Inbound Teleservice Agencies

The Inbound call centers in this listing go by various labels, such as Teleservice Agency, Outsource Call Center, Telemessaging Company, BPO (Business Processing Outsourcing), and Telephone Answering Service.  The focus on and specialize in providing various inbound call processing services, such as order-taking, literature response, customer service, inbound sales, and message taking and processing.

Answer Center America Inc

5532 N Broadway

Chicago, IL 60640, USA

www.goacanow.com

Contact: Sales Team at 800-270-7030 or sales@goacanow.com

Multilingual: English, Spanish

TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

800-529-8010

Services: Inbound

Vertical Markets: Medical

TeleMed is one of the largest nationwide medical answering service and provides advanced medical call processing solutions dedicated to private practices, healthcare, university, and hospital systems.

24-7 INtouch

219 Dufferin St Ste 14C

Toronto, ON M6K 3J1, Canada

www.24-7intouch.com 

Contact: Jonathan Smith, Sales Manager, at 800-586-0790 or jsmith@24-7intouch.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, French, Spanish

Award winning multi-channel contact center outsourcer; specializing in inbound call support, email, and live chat.

Advanced Communications

203 N Main St

Baltimore, OH  45872, USA

www.myadvancedcomm.com

Contact: Jayson Wickard, President, at 866-442-5050 or AdvancedComm@Verizon.Net 

Services: Inbound

Advanced Communications operates 24/7 with friendly agents and  accurate, professional service.

Anser Services

2761 Allied St

Green Bay, WI 54304, USA

www.anser.com

Contact: Allan Fromm, President, at 800-723-0000 or allan.f@anser.com 

Services: Inbound, Email, Text Chat, IVR

Provides a complete suite of teleservices including inbound telemarketing, business and medical telephone answering, literature fulfillment, and catalog sales.

Answer 1 Communications

PO Box 62763

Phoenix, AZ 85082-2763, USA

www.Answer1.com

Contact: Mary Jones at 800-408-3408 or Mary@Answer1.com 

Services: Inbound, Email, IVR

Multilingual: English, Spanish

Offering answering service, appointment scheduling, remote receptionist, order taking, reservations, technical support, and unified messaging.

Answer 1st Telemessaging

205 E Center

Duncanville, TX 75116, USA

www.answer1st.com

Contact: Mary Mullins, Sales Rep, at 800-770-4194 or sales@answer1st.com 

Services: Inbound 

Provides 24/7 answering service and order entry.

Answer-All Secretarial Service, Inc.

7145 Lowell Blvd

Westminster, CO 80621, USA

www.answerall.com 

Contact: Lori Jenkins, Office Manager, at 303-428-7521 or lori@answerall.com

Services: Inbound, Email, IVR, Multilingual

Offers appointment scheduling, off-premise receptionist, and event scheduling.

Answer Plus

8421 University Blvd Ste M

Des Moines, IA 50325, USA

www.ansplus.com 

Contact: Cathy McMahan, President, at 877-504-5100 or cathy@ansplus.com

Services: Inbound, Email, Text Chat, IVR

Provides teleservices specializing in inbound telemarketing, business and medical telephone answering, literature fulfillment, and catalog sales.

Connections Call Centre

101-37710 2nd Ave

Squamish, BC V0N 3G0, Canada

www.connectionscallcenter.com 

Contact: Lillian (Lil) Lyle, Owner, at 800-667-7588 or connections@telus.net 

Services: Inbound, Email, Multilingual

Offers outsourcing, order-entry, work alone programs, emergency response, database management, virtual receptionist, and total answering service needs.

CRMI-Catalog Retail Marketing Int'l

76 Lakemont Rd

Newport, VT 05855, USA

www.crmi.cc

Contact: Steve Jenness, Director of NE Region Operations, at 802-334-1000 or sjenness@crmi.cc

Services: Inbound, Email, Text Chat

Vertical Market: Catalog

Specializes in providing contact center services to catalog companies.

Durham Contact Centre

199 Wentworth St E

Oshawa, ON L1H 3V6, Canada

www.durhamcontact.com

Contact: Sandra Kazmirchuk, VP, at 905-743-4625 or sandrakazmirchuk@durhamcontact.com

Services: Inbound, Email 

Multilingual: English, French

Full-service outsourced call center specializing in customer service, inbound, sales and technical support

Extend Communications Inc.

49 Charlotte St

Brantford, ON N3T 2W4, Canada

www.extendcomm.com 

Contact: Scott Lyons, President, at 800-265-9975 or slyons@extendcomm.com 

Services: Inbound, Email, Text Chat, IVR

With three inbound call centers in Ontario, Extend serves clients across Canada and the U.S. with dedicated and overflow programs.

The Jay Group

60 North Ronks Rd

Ronks, PA 17572, USA

www.jaygroup.com

Contact: Kelly Smedley, Marketing Manager, at 717-687-1934 or smedleyk@jaygroup.com

Services: Inbound, Email, IVR

Multilingual: English, Spanish, French-Canadian

Customized solutions to enhance consumer satisfaction and increase marketing ROI.

Knoah Solutions, Inc.

701 N Green Valley Pkwy Ste 200

Henderson, NV 89074

www.knoah.com 

Contact: Kerri Coll, VP of Marketing, at 919-533-3025 or kerri.coll@knoah.com

Services: Inbound, Email, Chat, IVR

Vertical Markets: Technology, Retail, Finance

Knoah Solutions provides clients with low-cost, award-winning multi-channel customer service and technical support.

Midco Call Center

4901 E 26th St

Sioux Falls, SD 57110, USA

www.midcocall.com

Contact: Doreen West at 800-843-8800 or doreen_west@midcocall.com

Services: Inbound, Email, IVR

Vertical Markets: Catalog order-taking

Call center specialists providing positive impressions with a personal touch.

Piedmont Central Professional Services

714 Barnado Rd

Union, SC 29379, USA

Contact: Wanda Rollins, Owner, at 877-895-8747 or Piedmontcentral@Charter.Net

Services: Inbound

Inbound call center.

Re: Messaging Solutions Inc.

202 - 2636 Montrose Ave.

Abbotsford, BC, V2S 3T6, Canada

www.remessaging.com 

Contact: Casey Smit, President and CEO, at 888-993-1144 or casey@remessaging.com 

Services: Inbound, Email

Telephone answering services since 1980, specializing in Western Canada.

Southwest Call Center of LA Inc

629 Martin Luther King Hwy

Lake Charles, LA  70601, USA

www.southwestcallcenter.com

Contact: Celia Case, General Manager, at 337-310-2435 or ccase@lrcwireless.com

Services: Inbound

Service is custom designed for each business according to clients' requirements.

Viewpoint CRM

220 Howard St

Lowell, MA 01851, USA

www.viewpointcrm.com

Contact: Dave Dearborn, President, at 978-364-5555 or ddearborn@viewpointcrm.com

Services: Inbound, Email, Text Chat, Multilingual

Interactive remote video monitoring and call center services.

Virtual-Agent Services

1920 N Thoreau Dr Ste 116

Schaumburg, IL 60173, USA

www.vagent.com  

Contact: Laurie Emery, Business Development Manager, at 888-827-7253 or sales@vagent.com

Services: Inbound, Email, Text Chat, IVR, Multilingual

Providing inbound sales, customer service, reservations, help desk, and account maintenance to multiple industries including hospitality and travel, retail, and utility.

Top Crop Telesolutions Inc

5th Floor Textron Bldg. Luna Mencias st.

San Juan, Metro Manila, 1500, Philippines

www.tdscontacts.net

Contact: Tony Gallego, Director, at +632 7268686 loc. 3217, 567-258-6496 (US), or topcroptelesolutions@gmail.com

Services: Inbound, Outbound, Text Chat, IVR

Multilingual: English, French, Spanish

24/7 live operator assisted calls, inbound after office hour support, customer service, on-line bookings and ticketing.

A Better Connection, Inc.

20 W Juniper Ave, Ste 103

Gilbert, AZ 85233, USA

www.abetterconnection.net

Contact: Marcy Hewlett, President/CEO, at 480-635-8500 or marcyh@abetterconnection.net.

Services: Inbound

Award winning and ATSI certified. Located in a “natural disaster free” zone perfect for outsourcing.

Alpine Access

1536 Cole Blvd, #350

Golden, CO 80401, USA

www.alpineaccess.com

Contact: Andrew Bosko, Senior VP of Sales and Marketing, at 720-559-4705 or abosko@alpineaccess.com

Services: Inbound

Alpine Access provides customer care solutions using home-based agents, exclusively.

ACT Teleservices

365 Willard Ave

Newington, CT 06111, USA

www.actteleservices.com

Contact: Elizabeth A Collins, Sales Manager, at 800-933-6974 or ecollins@actteleservices.com

Services: Inbound

ATSI Site Certified, ATSI Certified Operators and Supervisors, Award of Excellence for six consecutive years.

Frontline Call Center

434 Prune Alley

Eastsound, WA 98245, USA

www.frontlinecallcenter.biz

Contact: Jill Blankenship, Owner, at 360-376-6996 or jill@frontlinecallcenter.biz.

Services: Inbound, Email, Text Chat, IVR

24/7 Inbound Call Center with professional and mature staff that specializes in Tier 1-2 technical support, order processing, and customized customer services.

B2B-Advise

Cristobal de Mendoza # 214 P-4E

Santa Cruz, Bolivia

www.b2b-advise.com

Contact: Bill Brun, President, at 591 760 67250 or admin@b2b-advise.com

Services: Inbound, Outbound, Email

Multilingual: English, Spanish

Inbound and outbound calls, email processing, translation, interpreter and secretary services.

StarTek, Inc.

44 Cook St

Denver, CO  80206, USA

www.startek.com

Contact: Matt Brekke, Marketing Director, at 303-262-4442 or mbrekke@startek.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Communications Industry

StarTek Inc. provides Business Process Optimization services for outsourced customer interactions – across all contact points, Web, voice, email, fax, or video.

Respondez

33 Wood Ave S Ste 600

Iselin, NJ  08830, USA

www.respondez.com

Contact: Sheetal Suchdeo, Business Development, at 732-200-0900 or sheetal@respondez.com.

Services: Inbound, Email, Text Chat

Respondez provides 24x7 customer service, sales, and email response services, with the option of offshore delivery for incremental savings.

Your Answering Service Inc

3517 Marconi Ave # 101

Sacramento, CA, 95821, USA

www.youransweringservice.com

Contact: Tiffany Sheffield, Manager, at 916-487-0172 or Tiffany@youransweringservice.com.

Services: Inbound

Telephone Answering Service, also providing nationwide support for smaller services wanting outsourcing.

Help Desk Now Inc

4905 Koger Blvd Ste 101

Greensboro, NC, 27407, USA

www.helpdesknow.com

Contact: Bob Vora, Business Development, at 866-700-6543 or bob.vora@yahoo.com

Services: Inbound, Email, Text Chat, IVR

Help Desk Now offers customer care, technical support, order processing, collections, customer acquisition, customer retention lead generation, and loan processing.

Michigan Message Center

341 W Lovell

Kalamazoo, MI 49007, USA

www.mmc-net.com

Contact: Cheryl Campbell, Vice President, at 800-873-0504 or cherylc@mmc-net.com

Services: Inbound, Email, Text, Chat

MMC has been a leader in the telephone answering and call center industry for over 40 years. We provide old fashion service through modern technology

Live Message America

609 S White Horse Pike

Audubon, NJ  08106, USA

www.livemessageamerica.com

Contact: Bruce M Sprangel, Sales, at 856-573-7700 or Bruce.Sprangel@amac.com

Services: Inbound

Telephone answering services, serving all of New Jersey.

SupportPRO

84 Whitman Dr

Schaumburg, IL  60173, USA

www.supportpro.com

Contact: Aji Abraham, VP of Business Development, at 847-717-7647 or 2007@armia.com

Services: Inbound, Email, Text Chat

Vertical Markets: Technology

Offers transparent technical support for small and medium businesses.

Call Desk Inc

16100 NW Cornell Rd Ste 280

Beaverton, OR  97006, USA

www.CallDesk.com

Contact: George Mwangi, President, at 503-531-1323 or george@calldesk.com

Services: Inbound, Email, Text Chat

Vertical Markets: Travel, Finance, Real Estate

Call Desk provides contact center services to companies in the automotive, food, financial, hospitality, and retail industries.

Time Communications

877 Jefferson Ave

Saint Paul, MN  55102, USA

www.TimeCommunications.biz

Contact: Trisha Stenberg, President, at 651-229-3530 or tstenberg@timecommunications.biz

Services: Inbound, Email, Text Chat

Time Communications has been providing inbound call center services since 1972. We provide answering service, customer service, survey response, and technical support.

Tele-One Communications, Inc.

1515 W SW Loop 323

Tyler, TX  75701, USA

www.tele-onecom.com

Contact: Carey Boyles, President, at 903-531-0777 or cboyles@tele-onecom.com

Services: Inbound, Email, Text Chat, IVR

24/7 telephone answering service, offering services nationwide.

Bay Area Message Network LLC

248 S Cedar St

Kalkaska, MI 49646, USA

www.bayareamessagenetwork.com

Services: Inbound

Contact: John Wheeler, Owner, at 231-995-4800 or bamnone@yahoo.com.

Vertical Markets: Medical, Oil & Gas, Heat & Cooling

Telephone Answering service, established in 1995.

Virtual Call Solutions, INC.

480 Main St Ste B5

Presque Isle, Maine 04769, USA

www.virtualmanagedsolutions.com

Contact: CB Smith, CEO, at 207-764-1004 or cbsmith@virtualmanagedsolutions.com

Services: Inbound, Text Chat, IVR

Multilingual: English, French

Provides inbound tech support.

A Live Answer, Inc

1755 Cumberland Dr

Harrisonburg, VA  22801, USA

www.aliveanswer.net

Contact: Rob Hudelson, Owner, at 866-561-4459 or Rob@aliveanswer.net

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Bilingual 24-hour telephone answering service & live chat solutions provider.

Commercial Telephone Exchange, Inc.

57 Cheney Street

Reno, NV  89501, USA

www.ctei.com

Contact: Kent Steglich, Mgr, Sales, at 800-932-8032 or kent@ctei.net

Services: Inbound

We are our clients business communications partner providing professional services for 37 years.

Telespectrum

219 NP Ave N

Fargo, ND  58102, USA

www.telespectrum.net

Contact: Brad Bortnem, Director of Sales and Marketing, at 701-238-2440 or bradb@telespectrum.net

Services: Inbound

Telespectrum was founded in 1987 in Fargo, ND and uses PInnacle call center equipment.

Direct Line Tele Response

2847 Shattuck Ave

Berkeley, CA  94705, USA

www.directlineinc.com

Contact: Greg Gottstein, Communication Consultant, at 510-843-3900 or gregg@directlineinc.com

Services: Inbound

Vertical Markets: Property Management, Medical

Inbound telemarketing, messaging, and emergency dispatch after hours, overflow, or 24/7.

Gateway Communications Services, Inc.

220 H Log Canoe Circle Ste H

Stevensville, MD  21619, USA

www.gatewaycsi.com

Contact: Suzanne Elzey, Vice President of Carrier Services, at 443-955-5047 or selzey@gatewaycsi.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical markets: Cable, Telecommunications, Technology

24x7 technical support for Internet, telecom, VoIP, and enhanced On Demand PC Support.

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