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Canadian Teleservice Agencies
The
Canadian call centers in this listing go by various labels, such as Teleservice Agency,
Outsource Call Center, Telemessaging Company, Telemarketing Firms, BPO (Business Processing Outsourcing) and Telephone Answering Service.
Regardless of what they call themselves, all provide various phone
answering and call processing services. They
can customize their services to meet your needs, providing overflow coverage,
after hours support, or complete 24-7 call center services.
TigerTel
Communications Inc
2800 Skymark Avenue Suite 308
Mississauga, ON, L4W 5A6,
Canada
www.tigertel.com
Contact: Karen Bone, Account
Manager, at 905-629-7193 or
tigertel@6smarketing.com
Services: Inbound, Outbound
TigerTel, global
excellence & technical innovation through interactive communication solutions,
inbound & outbound call service center, phone answering services & CRM.
24-7 INtouch
219 Dufferin St Ste 14C
Toronto, ON M6K 3J1, Canada
www.24-7intouch.com
Contact: Jonathan Smith, Sales Manager, at 800-586-0790 or
jsmith@24-7intouch.com
Services: Inbound, Email, Text Chat, IVR
Multilingual: English, French, Spanish
Award winning multi-channel contact center outsourcer; specializing in
inbound call support, email, and live chat.
AnswerPlus
Inc.
122 Hughson St S
Hamilton, ON, L8N 2B2, Canada
www.answerplus.ca
Contact:
Barbara Bradbury, Vice President, at 905-522-4737 or barbara@pasword.com
Services: Inbound, Outbound, Email,
IVR
Multilingual: English, French
Vertical Markets: Real Estate, HVAC,
Home Health Care, Property Management
AnswerPlus is a 24/7 call center
specializing in emergency response and real estate applications for over 40
years.
Connections Call Centre
101-37710 2nd Ave
Squamish, BC V0N 3G0, Canada
www.connectionscallcenter.com
Contact: Lillian (Lil) Lyle, Owner, at 800-667-7588 or
connections@telus.net
Services: Inbound, Email
Offers outsourcing, order-entry, work alone programs, emergency response,
database management, virtual receptionist, and total answering service needs.
Encore
TeleSolutions Inc
18 Sophia St W
Barrie, ON L4N 1J2, Canada
www.encoretelesolutions.com
Contact: Tammy Bones, Managing Director, at 800-363-6775 or info@encoretelesolutions.com
Services: Inbound, Outbound, Email, IVR
"More
than an answer..." Encore is a CAM-X Award of Excellence "Top 5" winner.
FineLine
290 Garry Street
Winnipeg, MB, R3C 1H3, Canada
www.finelinesolutions.com
Contact: David Rattray, VP Sales, at 800-758-6055 or
info@finelinesolutions.com
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French
FineLine has been providing strategic
contact center, data management and payment processing solutions for more
than 30 years.
Intercon
Messaging Inc.
6226 - 50 Ave Box 6295
Drayton Valley, AB T7A 1R7, Canada
www.interconmessaging.com
Contact: Pat Vos, Owner, at 877-999-5581 or
pvos@interconmessaging.com
Services:
Inbound,
Outbound, Email
Award winning company, providing prompt
professional telephone reception services.
Re:
Messaging Solutions Inc.
202 - 2636 Montrose Ave
Abbotsford, BC, V2S 3T6, Canada
www.remessaging.com
Contact: Casey Smit, President and CEO, at 888-993-1144 or casey@remessaging.com
Services: Inbound, Email
Telephone answering services since 1980,
specializing in Western
Canada.
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
Telelink Call Centre
44 Austin St
St. John's, NL, A1B 4C2, Canada
www.telelinkcallcentre.com
Contact: Sydney Ryan, Vice President, at
800-693-2255 or
sryan@telelinkcallcenter.com
Services: Inbound, Outbound, Email, Text Chat,
IVR
Telelink provides remote agent outsourcing solutions to the TAS and call
centre industry in an ATSI certified and ISO 9001:2000 registered
environment.
Tele-Page
3901 Jean Talon St W Ste 200
Montreal, QC H3R 2G4, Canada
www.tele-page.com
Contact: Gary Blair, Vice President, at
514-342-3611 or
garyb@tele-page.com
Services: Inbound, Outbound
Multilingual: English, French
Tele-Page, Quebec's call center and paging experts since 1970.
TigerTel/UTR
2 Duncan Mill Rd
Toronto, ON M3B 1Z4, Canada
www.tigertelutr.com
Contact: Sue Coetzee, VP of Sales and Marketing, at 416-445-3222 or
sales@tigertelutr.com
Services: Inbound, Outbound, IVR
National call center organization, TigerTel/UTR specializes in inbound and
outbound call center services providing personalized solutions while
delivering world-class results.
Extend
Communications Inc.
49 Charlotte St
Brantford, ON N3T 2W4, Canada
www.extendcomm.com
Contact: Scott Lyons, President, at 800-265-9975 or slyons@extendcomm.com
Services: Inbound, Email, Text Chat, IVR
With three inbound call centers in Ontario,
Extend serves clients across Canada and the U.S. with dedicated and overflow
programs.
KorenIt
PO Box 486, Succ. Snowdon
Montreal, QC H3X 3T7, Canada
www.korenit.com
Contact: Lior Koren, President, at 514-831-9636 or contactcenter@korenit.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Provides helpdesk and IT support services.
Memberworks
Canada Corp.
1801 McGill College Ave
Montreal, QC H3A 2N4, Canada
www.memberworks.ca
Contact: Mireille De Bruycker, VP, at 514-847-7887 or mireille.debruycker@memberworks.ca
Services: Inbound, Outbound, Email, IVR
Revenue enhancement programs; loyalty programs;
travel agency.
PDL Contact Centres Ldt
2420 42nd Ave NE
Calgary, AB, T2E 7T6, Canada
www.pdlcc.com
Contact: Desiree Bombenon at
desiree.bombenon@pdlcc.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French
PDL, a multi-award winning contact center that designs programs customized
for clients’ requirements.
Professional
Answering Service
877 Exmouth St
Sarnia, ON N7T 5R3, Canada
www.professionalansweringservice.ca
Contact: Dale Mason, President, at 519-332-2320 or pass@cogeco.ca
Services: Inbound, Outbound, Email
We An-Ser Communications
Bay #2 1808 50 Ave
Lloydminster, AB, T9V2W7, Canada
www.wean-ser.com
Contact: Ashley and Mike Meszaros, Owners, at 780-870-4096, 866-421-5422, or
info@wean-ser.com
Services: Inbound, Outbound
AnswerNet-TelePartners
5429 Dundas St W
Toronto, ON L5B 1B5, Canada
www.telepartners.com
Contact: 866-303-8330 or
info@telepartners.com
Services: Inbound, Outbound
Customer care professionals specializing in
product support and loyalty programs. Business to Business outbound
only.
arvato digital services
235 King St E
Kitchener, ON N2G 2K8, Canada
www.arvatodigitalservices.com
Contact: Silke Beckmann, at
519-772-8508 or Silke.Beckmann@arvatousa.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Vertical Markets: Travel and Tourism
CRM provider with global footprint and integrated
value chain direct marketing and supply chain management. Key services:
tech support, tourism, and
bank and credit card customer service.
Quattra SCS Ltd
272 Albert St E
Sault Ste Marie, ON, P6A 2J4,
Canada
www.quattrascs.com
Contact: Michael Johns,
Sales, at 705-945-0258, 906-632-4608, or info@quattrascs.com
Services: Inbound
Provides telephone
answering services, paging, and wireless communications.
3G Contact Center
#215 3515-17Ave SW
Calgary, AB, T3E 0B7, Canada
www.3gcontactcenter.com
Contact: Raj Cheema, Sales
Manager, at 403-992-0062 or
raj@3gcontactcenter.com
Services: Inbound, Outbound,
Email, IVR
Delivers inbound and outbound
call center services, order taking, and customer service.
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