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Canadian Teleservice Agencies

The Canadian call centers in this listing go by various labels, such as Teleservice Agency, Outsource Call Center, Telemessaging Company, Telemarketing Firms, BPO (Business Processing Outsourcing) and Telephone Answering Service.  Regardless of what they call themselves, all provide various phone answering and call processing services.  They can customize their services to meet your needs, providing overflow coverage, after hours support, or complete 24-7 call center services.


24-7 INtouch

219 Dufferin St Ste 14C

Toronto, ON M6K 3J1, Canada

www.24-7intouch.com 

Contact: Jonathan Smith, Sales Manager, at 800-586-0790 or jsmith@24-7intouch.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, French, Spanish

Award winning multi-channel contact center outsourcer; specializing in inbound call support, email, and live chat.

 

AnswerPlus Inc.

122 Hughson St S

Hamilton, ON, L8N 2B2, Canada

www.answerplus.ca 

Contact: Barbara Bradbury, Vice President, at 905-522-4737 or barbara@pasword.com 

Services: Inbound, Outbound, Email, IVR

Multilingual: English, French

Vertical Markets: Real Estate, HVAC, Home Health Care, Property Management

AnswerPlus is a 24/7 call center specializing in emergency response and real estate applications for over 40 years.

 

Connections Call Centre

101-37710 2nd Ave

Squamish, BC V0N 3G0, Canada

www.connectionscallcenter.com 

Contact: Lillian (Lil) Lyle, Owner, at 800-667-7588 or connections@telus.net 

Services: Inbound, Email, Multilingual

Offers outsourcing, order-entry, work alone programs, emergency response, database management, virtual receptionist, and total answering service needs.

 

Encore TeleSolutions Inc

18 Sophia St W

Barrie, ON L4N 1J2, Canada

www.encoretelesolutions.com 

Contact: Tammy Bones, Managing Director, at 800-363-6775 or info@encoretelesolutions.com

Services: Inbound, Outbound, Email, IVR

"More than an answer..." Encore is a CAM-X Award of Excellence "Top 5" winner.

 

FineLine

290 Garry Street

Winnipeg, MB, R3C 1H3, Canada

www.finelinesolutions.com

Contact: David Rattray, VP Sales, at 800-758-6055 or info@finelinesolutions.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French

FineLine has been providing strategic contact center, data management and payment processing solutions for more than 30 years.

 

Intercon Messaging Inc.

6226 - 50 Ave Box 6295

Drayton Valley, AB T7A 1R7, Canada

www.interconmessaging.com

Contact: Pat Vos, Owner, at 877-999-5581 or pvos@interconmessaging.com

Services: Inbound, Outbound, Email

Award winning company, providing prompt professional telephone reception services.

 

Re: Messaging Solutions Inc.

202 - 2636 Montrose Ave.

Abbotsford, BC, V2S 3T6, Canada

www.remessaging.com

Contact: Casey Smit, President and CEO, at 888-993-1144 or casey@remessaging.com 

Services: Inbound, Email

Telephone answering services since 1980, specializing in Western Canada.

 

Robertson Telecom

270 - 1075 West Georgia

Vancouver, BC V6E 3C9, Canada

www.robertsontelecom.com

Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, French, Spanish, Punjabi

Vertical Markets: Government referral services, IT help desks, automotive repair customer satisfaction surveys

Our specialty is content-rich, complex contact centers ranging in size up to 75 seats.

 

Telelink Call Centre

44 Austin St

St. John's, NL, A1B 4C2, Canada

www.thecallcenterinc.com

Contact: Sydney Ryan, Vice President, at 800-693-2255 or sryan@telelinkcallcenter.com 

Services: Inbound, Outbound, Email, Text Chat, IVR, Multilingual

Telelink provides remote agent outsourcing solutions to the TAS and call centre industry in an ATSI certified and ISO 9001:2000 registered environment.

 

Tele-Page

3901 Jean Talon St W Ste 200

Montreal, QC H3R 2G4, Canada

www.tele-page.com

Contact: Gary Blair, Vice President, at 514-342-3611 or garyb@tele-page.com

Services: Inbound, Outbound

Multilingual: English, French

Tele-Page, Quebec's call center and paging experts since 1970.

 

TigerTel/UTR

2 Duncan Mill Rd

Toronto, ON M3B 1Z4, Canada

www.tigertelutr.com

Contact: Sue Coetzee, VP of Sales and Marketing, at 416-445-3222 or sales@tigertelutr.com

Services: Inbound, Outbound, IVR, Multilingual

National call center organization, TigerTel/UTR specializes in inbound and outbound call center services providing personalized solutions while delivering world-class results.

 

Durham Contact Centre

199 Wentworth St E

Oshawa, ON L1H 3V6, Canada

www.durhamcontact.com

Contact: Sandra Kazmirchuk, VP, at 905-743-4625 or sandrakazmirchuk@durhamcontact.com.

Services: Inbound, Email 

Multilingual: English, French

Full-service outsourced call center specializing in customer service, inbound, sales and technical support

 

Extend Communications Inc.

49 Charlotte St

Brantford, ON N3T 2W4, Canada

www.extendcomm.com 

Contact: Scott Lyons, President, at 800-265-9975 or slyons@extendcomm.com 

Services: Inbound, Email, Text Chat, IVR

With three inbound call centers in Ontario, Extend serves clients across Canada and the U.S. with dedicated and overflow programs.

 

KorenIt

PO Box 486, Succ. Snowdon

Montreal, QC H3X 3T7, Canada

www.korenit.com

Contact: Lior Koren, President, at 514-831-9636 or contactcenter@korenit.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Provides helpdesk and IT support services. 

 

Memberworks Canada Corp.

1801 McGill College Ave

Montreal, QC H3A 2N4, Canada

www.memberworks.ca

Contact: Mireille De Bruycker, VP, at 514-847-7887 or mireille.debruycker@memberworks.ca 

Services: Inbound, Outbound, Email, IVR, Multilingual

Revenue enhancement programs; loyalty programs; travel agency.

 

PDL Contact Centres Ldt

2420 42nd Ave NE

Calgary, AB, T2E 7T6, Canada

www.pdlcc.com

Contact: Desiree Bombenon at desiree.bombenon@pdlcc.com  

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, French

PDL, a multi-award winning contact center that designs programs customized for clients’ requirements.

 

Professional Answering Service

877 Exmouth St

Sarnia, ON N7T 5R3, Canada

www.professionalansweringservice.ca 

Contact: Dale Mason, President, at 519-332-2320 or pass@cogeco.ca 

Services: Inbound, Outbound, Email

 

We An-Ser Communications

Bay #2 1808 50 Ave

Lloydminster, AB, T9V2W7, Canada

www.wean-ser.com

Contact: Ashley and Mike Meszaros, Owners, at 780-870-4096, 866-421-5422, or info@wean-ser.com

Services: Inbound, Outbound

 

ClienTEL Plus Contact Center Solutions

408 Pitt St

Cornwall, ON K6J-3R2, Canada

www.clientelplus.com 

Contact: 888-468-9609

Services: Inbound, Outbound, Email, IVR

Multilingual: English, French

B2B and B2C Internet-enabled contact center. Providing customer sales and services for non-profit, religious, political, and commercial organizations.

 

AnswerNet-TelePartners

5429 Dundas St W

Toronto, ON L5B 1B5, Canada

www.telepartners.com

Contact: 866-303-8330 or info@telepartners.com

Services: Inbound, Outbound, Multilingual

Customer care professionals specializing in product support and loyalty programs.  Business to Business outbound only.


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