Duarte, CA 91010, USA
www.inso.us
Contact: Suresh Dakshina, Senior Marketing Manager, at 626-531-6080 or
suresh@inso.us
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, French, Spanish, German
InSO provides performance-based call center services. You pay only if we
perform.
Costa Rica's Call Center
11010 NW 30th St
Miami, FL 33122, USA
www.costaricascallcenter.com
Contact: Richard Blank, CEO, at 888-271-6750 or
ceo@costaricascallcenter.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Costa Rica's Call Center is a BPO outsourcing
company offering key telemarketing services to small and medium sized
businesses.
ABC Communications
1920 W Princeton Ave # 20
Visalia, CA 93277, USA
www.abcmessagecenter.com
Contact: Ruth Griffis, Sale Rep, at 877-222-7704 or
info@abcmessagecenter.com
Services: Inbound, Outbound, Email
Multilingual: English, Spanish
24/7 live answering service
Frantz Group
1245 Cheyenne Ave
Grafton, WI 53024, USA
www.thefrantzgroup.com
Contact: Ken Heun, Senior Manager Business Development, at 262-204-6021 or
kdheun@thefrantzgroup.com
Services:
Inbound, Outbound, Email, Text Chat
Founded
in 1993, Frantz Group is an integrated direct marketing services company
focused on serving the lead life cycle needs of high technology companies.
OnBrand24
100 Cummings Center
Beverly, MA 01915, USA
www.onbrand24.com
Contact: Rhonda Rohtstein, Business Development, at 781-639-4109 or
info@onbrand24.com
Services: Inbound, Outbound, Email
OnBrand24 is a full-service, 24/7 domestic call
center offering inbound order processing, customer service, outbound
business-2-business, level one help desk support, and fulfillment.
Netegrity Consultants, LLC
168 CR-6
Phoenix, NY
13135, USA
www.netegrityconsultants.com
Contact: Scott Brennan,
Managing Member, at 315-350-3663 or
sbrennan@netegrityconsultants.com
Services: Inbound, Outbound,
Email
Inbound technical support
call center servicing ISP customers 24/7. All calls answered by US agents.
Hartley and Associates Answering Service
333 South E St
Santa Rosa, CA 95404, USA
www.hartley-associates.com
Contact: Mike Lucey, CEO, at
707-480-6796 or
mlucey@hartley-associates.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Our goal is to perform call center services at the highest level of
business standards.
ConField-MENA
5a,6th floor Ghernata St.,
Roxi, Cairo, 2231, Egypt
www.confield-me.com
Contact: Mohamed Al Hamd,
Managing Director, at: +20100510702 / +20224555471
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: Arabic, English,
French, Germany, Greek
24 seat call center that can
be increased as needed
BITLogix Pvt Ltd
Lahore, Pakistan
www.ebitlogix.com
Contact: Josh Smith, Manager
Business Development, at
360-244-4260
or
info@ebitlogix.com
Services: Inbound, Outbound,
Email, Text Chat
BITLogix is a provider of
offshore contact center and business process outsourcing services. Services
start at $5 an hour.
AnswerCall
1901 E Allegheny Ave
Philadelphia, PA 19134, USA
http://answercall.web.officelive.com
Contact: Ethailia Mahammitte,
owner, at 215-370-4451 or
answercall@hotmail.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
AnswerCall
is a 24/7 call center, specializing in customer service, answering service,
data-entry, telemarketing, sales, and infomercials.
Sound Telecom
1131 Poplar Pl
St
Seattle, WA 98144, USA
www.sound-tele.com
Contact: Brian Gabriel, CCO, at
206-774-7800 or
info@sound-tele.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish,
Mandarin, Japanese
Vertical Markets: Medical, Real
Estate
Sound Telecom provides
customized, cost-effective call center solutions.
Lead Source Call Center
11466 Deerfield Rd
Ste C
Cincinnati, OH 45242, USA
www.leadsourcecallcenter.com
Contact: John DiMauro, Managing
Partner, at 513-769-4379 or
john@leadsourcecallcenter.com
Services: Inbound, Outbound,
IVR
Multilingual: English,
Spanish
Fully
automated call center providing telesales, lead
generation, appointment scheduling, and customer service.
UGL Premas Contact Centre
Blk 750, The Oasis, Chai Chee
Road, Technopark @ Chai Chee, #01-01
Singapore 469000
www.unitedpremas.com
Contact: Roopa Chainani,
business development, at
roopa.c@ugl-premas.com
Services: Inbound, Outbound,
Email, IVR
Multilingual: English,
Japanese, Korean, Mandarin, Cantonese, Malay, Indonesian, Tagalog
Vertical markets: Hospitality &
Travel, Property Developers, Financial
Twelve years of experience
in providing outsourcing services to clients in the Pacific Rim.
American Telepartners
317 Riveredge Blvd
Cocoa, Fl 32922, USA
www.americantelepartners.com
Contact: Marci Davis,
Operations Manager, at 888-600-2784 or
mdavis@atp3.com
Services: Inbound, Outbound,
Email, IVR
Full service call center in with over three decades of experience.
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